Tiffany Waletzko
Bonner, MT 59823
 [Send email to request phone number] 44-0232   [Send email to request phone number] 40-9732
[Send email using form at bottom]

SUMMARY:                                                                        
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	Skilled Customer Support Specialist
	Proficient in Microsoft Word and MS Excel, Internet Email, Internet
browser (Netscape, Internet Explorer, etc.)
	Knowledge of Works, PowerPoint and Proprietary software.
	Office equipment (fax, copier, etc.) knowledge/usage skills, multi-line
phones
	Excellent communication and people skills, motivation to work alone and
also thrives in any team situation
	Strong attention to detail and a real passion for achieving successful
results
	Work very well individually or in team environment.
 
PROFESSIONAL EXPERIENCE:                                                        
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July ‘03 to Present BHd Partners     (Missoula, MT/Spokane, WA)
  Customer Support Representative 

 Responsibilities Included:
	Data Entry from internet research.
	Using an account management system - parsed resumes for potential
contract and fulltime candidates for sales / recruiting team.
	Contacted consultants regarding timecards and other issues, also
contacted potential candidates when necessary to gather reference checks,
resumes, etc…
	Performed normal office duties including making copies, handling mail,
stuffing payroll checks, sending faxes, etc. 
	Was trained on Cisco Communications System for handling multi line
phones.



June ‘04 to September’08         Alpine Veterinarian Service          Missoula,
MT
  Veterinary Assistant / Customer Support 

Primary Responsibilities Include:
	Preparation of animals for surgery 
	Assisting surgeon during operations/procedures
	Administering medical treatments to animals (medication, Sub Q fluids,
stitch and bandage removal, force feeding, etc
	Assisting during appointments (controlling, handling animals, etc.).

Additional Responsibilities:
	Office work including multi-line phone, copies, creating files, typing,
billing, taking payments, and making appointments, greeting customers and
patients, etc
	Discuss and record medical problems with owners, fill prescriptions,
call in prescriptions, additional customer support related tasks.

	


	June ‘03 to July ‘03                         Nordstrom’s’                      
          Seattle, WA
  Customer Service /Sales  [SHORT TERM CONTRACT]

Responsibilities Included:
	Handling over the phone catalog sales
	Handling returns and exchanges
	Package tracking, 
	Administering to company inquiries as well as inter-store merchandise
sharing. 
	Was trained in specific company software and handled multi line
phones.
	
June ‘02 to June ‘03                   Centennial Homes                       
Missoula, MT
  Customer Service / Sales Support  

Primary Responsibilities Included:
	Answered and transferred incoming calls
	Assisted Sales Reps with appointments and message taking 
	Greeted and answered customer questions regarding homes/products
	Handed out product information 
	Directed customers in how to view and find the products they were
interested in. 

Additional Responsibilities:
	Performed normal office duties including making copies, handling mail,
etc. 
	Assisted customers with interior material and color selection 
	Wrote up proposals
	Discussed prices, square footage, and interior changes they wanted made
on their homes as well as the price fluctuations each of these changes entailed.
	
Feb’ 01 to April ‘08               Today’s Interiors                            
Missoula, MT
  Installer / Assistant Manager   (Part Time work as needed)

Responsibilities Included:
	Handle area preparation, picking up and bringing tools/materials to the
job site
	Install vinyl, carpet (indoor/outdoor), ceramic, marble, and wood
floors. 
	Assisted with interior material selection and material orders.
	
Jan’ 02 to May ‘02                 U of M – Business School                 
Missoula, MT
  Receptionist at Information Desk

Responsibilities Included:
	Directing phone calls and Answering student/Prof/etc. questions
	Running office errands and Performing office tasks (copying, mailing,
faxing, etc.)
	
Jan’ 99 to Jan ‘02                        F & J Enterprises                     
       Bonner, MT
  Secretary / Customer Support

Responsibilities Included:
	Handling product orders via telephone and e-mail, calling in and
e-mailing product orders
	Sending and receiving company faxes
	Using company software (product order forms and product information)
	Handling company mailing, banking, and product delivery.

ADDITIONAL WORK EXPERIENCE:                                                     
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Jan ’99 – Present                  Quixtar IBO ( E-commerce)                 
Bonner, MT
Artistry Sales Representative (skin care, cosmetics: Health and Beauty supplies)


As an independent business owner I found and met customer needs, providing the
product, distribution, customer service and assistance.  Distribution included
vitamins, cosmetics, clothing, laundry products, appliances, computers, food
products, exercise equipment, and more. All product orders were taken by phone,
from catalogs, using company software.

 
 

EDUCATION:                                                                      
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	University of Montana - BA Anthropology, focus on the American West and
Native American Studies
	Loyola Sacred Heart High School, College Preparatory
 
AWARDS:                                                                         
                                             .

	Montana Scholarship for Excellence- awarded to the student at the top
of the graduating class ( 2001)
	Rochester Scholarship Award (2000)
	Scholar of Arts and Sciences- U of M- 2001/2002, 2003/2004, 2004-2005,
2005-2006
	Kain & McKay Scholarship for Excellence in the Fields of Social
Sciences 2004-2005, 2005-2006



REFERENCES:                            (CAN BE PROVIDED UPON REQUEST)           
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