ANIL SHINTRE
702-A wing, Suyog CHSL, Bimbisarnagar, Western Express Highway, Goregoan (E)
Mumbai – 400 065, INDIA.
Date of Birth : 25th December 1974 Mobile :+ 001 919 5992888
(NC-USA) E-mail : [Send email using form at bottom]
Passport No.: G 0440435 (Valid up to 17/10/2016)
OBJECTIVE
To apply my functional experience and technical skills to various project
environments, enabling effective contribution and thus establish myself as a
capable ERP professional.
PROFILE
SAP Certified Functional Consultant – Sales & Distribution Module
SAP Functional Consultant – CRM-SD Module
2 complete cycle implementation in CRM module.
2 cycle implementation & 2 Live Support in SD/MM/PP/QM modules
Strong configuration and Implementation skills / Product Support
experience in SAP system.
A Mechanical Engineer (B.E.) & a Management Graduate (MBA-MMS –
Systems) both from a top rated & recognized colleges under Mumbai University.
Total 8 years of Varied Cross - Functional Experience.
Excellent Team Player with a POSITIVE ATTITUDE, Good Interpersonal and
Effective Communication Skills.
Currently deputed to an Onsite project at North Carolina, USA on L1
VISA.
PROFESSIONAL EXPERIENCE
Company :- Siemens Information Systems Ltd.
Designation :- SAP CRM-SD Functional Consultant.
Duration :- 7th February, 2005 till date
Project “Talecris”
Client Talecris Biotherapeutics Inc, USA
Talecris Plasma Resources Inc, USA.
Duration 1st October,2007 till date.
Environment SAP 4.6B, SAP R/3 6.0-ECC
I-Many CARS v3.12 (Oracle)
Description
Onsite support for the processes mapped under SD, PP & QM modules in SAP R/3
System & CARS system.
Role : SD, PP & QM Team Lead Consultant.
Contribution
Business process consulting as a team leader in SD, PP & QM modules
supporting SAP & CARS system.
Accepting trouble shooting issue requested by the client/users through
Clarify e-ticket system & resolving them within SLA terms according to their
level of priority in business processes.
Change Management request evaluation, approval & implementation for any
change in business process through proper documentation in CMT tracking system.
To assign the development issues to the respective technical consultant
& monitor it further.
Provide business support to consultants in other modules / systems to
find solutions for major problems/issues addressed by the client.
Technical support for various other project implementations.
Conducting training for :
o End-users : to explain detailed specific processes and its integration with
Logistics.
o Senior management: to demonstrate system overview & reporting systems.
Strong and good knowledge in interfaces with other system through
EDI-IDOCs.
Upgrade Project: SAP 4.6B to ECC 6.0 & Oracle DB from 9i to 10g
Creating Test scripts & Test identifier for new / enhanced T Codes /
Programs in new version & approving it from COE team.
Designing integration test plans & actively involved in testing along
with users.
Designing cut-over strategy and data migration.
Co-ordinate with technical consultant in customization of various
existing programs.
Project “Godrej”
Client Godrej Industries Ltd. &
Godrej Consumer Products Ltd.
Duration 16th May 2007 to 28th September 2007.
Environment SAP R/3 6.0-ECC
Description
Go-Live support for the processes mapped under SD & MM modules.
Role: Project Coordinator & SD Team Lead Consultant.
Contribution
To coordinate with the core team in resolving their business issues
mapped in SAP system in post go-live & rollout phase.
To lead SD & MM module, typically involving configuration /
customization development of system to meet client needs.
Audit the processes mapped under SD module.
To resolve the customization / transactional issues raised by the core
team/end users according to its priority.
To assign the development issues to the respective technical consultant
& monitor it further.
Monitor all Consultants – Functional & Technical in their daily &
weekly work activity & schedules.
Actively reporting the status of the project to the Delivery Head.
Project “Municipal Corporation of Greater Mumbai.”
Client Brihan Mumbai Mahanagar Palika – Government of Maharashtra
Duration 2nd May 2006 to 14th May 2007.
Environment SAP CRM 5.0, SAP R/3 5.0-ECC
Description
Mapping & Configuration of the various service processes within department of
MCGM Wards. These Departments includes: Health Department, Shop & Establishment,
License, Maintenance, Building & Factories, Garden & Tree Departments,
Waterworks, Markets, Pest Control and Environment.
Birth Registration, Birth Certificate, Death Registration, Death Certificate,
and Health Licenses, Trade Licenses, Advertising & Hoarding, Permissions & NOC
for various social, religious, political function including shooting, Trenches-
New & Repairs/faults, Pay & Park, Removal of Encroachment, Drainage connection,
Erection of chowki, Street Light connections, Handing Over of Roads, Status of
Municipal Property, Factory Permit, renewal, alteration, change in constitution,
cancellation, revocation of Factory Permit, Building-Factory repair permission,
New Water connections in Building & slum, Tree cutting, Beautification &
Renovation of Garden, Market Licenses & monthly stall rent collection etc. were
some of these vital services.
