Clevon Maye
Objective
Experience
To obtain a challenging career in the telecommunications industry, where I can
utilize my recruiting, management, creativity,leadership and technical skills.

Modis Corporation, Cary, NC
Consultant- Verizon Business

DTAC (Data Test & Activation)Engineer						
	Successfully performed Wideband digital cross connects through the
Alcatel 1631,1671 and Titan 5500 muti service cross connect manager.
	Effectively coordinating the cutover of 2500 USPS circuit increasing
bandwidth from 384k to 768k to T1 speeds.
Owner Operator / Manager							
Kwik-Kopy Printing & Copier Center
Knightdale NC
	Successfully managed to increase revenue from 0% profit to 130k per
year profit. 
	Effectively managed to establish contracts with United Parcel Services,
FEDEX, DHL, and the United States Post Office.
	Efficiently managed Point of Sale system, providing training to
employees and performing periodic upgrades.
	Proficiently managed the hiring and employee evaluation process for the
center.
	Competently managed shipping and receiving process, ensuring all
packages were packaged and handled properly to meet acceptable requirements.
	Effectively managed the printing and copier part of the business
exceeding corporate expectations.

Nortel Networks  Research Triangle Park, NC
Manager, Network Operations
	Manage 11 LAN/WAN technicians to support the Nortel US East Network.
	Succesfully Managed 10 Network engineers and 15 voice engineers.
	Provide project management leadership training
	Developed and implemented a sucessful recruiting plan to recruit co-ops
 from various colleges globally.
	Improved customer and employee ESAT/CSAT ratings
	Managed the support of 38 global routers and 30 local routers
	Assisted in managing departmental budget
	Managed the support of  8 Nortel Passport ATM switches

Nortel Networks              	Research Triangle Park, NC
Technical Manager of Telecommuting
	Tested and implemented telecommuting solutions for internal and
external customers utilizing SW56, ISDN and Frame Relay.
	Recommended and implemented a process for ordering surge protectors
saving an estimated 120k yearly in damaged telecommuting equipment.
	Developed and implemented a telecommuting circuit ordering process that
reduced the telecommuting ordering time from 10 to 3 weeks.
	Worked with telephone companies to reduce telecommuting charges from
business to residential rates resulting in cost savings of  $10k and a cost
avoidance of 21k in the upcoming year.
	Improved CSAT from 58% to 91%
Nortel Networks	    Research Triangle Park, NC
 Supervisor, Network Operations
	Managed a staff of 17 Voice, Data and LAN technicians.
	Provided technical support for 23 local, 6 regional and 6 district Note
offices.
	Beta tested early ISDN applications for internal and external Nortel
customers ( PPP Protocol )
	Developed and implemented training program for new recruits — speeding
profitability.
	Supported multi-vendor communications network ( DMS100, DMS250,Option
21, SL1 PBX, CISCO, DCA 9000, Codex)
	Coordinated with customers to ensure service, quality and satisfaction
( i.e. - network availability and performance) and development of           
customer-oriented problem resolution procedures.
	Technical support on transmission equipment  ( T-1, DS0, DS3, and
Fiber)

MCI Telecommunications		       West Orange, NJ
Senior Engineer, Field Operations
	Preventative maintenance and trouble isolation of all new services in
Northern NJ, including customer premise equipment (CPE) troubles.
	Assisted in the planning and implementation of the MCI international
gateway to Japan. 
	Tested and Installed new service at customer site
	Developed and implemented Field Technical support team Newark NJ
	Assisted in the activation of new  Network offices ( Sanford CT, West
Orange NJ, Broadway NY, Rye Brook NY)
	Coordinated new service installation times and dates with local and
long distance carriers

United States Navy 		            Norfolk, VA
Supervisor Naval Telecommunications
	Ship/Shore Communications
	UHF/VHF Transmission Operations
	SATCOM Communications 
	Top Secret Clearance
	Supervise 11 technicians
	Maintain Cryptographic hardware
Education
 NC Weslyan University            Rocky Mount, NC
Pursuing Business Administration/Computer Informations Systems Degree, Continued
Education program

	US Navy Advance Telecommunications 
	US NAVY Leadership Training
	Management /Supervisory Orientation
	Management For Achievement Training
	Building Blocks 1 Management Development Program
	Coaching & Counseling I
	Coaching & Counseling II
	Positive Employee Relations
	Writing Performance Objectives
	Effective Communications
	Customer Relations
	Customer Driven Management
	Time Management
	Project Management
	AT&T Executive Role Play Training

Technical Training			            RTP  NC
Switch Training		Data Communications			LAN/WAN
SL-1 PBX 	               Intro to Datacom				Cisco Router
Option 21			 Datacom 1& 2					Cabletron Hub
Option 81			 Intro to ISDN					NGC Sniffer
DMS-250			 ISDN CPE						Fluke 
DMS-100 			 ISDN Engineering				IP
Magellan Passport 	Ascend Max 400/RAS			3COM Hub
Telenex Matrix           Ascend P25/50/75				Lattisnet Hub
DCA 9000			 Shiva Rapport				       Terminal Servers
                                                                                
       Nortel Routers
Transmission			Software					Test Equipment
DS0/DS1/DS3			Lotus 1-2-3					T-BERD 110
DMT-300			   	Intermediate Lotus			T-BERD 209
SONET OC12/OC48   	Lotus Notes				       T-BERD 309
56/64kb				   	Windows     				      T-BERD 310
128kb				   	PowerPoint					Firebird 2000
2/4/6 wire 				 EXCEL  					Firebird 6000
10/100				   							       Wilcom 809B
Fiber Transmission				   				      SAGE
Frame Relay										Protocol  Analyzers DID-Trunk                              
                                ISDN