Job Objective:Entry Level IT/Networking /Customer Service

Education 
•DeVry University-Illinois- Network Systems Administration- anticipated
Graduation -4/09
•Empire State College- Fredonia, NY,
•Mitchell Community College- Statesville, NC, 
•Jamestown Community College- Dunkirk, NY

Skills
•Efficient in coordinating, communicating and customer service.
•Works exceptionally well independently and cooperatively as a team player. 
•Strong skills in time management, prioritizing and follow up. 
•Conscientious, detail oriented professional.

Professional Experience & Highlights
Administrative Experience
•Coordinated & communicated effectively with customers & departments to resolve
administrative issues in a timely manner, resulting in the reduction of order
entry delays.
•Created an organized working system, which facilitated the completion of all
daily work orders & aided in tracking & reducing customers’ administrative issues
by 75%.
•Maintained accounts and knowledge of customer’s merchandise and maintenance
agreements
•Established and maintained positive relationships with customers and
co-workers.

Customer Service & Reception
•Customer service, account management, PO requests, sales, rate negotiations &
contracts.
•Front desk reception: Multi-line phones, initial intake & referral liaison,
scheduled appointments, filing, mail distribution, records, fax, copier, 
•Accurate Data Entry, Order entry, databases maintenance, Win XP, MS Word/Works,
Excel, As400, email, PhotoSuite4, Internet, 

Management & Supervision
•Managed Real Estate purchases, renovations & sales with successful outcomes.
•Sr. Field Service Coordinator/Team leader. Oversaw quantity & quality of order
entry work, timesheets, questions & issues of 4 team members.
•Dietary Manager: Oversaw all operations of Dietary Department: Management of 10
employees, policies & procedures, budget, Health & State Inspections, Quality
Assurance 
•QA Manager’s Assistant: Assisted the QA Manager with all aspects of Quality
Assurance: Audits, PPAP, QA Reports, Tested product for correct physical
properties. Validation of Certifications (ISO 9001:2000) Data Entry,
Documentation, Records & Archiving

Work history
1999-2008-Real Estate Investments-Silver Creek, NY/Mooresville, NC   
2005-2006-ToyoSeal America-Quality Manager’s Assist.-Mooresville, NC 
1999-2005-Express Personnel, Manpower- Front Desk Coordinator, Clerical,
Logistics Coordinator, Customer Service, -Silver Creek, NY
1997-1999-Intermec Technologies-Customer Service Coordinator-Charlotte, NC