Customization of sales process such as sales contract with registered customers,
sale of goods, scrap sale, disposal of goods for sale, cash sales, etc in SAP
R/3.
Role CRM - SD Team Lead Consultant.
Contribution
CRM System
A. Managerial Role
To lead the module, typically involving the development of system to
meet identified client needs.
To provide effective leadership with the Associate Consultant /
Consultant in monitoring their activities & assigning their work schedules.
To monitor the performance of Associate Consultant / Consultant on
daily / weekly basis.
To provide regular and accurate reports to Project Manager as & when
required.
To track the status of the project within time bound range as planned
in Project Preparation Phase.
To actively participate in all phases of implementation of the project
with the Technical Consultant.
B. Consultant (Operational) Role
Understanding of the existing AS-IS process with each department within
MCGM Wards and suggesting the best solution practice in TO-BE process mapped in
SAP system.
Preparation of business blueprint documents.
Configuration / customization of the SAP SD & CRM System to meet
requirements.
Customization of CRM BSP Frame Work BSP applications, Web Request &
Request Categories, I-views, etc
Workflow and Web Requests for Complaint management process in MCGM.
People Centric User Interface for modifying the layout of the Service
Order application (Web Requests).
Setting up of roles relationship categories, Partner determination,
condition types.
Org. Data Profile, Date Management, Status Management, Action Profile,
Subject Profile & Pricing Procedures
Creating User ID & Roles and maintaining authorization for the users
based on Ward (Sales Office) Departments (Sales Group) Transaction type & Status
Management both in CRM system & Enterprise Portal.
R/3 System
Understanding of the existing AS-IS process of Scrap sales, contracts,
cash sales within different departments of MCGM.
Preparation of business blueprint documents.
Configuration / customization of the SAP R/3 System to meet
requirements.
Integration with FI module.
Project “EUROCOMPASS”
Client Eureka Forbes Ltd.
Duration 16 June 2005 to 30th April 2006
Environment SAP CRM 4.0, SAP R/3 Enterprise version
Description
Customization of the SD and CRM-Marketing & Sales & Service for better
relationship management.
Role: SD-CRM Consultant
Contribution
Training to the core team on the functionalities provided by SAP-SD &
SAP-CRM.
Preparation of business blueprint.
Configuration of the SAP SD & CRM System to meet requirements.
Setting up of roles relationship categories, Partner determination,
condition types.
Org. Data Profile, Date management, status management & Pricing
Procedures
Middleware setup with R/3.
Customizing the various functionalities as required:
Sales & Distribution
Base line configuration & configuration plan preparation of Sales
documents, item categories, schedule line categories, Delivery types, Billing
documents.
Configured the checks for processing of the business transactions like
Availability check, credit check etc.
Copy control to maintain data consistency.
Marketing
Configuration of leads attributes for the business partner which would
be used for the segmentation of the customers.
Marketing Plan, Campaign & campaign elements, personalized mail,
segmentation, etc.
Customer Satisfaction surveys through activities
Sales
Configuration of activities and opportunities including Sales
Methodology.
Buying centre for tracking the customers buying/ decision making
organization.
Customization of the phases for the opportunities through the
functionality of actions.
Creation of sales orders in CRM and its integration with R/3.
Extension of Material Products in CRM
Extension of Customer Master through Attributes in CRM.
Service
Configuration of Complaints, Service Process/Orders & Service
Contracts.
Lodging of Complaints at Call Center, CRC & BPs and their
distribution.
Tracking Daily Activities of EFL Service Technicians and BP
Technicians.
Stock Tracking of EFL & BP Technician
Configuration of various Service Contracts.
Customer Interaction Center (CIC)
Configuration of IC WinClient – CIC0 for the Call Center involving the
functionality of Lodging of Complaints, receiving enquiries, interactive
scripting for generating leads for Out of warranty / Contract Customers.
Project “SAHAJ”
Client Bharat Sanchar Nigam Ltd. Gujarat Telecom Circle.
Duration 7th Feb 2005 to 8th June 2005
Environment
SAP R/3 4.7enterprise, Oracle 9.0 and NT
Description
Configuration of the SD-Sales & Distribution
to assist the sales department in managing
their day-to-day tasks. The Products included Value added sales (VAS) like
Mobile (Prepaid & post paid services) ITC cards, Recharge vouchers, value added
Services like STD, ISD, roaming facilities. Sale of service product like
Broadband, & leased line services, Point of interconnectivity, Inter Usage
charges (IUC), Access Deficit charges (ADC), Intelligent Network (IN), & such
other telecom services.
