Ivy Bobo
121 S Atley Ln
Cary, NC 27513
 [Send email to request phone number] 10-3535
Ivy.Joyceb@Gmail.com

PROFILE
	Strong background in customer service.
Eager to grow with company.
Hard-working team player with great communication skills.
Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel,
PowerPoint, and Internet.

EXPERIENCE
	A. Trainer/Supervisor/CSR	2006	- Present
	Global Trainer
•	Help jump start a new project with current client at new location.
•	Currently learning different projects for the client to train new hires or
refresher classes for 2 sites.
•	Interact with client to gather their policies and product information to be
able to teach a class in various time frames from information gathered.
•	Implement policies and procedures for ACS/ Aetna client. 
•	SME- Subject Matter Expert. (Claims, Medical Benefits, Prescription Drug
Plans, Tech. Support for secure website portal). 
•	Supervise 17-40 employees.
•	Interview/Hire/Terminate.
•	Corrected/Approved Time Sheet.
•	Approved PTO requests.
•	Work with Quality Analyst to help create refresher classes and gather
information to update for CSR’s.
	Air Wisconsin	2005 - 2006
	Ticket/Gate/Ramp Agent
•	Booked reservations.
•	Checked passengers in for flights.
•	Re-route passengers on other Airlines.
•	Board/De-board Aircraft.
•	Walk aircraft into gate.
	Mesa Airlines	2004 - 2005
	Flight Attendant
•	Passenger Safety
•	Serve refreshments
	Sheraton Imperial Hotel 	2002 - 2004
	Front Desk Agent/Concierge
•	Booked reservations.
•	Checked guest in and out of hotel room.

EDUCATION
	North Carolina Central university 	1996- 1998
	No Degree.