MONICA SIMON BROOKS
669 US HWY 52 NORTH
WADESBORO, NC 28170
 [Send email to request phone number] 94 2696 (Home) -  [Send email to request phone number] 94 8179 (Mobile)
[Send email using form at bottom]

OBJECTIVE	Seeking a position within an expanding company where I can utilize my
customer service, case management and supervisory experience.

EDUCATION
	North Carolina State University, Raleigh, NC  - Accounting, completed
90 credit hours
	Anson Senior High School, Wadesboro, NC

Computer Skills – Proficient in Micro Soft Products (Word & Excel) and type 55–
60 wpm

WORK EXPERIENCE

Program Supervisor/Correctional Case Manager, Anson Correctional Center
Polkton, NC						September 2004 – Present
	Complete reviews and maintain time reports, leave schedules,
performance evaluations and administrative forms. 
	Coordinate job placement and monitor inmates working within the
community.  
	Conduct assessments and create a program plan for approximately 89
inmates to assist inmates with transitioning back into society.
	Monitor and maintain specialized caseload - Developmentally Disabled
persons.
	Coordinate religious and substance abuse programs offered at this
facility.
	Facilitate cognitive behavioral programs (self help program).
	Give out security clearance and create staff ID/profiles for new
employees.
	Assist inmates and their families with any question/concern regarding
their case.

Correctional Officer/Case Manager, Albemarle Correction Institution
Badin, NC							 March 2000 – September 2004
	Maintain the security of the inmate population, other staff, society
and state property.
	Maintained the shift narrative and assisted with the count of the
inmate population and the dispersing of the vehicle keys and inmate restraints.
	Transported inmates to and from facilities and medical appointments.
 Monitor and maintain a caseload of 115 inmates.
 Answer any questions or concerns inmates or their families may have.
 Possess good verbal/written communication skills

Customer Service Representative, Airborne Express
Morrisville, NC						October 1995 – March 2000
	Greet and assist customers as they come into the terminal.
	Answer calls of customers with any concern or complaint.
	Give account information and quotes to customers as well as major
companies.
	Enter data information from orders, deliveries and pick-ups made
daily.
	Monitor special accounts daily to ensure quality assurance and present
reports/percentages to supervisor.
	File all paperwork, manifest, reports, cross references and billing
materials.
	Route and alert international shipments, both express and freight
packages.
	Enter in flight details/information and cut master bills for hazardous
material shipments.

Honors and Activities	A member of the South Piedmont Community College Masonry
Advisory Committee

REFERENCES	 Available upon Request