Susan Worthey
105 West Main St
Nettleton, Mississippi 38858
Cellular  [Send email to request phone number] 97-2610
[Send email using form at bottom]

Customer Service Rep/Manager/Accounts payable/Transcriber
 
Summary of Qualifications
 
	Mediation and problem solving skills. Competent using software including: 
Windows, Word, 
	PowerPoint, E-mail, and the Internet. Effective management, technical, and
supervisory skills. 
	Demonstrated ability to meet the needs of patrons, dependable, hard working,
reliable, and punctual. 
	Recognized for long hours, commitment to customers, attention to detail,
professionalism, and follow-
	up. Use clear, concise communication skills in conjunction with organizational
skills to perform daily 
	duties. Work well as a team member or independently. Resourceful, energetic,
competent, multi-task 
	and results-oriented. Developed and implemented improved policies and
procedures, resulting in 
	improved efficiency and productivity. 
	
 
Relevant Experience
 
	Office Management. Oral Communication. Management/Administration. 
	Leadership/Supervision. Problem Solving. Planning. 
	•   Mediation and problem solving skills.
	•   Competent using software including:  Windows, Word, PowerPoint, E-mail, and
the Internet.
	•   Effective management, technical, and supervisory skills.
	
	
	
	
	Employment Summary
 
	Fred's Incorporated, Nettleton, Mississippi
	Assistant Manager, 2007 - 2008
	Coordinated with all departments ensuring smooth operation. Coordinated
workflow through various 
	departments. Accepted increasing responsibility demonstrating flexibility and
ability to learn quickly. 
	Accustomed to fast-paced, high-pressured positions, demonstrated ability to
prioritize multiple tasks, 
	meet deadlines, and provide quality service. Acquired excellent communication
and interpersonal skills 
	with the public and coworkers. Assisted guests and other employees with
resolving problems and 
	answering questions. Answered phones, greeted customers, and assisted clients
with inquiries. 
	Answered staff inquiries and advised personnel on administrative and clerical
matters. Communicated 
	professionally with upper management and customers. Communicated clearly and
respectfully to 
	customers. Skilled in multiple filing methods. Routed all incoming calls to
proper staff members. 
	Skilled in ten-key by touch,  Word, Windows 95, Windows 98. Provided timely and
accurate 
	information and resolved critical problems.  Communicated with customers daily.
Communicated 
	information clearly and accurately. Committed to the assistance and support of
others while 
	maintaining a cheerful and helpful attitude. Built rapport with customers
through effective and precise 
	communication. Assisted customers with inquiries and provided all pertinent
information. Answered 
	inbound sales calls and assisted customers with catalog purchases. Successfully
assisted customers 
	in merchandise selection. Trained both new and existing personnel in company
customer service 
	protocol. Developed credibility and confidence with customers. Analyzed
problems and anticipated 
	customers' needs. Provided team with guidance, motivation, and discipline to
consistently achieve 
	sales and customer satisfaction. Provided superior customer service and work
quality while 
	demonstrating attention to detail, flexibility and innovation in resolving
problems. Possess effective 
	communications skills, and work well with others at all levels. Handled
customer inquiries and 
	complaints. Trained in providing world-class customer service. Responded to
inbound service calls in a 
	fast-paced, high-volume call center.
 
	
BancorpSouth Call Center, Tupelo, Ms
	Customer Service Representative, 2006 - 2007
	Contacted customers for support document requests regarding general ledger and
other module 
	entries. Confirmed and analyzed dividends, interest rates, and maturity dates.
Consistently produced 
	results beyond expectations of supervisors. Contacted patrons whose checks were
returned and 
	followed established procedures to make payment arrangements. Communicated with
customers 
	daily. Communicated information clearly and accurately. Committed to the
assistance and support of 
	others while maintaining a cheerful and helpful attitude. Build rapport and
trust quickly with clients and 
	colleagues. Assisted customers with inquiries and provided all pertinent
information. Researched 
	accounts, answered questions, and worked with new customers. Assessed client
needs and 
	recommended appropriate products or modifications. Developed credibility and
confidence with 
	customers. Trained in and maintained excellent interpersonal and communication
skills that 
	complement proven creative problem solving capabilities. Analyzed problems and
anticipated 
	customers' needs. Researched new and followed up on existing disputes and
problems. Successfully 
	pacified hostile or antagonistic callers and negotiated a mutually agreeable
solution by patiently 
	providing alternatives to reconcile the customer's needs with the company's
objectives. Reduced 
	inbound drop call percentage. Quickly establish rapport with customers.
Provided superior customer 
	service and work quality while demonstrating attention to detail, flexibility
and innovation in resolving 
	problems. Possess effective communications skills, and work well with others at
all levels. Handled 
	customer inquiries and complaints. Directed inbound and outbound call
activities. Trained in providing 
	world-class customer service. Responded to inbound service calls in a
fast-paced, high-volume call 
	center. Excellent public relations and customer contact ability. Dealt
tactfully and effectively with 
	difficult customers. Demonstrated skill in providing excellent customer
service. Experienced in both 
	customer service and supervisory positions. Accepted new customer applications
by phone and 
	assisted in general customer service duties. Assisted customers in finding a
specific product, 
	restocked merchandise, greeted and directed customers to their specific areas
of interest. Highly 
	trained and skilled in processing personal and confidential information.
Completed __12___ week 
	certificate course in customer service and sales. Handled large call volume
while maintaining 
	accuracy, efficiency, and a positive friendly attitude. Filed all
correspondence and invoice orders. 
	Maintained positive customer relationships. Proven excellent communication,
interpersonal, and 
	organizational skills. Presented a cheerful and helpful manner with customers
and colleagues. 
	Provided customers with payment information, cycle dates, and interest rates. 
	
 
	Renasant Bank, Shannon, Mississippi
	Teller, 2001 - 2006
	Customer relations in accounts payable, helping with finding solutions with
their bank accounts. 
	Answering customer service phone calls, working with computer software,
copiers. 
	faxes, one on one relations with customers daily.
	
 
Ongoing Education
 
	1985
	Hamilton High School, Hamilton, Alabama
	
	General course work:. Graduated with a Business Diploma from High School, Have
	had some college in Nursing.
	
 
Software
 
	•   Office Management
	•   Oral Communication
	•   Leadership
	•   Problem Solving
	•   Written and Verbal Communication
	•   Goal Setting/Accomplishment
	•   Conflict Resolution
	•   Computer Literacy
	•   Scheduling Staff
	•   Performance Evaluations