Role: SD Consultant.
Contribution
Base line configuration and configuration plan preparation including
Sales document types, Delivery and Billing document types, Item categories, and
schedule line categories.
Configured the checks for processing of the business transactions like
Availability check, credit check etc.
Copy control to maintain data consistency.
Unit Testing & Integration testing.
Prepared user manual for end user training.
Provided end user training to steering committee including Sr.
Management & end users.
Go-live support to the end users for two districts in Gujarat for 1 month.
Training Conducted at SAPIENT Colleges:
Conducted SAP CRM Training in SAPIENT Colleges at Siemens Information Systems
Ltd. Delhi, Hyderabad & Chennai in various modules under CRM such as CRM
Fundamentals CRM10 Part 1 & Part 2, CRM Marketing CRM600 & CRM Sales CRM300.
Company :- Reliance Infocomm Ltd.
Designation :- Sales Executive.
Duration :- 13st December, 2002 to 30th September, 2004.
Project :- Corporate Sales
Job Profile :-
Selling telecom solutions like FWT, FWP and RIM to Corporate (SME
Accounts)
Relationship marketing.
Analyzing, interpreting and classifying the potential market for
landline and wireless telecom product through market survey on time to time in
different geographical areas.
Appointing “channel partner” for wireless product business and
harmonizing with them to enhance the sales ultimately, which results to increase
the revenue.
Managing “ ROW” acquisition to connect the buildings and commercial
houses with broadband facilities for network readiness.
Coordinating with a team of Technical people in their in their
respective constructional working progress and get the things done as accordance
to the customer’s expectation.
Company :-Apar Industries Ltd. Special Oil Refinery Division.
Designation :- Engineer - Operations
Duration :- June 97 to July 2000
Job Profile :-
Project Management.
To carry out Preventive Maintenance & Breakdown Maintenance of the
machineries & equipments as per to the maintenance schedule.
To prerequisite the resources required for maintenance schedule &
procure the list of items as per to the inventory schedule.
To provide effective leadership with the technicians in monitoring
their activities & assigning their work schedules.
To monitor the performance & utility of critical Machineries on daily
/weekly basis.
To Prepare and maintains the maintenance work schedule & providing
regular and accurate reports to the auditor during ISO auditing.
TRAINING & PROJECTS
Company :- ICICI Bill Junction Payment Ltd.
Title :- Biller Management Review.
Duration :- July 2002 to December 2002
Objective
To review & upgrade in the system process of Biller Management.
To manage the project, typically involving the development of systems
to meet identified client needs.
To provide regular and accurate reports to Operations & Customer
Service Head as required.
To actively participate in all phases of implementation of the project
with the technical department.
Company :- Greater Bombay Cooperative Bank
Title :- Customer Satisfaction Survey
Duration :- 02 Months
The Objective of the project was to analysis the Data collected &
interpret the result of the project using Statistical Techniques to cover
different areas related to Customer Service such as:
A. What are the levels of satisfaction in respect of the banking services
rendered by the respective branch.
B. What are the expectations / suggestions of the customers from respective
branch.
C. What are the products offered by other banks to the existing customers &
public in general.
D. What are the expectations of the customers of the respective ranch if the
bank decides to start giving such new services.
EDUCATIONAL QUALIFICATION
Passed SAP Certified course in “mySAP Supply Chain Management-Order Fulfillment
– Sales & Distribution” Module (R/3, 4.6C) with 80% on 22nd October 2004 from
SAPIENT College-Genovate Solutions India Pvt. Ltd an Authorized SAP Educational
Partner Academy in Western India, Mumbai.
Completed SAP course in “mySAP CRM – Internet Sales” from Siemens Information
Systems Ltd. an Authorized SAP Educational Partner Academy in India at Delhi.
Passed Master of Management Studies (MMS-MBA) in the year 2002 from India
Education Society’s Management College & Research Center, Mumbai University with
specialization in Systems Management.
Passed Bachelor of Engineering – Mechanical with (Honors) in the year 1997 from
Sardar Patel College of Engineering, a Government College, Mumbai University.
TECHNICAL SKILLS
ERP Package :- SAP – CRM & SD
Operating Systems :- DOS, Windows
Languages :- VB 6.0, C++, FoxPro, BASIC
Packages : - MS WORD, MS POWER POINT, MS EXCEL.
LANGUAGES KNOWN
Can Converse fluently in English, Hindi and Marathi.
INTERESTS
Trekking, Traveling, Teaching and Games such as and cricket, football, table –
tennis.
Anil Shintre
Mumbai
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