MANDY L. SOMMERFELD
6522 Villa Ave. St. Louis, MO 63139 
Home Phone Number:   [Send email to request phone number] 99-0165
Email:  [Send email using form at bottom]


SUMMARY OF SKILLS:

Adaptable: Ability to work as a team or independently
Self-starter, responsible, team player, efficient, meets and exceeds challenges
Excellent communication skills
Excellent computer skills—applications related to MS Office or the Internet

EDUCATION:
 
Bachelor of Science Degree in Sociology, 2010, Southern Illinois University at
Edwardsville

RELEVANT COURSEWORK:

Victims and Society, Psychology of Grief, Aspects of Aging (Geriatrics),
Abnormal Psychology, Marriage and Family, Child Psychology, Adolescent
Psychology, Social Research Methods, Stress Management (coping strategies),
Critical Thinking, Statistics, Psychopathology, Race and Ethnic relations.  

SPECIALIZED TRAINING: 

Diversity Training, Suicide awareness and prevention training, Information
protection training, Human relations training, Knowledge of family advocacy ,
Sexual assault prevention and response programs, Ethics,  Unit training for
Missouri State Children’s Division in Family Centered Out of Home Care and Child
Abuse and Neglect, Experience in administering surveys and processing and
interpreting data into SPSS system.

SOFTWARE SKILLS:

Proficient with Windows 95-98, XP, Vista, Microsoft Office 2003 and 2007 (Word,
Excel, Outlook, PowerPoint and Access), FACES, SPSS, Share Point, Mainframe,
Genesys, PeopleSoft, Learn point and HRS Systems

WORK EXPERIENCE: 

Missouri State Children’s Division, 111 N. 7th Street, St. Louis MO
Mar 2011-Present
Children’s Service Worker I

Visit homes and schools to interview family members for assessments
Conduct phone interviews with family contacts
Develop safety plans for family to ensure safety of children in household
Make referrals for family services as needed
Prepare documents, emails and correspondence
Maintain confidential case files
Log visits with families and children in state computer program.  

WellPoint/Health Care Management (HMC), 1831 Chestnut Street, St. Louis MO
Aug 2010-Mar 2011
Clinical Services Associate

Provided administrative support to clinical associates, nurse managers and nurse
leads in the nursing unit
Assisted leads and management with the implementation of new and existing
policies and procedures
Provided user acceptance training coordination on new systems and enhancements
Monitored group email/voice mail boxes for unit
Entered surveys, labs, client information into database as needed
Scheduled medical rounds for RN’s
Monitored unit workflow and documents RN’s call times and scorecards to identify
trends and opportunities for additional training on unit workflow processes
Prepared client folders, and incorporates notes and appropriate forms in the
folders.
Participated in the development of action plans with Managers and leads for new
associates team
Assisted in establishing resource and referral services associates 
Maintained records of RN State license agreements 
Provided technical and administrative support to the Workforce management team

USAF HQ AMC/A3V, 402 Scott Dr. Unit 3A1, Scott AFB, IL 62225 
Dec 2003-Aug 2010
STEP Office Automation Clerk, GS-0326-04  

Provide administrative support for an office of 85 employees 
Primary planner for the Command’s bi-annual “Rodeo” airlift exercise, which
brings together the top airlift crews in the Air Force for a skills competition
Proofread and mail international invitations
Prepared travel arrangements and transportation for international guests
Work and team with individuals at other bases to form a plan of action to
address areas of RODEO that need improvement and document in an after action
report.
Maintain an up to date file system to enable quick and efficient retrieval of
information 
Receive visitors in prompt and courteous manner
Use of audiovisual and multi-media aids for office meetings and presentations
Gather information and data for others' use for continuance and training
purposes
Organize and plan office social events
Maintain individual records for office personnel
Prepare documents accurately with regulations and policies in the appropriate
format
Use of word processing automation software function to support office
operations

St. Louis Community College, 11333 Big Bend Rd Saint Louis, MO 63122 	
Jan 2002-May 2003
Office Assistant/Student Hire

Performed basic clerical duties to include distributing incoming messages to
faculty
Handled confidential documents and exams per faculty request
Assisted professors in classroom when needed
Filled in for secretary as needed

AWARDS: 

Consistently received time off and bonus awards 2003-2010 Certificate of
Commendation awarded three times for work done with international events in 2005,
2007, 2009 AF (RODEO)