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       I am seeking a challenging career opportunity with a growth-oriented
organization in which my experience, training and abilities will be effectively
utilized.

Skills:

•	Licensed in Property and Casualty
•	Life, Health & Disability licensed
•	Knowledge of and experience with corporate insurance practices and procedures
•	Great filing and organizational skills
•	Experience in handling confidential paperwork and information
•	Great attention to detail
•	Cash handling experience	
•	Ability to take accurate phone messages and deliver messages promptly
•	Great customer-relations background
•	Ability and desire to learn quickly and use what is learned effectively
•	Ability to prioritize tasks
•	Ability to work independently
•	Analytical thinker

Experience:

Melody Johnson State Farm & Financial Services
1855 Lakeland Dr, Suite A20
Jackson MS  39216  (601)981-6230
February 2009 – April 2009
Account Representative
                  
Achievements:
•	Lapse/Cancellation Ratio brought down to under 15%
Responsibilities:           
•	Responsible for the Beginning of Day Report.
•	Addressed issues to allow issuance of policies.
•	Follow up with customers regarding applications, changes, and payments.
•	Notify customers of past-due policies.
•	Answer customer’s questions regarding auto insurance coverage.
•	Cold and warm call marketing.
•	Organize front office to run more efficiently.

Don Bass State Farm & Financial Services
655 Highway 49 S, Suite B
Richland MS  39218  (601)932-8889
July 2008 – December 2008
Marketing Associate

Responsibilities:
•	Responsible for keeping marketing resources up-to-date.
•	Verifying new marketing program was working as it was designed.
•	Create and work reports of client households to verify current information and
make corrections were needed.
•	Answer phones, transfer calls, or take and deliver messages.

Randy Bringman State Farm Insurance & Financial Services
1004 S 9th St
Canon City CO 81212  (719)275-1548, c(719)429-1225
January 2007 – July 2008
Auto Specialist

Achievements:
•	Retention of clientele with exceptional customer service.
Responsibilities:
•	Respond quickly and accurately to new inquiries for auto insurance.
•	Handle coverage issues and make adjustments in policy coverage.
•	Handle replacements of autos on existing policies.
•	Answer customer questions regarding auto policy coverage.
•	Resolve customer concerns arising from changes in auto policy status or
underwriting actions affecting policies.
•	Assist underwriting in the gathering of customer information for the issuance
of policies.

Orchard Supply Hardware
125 N Fairview Ave
Goleta CA  93117  (805)681-1500
1998 – 1999
Department Assistant Manager

Responsibilities:
•	Responsible for heavy customer service.
•	Ordering and stocking of merchandise.
•	Maintain and upkeep of department, reorganizing where necessary.
•	Keeping current with sale items.

La Petite Academy
2541 Prairie Ln
Castle Rock, CO  80104  (303)660-0465
1995 – 1997
Preschool Teacher

Responsibilities:
•	Responsible for teacher groups of children ages 1 year to 12 years.
•	Instruct children based on curriculum.

Taco Bell
107 W Wolfensberger Rd
Castle Rock CO  80109  (303)688-8525
1994 – 1995
Assistant Manager

Responsibilities:
•	Responsible for managing up to 12 employees.
•	Prepare and expedite meals during lunch and dinner rushes.
•	Cashier and customer services of complaints
•	Daily inventory and food order scheduling.
•	Hiring interviews and maintenance of employee files.
•	Opening and closing procedures.
•	Review register tapes for loss prevention and control.

Taco Bell
Irvine CA
1993 – 1994
Crew Leader

Responsibilities:
•	Responsible for 6 employees.
•	Store closing three nights a week.
•	Daily inventory and computer input.
•	Prepare and expedite orders.

Bestland Insurance Agency
Brea CA
1992 – 1993
Insurance Underwriter

Responsibilities:
•	Responsible for auto department.
•	Prepare quotes and applications.
•	Update and maintain customer household records.
•	Daily retrieval of motor vehicle records.

Branson’s RV & Trailer Service
Inglewood, CA
1986 – 1988
Office Manager

Responsibilities:
•	Complete job orders and maintain customer records.
•	Payroll for up to 5 people.
•	Order and pick up parts and supplies.
•	Some electrical work on equipment and trailers.

Advanced Spa Designs
Anaheim CA
1985 – 1986
Electrical Repair Technician

Responsibilities:
•	Heavy customer contact preparing and completing job orders.
•	Repair spas at clients home throughout Southern California.
•	Assembly and testing of updated electrical spa equipment.

United States Air Force
Keesler AFB 
Biloxi, MS
1981 – 1985
Electrical Specialist

Responsibilities:
•	Constructed and maintained base wide 110/220/440 volt electrical systems.
•	Responsible for after hour emergencies one week a month.
•	Loaned to Material Control Department to re-establish and maintain tool supply
and issue hand tools to new recruits.
•	Replace loss and broken tools.
•	Manage inventories.

Education & Training:

Mississippi State ~ March 2009
Life, Health & Disability Producer Licensed

State Farm Bank & Mortgage Training  ~  November 2008

State Farm Continuing Education  ~  2007 – 2008

Mississippi State  ~  July 2008
Resident License Property & Casualty

Colorado State  ~  July 2007
Property & Casualty Producer Licensed

Santa Barbara City College, Santa Barbara CA  ~   1999 – 2002
Major in Liberal Arts with emphasis in Criminal Justice and transfer

Rancho Santiago College, Santa Ana CA  ~ 1993 – 1994
Taco Bell Restaurant Management Program

Community College of the Air Force, Keesler AFB MS  ~  1981 – 1983
Electrical Specialist Major

Volunteering:
     
Christian Family Fellowship, Canon City CO 2006-2007   
Worship Team Member and Sunday School Preschool Teacher. Also, assisted in
fundraising for youth programs and renovating the sanctuary.  
       
Randy Bringman State Farm, Canon City CO Aug 2006
Office Assistant. Organize files and storage to optimize space, shred outdated
confidential client information.

Skyline Elementary School, Canon City CO 2005-2008
Scholastic Book Fair Chairperson and Reading is Fundamental Coordinator. Took on
all aspects of book fairs twice a school year and distributed books to all
students K-6 three times a year to encourage reading in young people.

Hope Community Church, Santa Barbara CA 2003-2005
Worship Team Member, Sunday School Preschool Teacher and Nursery Coordinator. 
Also assisted in fund-raising dinner and with Sunday School Coordinator.

Lighthouse Christian Community Church, Goleta CA 1998-2001
Worship Team Member and Sunday School Nursery Helper.