4922 Old Page Rd #806
Durham NC 27703 [Send email to request phone number] 06-1914 or [Send email to request phone number] 84-6489
[Send email using form at bottom]
Colette Bazemore
Objective To obtain a Part-time Virtual Position with a reputable company where
my payroll, customer service and administrative experience can be fully
utilized.
Experience
12/2007-Present NC Office of State Controller Raleigh, NC
Payroll/Time Specialist
Performed parallel testing (gross, taxes, net, benefits)
“Go-Live” realization
Post production support
Process biweekly and monthly payroll for 80,000 state employees
Create payroll reports
Process claims
Process off-cycle checks
Research and resolve open tickets
Taught agencies system processes regarding time entry, master data
maintenance, payroll processing, and payroll simulations.
2/2007-11/2007 PrimePay
Raleigh, NC
Sr. Payroll Specialist
Primary contact person for 150 clients
Ensured that payrolls were processed timely and accurately
Processed new hires, changes, garnishment, deductions, etc.
Processed manual calculations for clients
Completed adjustments as needed to ensure tax compliance
Responsible for end of day payroll activities for the company
Ran daily payroll tax files
Transmitted all direct deposit files to the bank
Contacted clients regarding NSF notices and delinquent accounts
3/2005-2/2007 Ceridian Morrisville, NC
Payroll Specialist
Processed outsourced payroll files for company clients
Handled customer inquires and payroll issues each payroll cycle
Processed express checks for employees
Audited time interfaces for accuracy and completed manual changes
Data entry of all master data for employees(New hires, terms, EFT’s,
name and address changes)
Completed income verifications
Ensured proper guidelines were followed in accordance with each
clients policies and procedures
Responsible for all administrative procedures related to check
distribution
Researched and resolved Siebel cases
Processed pay rate changes
Processed W2 Adjustments
Processed Retro Payment Calculations
Provided backup support for team members on PDO
8/2001-3/2005 IBM RTP, NC
Order Management CSR
E-Business Hosting Services (2004-2005)
Audited services contracts for adherence to company policies, legal
requirements and customer specifications.
Processed service request changes
Analyzed credit status and backlogs
Loaded data to the system for billing purposes
Participated in weekly backlog calls with management
Sent Missing Notifications to the Sales Representatives
Researched and responded to corporate and field inquiries
Researched and resolved contract issues
Customer Fulfillment Administrator
Business Consulting Services (2001- 2004)
Audited new contracts for adherence to company policies, legal
requirements and customer specifications.
Analyzed credit status and backlogs
Loaded data to the system for billing purposes
Reswizzled hours on contracts
Processed credit adjustments
Generated manual invoices
Participated in monthly backlog calls with project managers and
management
Conducted Service Order Assurance calls
Activated and Deactivated contracts
Communicated with Accounts Receivable Department
Communicated with clients Accounts Payable Department
Processed Accounts Receivable request for invoice credits
Researched and responded to corporate and field inquiries
7/2000-8/2001 PriceWaterhouseCoopers Cary, NC
Benefits Specialist
Assisted clients via telephone regarding their 401K and Pension
Accounts.
Processed withdrawals, loans, enrollments, account changes, and
final distributions
Performed preliminary calculations for benefit commencement
packages
Daily follow-up calls to clients regarding pending issues
Interpreted ERISA and IRA regulations and administration
Trained specialist on defined benefit and defined contribution
2/1998-7/2000 Labcorp Durham, NC
Account Administrator
Maintained all files and records relating to proposals, signed
contracts and customer files
Set up client data in the 3000 system for report generation and
billing
purposes
Assisted 65-100 clients daily via telephone regarding various account
issues
1/1997-6/1998 Vance County Schools Henderson, NC
Secondary Education Mathematics Teacher
Conducted Teacher/Parent and Teacher/Student Conferences
Conducted three ninety minute lessons daily
Conducted after-school tutoring
Prepared daily lesson plans
Created and administered tests
Maintained teacher controlled classroom environment
7/1994-12/1996 North Carolina Central University Durham, NC
Financial Aid Counselor
Advised students and parents in matters regarding application and
eligibility for Federal, State, and University Aid Programs
Processed Free Application for Federal Student Aid(FAFSA)
Awarded Financial Aid to Students
Supervised 3-5 work-study students per semester
Maintained 650-1000 student records per academic year
Education 1987-1993 North Carolina Central University Durham, NC
B.A., Business Administration
Experience and Skills
Three years of payroll experience
Ability to multi-task
Computer Literate
Customer Service Focused
Experience with Microsoft Office, Microsoft Outlook and Lotus Notes
Experience with PowerPoint and Excel
Experience resolving tickets with Remedy and Siebel
Experience processing payroll using Ceridian HR/PR, Primepay, and
SAP
4922 Old Page Rd #806
Durham NC 27703 [Send email to request phone number] 06-1914 or [Send email to request phone number] 84-6489
[Send email using form at bottom]
Colette Bazemore
Objective To obtain a Part-time Virtual Position with a reputable company where
my payroll, customer service and administrative experience can be fully
utilized.
Experience
12/2007-Present NC Office of State Controller Raleigh, NC
Payroll/Time Specialist
Performed parallel testing (gross, taxes, net, benefits)
“Go-Live” realization
Post production support
Process biweekly and monthly payroll for 80,000 state employees
Create payroll reports
Process claims
Process off-cycle checks
Research and resolve open tickets
Taught agencies system processes regarding time entry, master data
maintenance, payroll processing, and payroll simulations.
2/2007-11/2007 PrimePay
Raleigh, NC
Sr. Payroll Specialist
Primary contact person for 150 clients
Ensured that payrolls were processed timely and accurately
Processed new hires, changes, garnishment, deductions, etc.
Processed manual calculations for clients
Completed adjustments as needed to ensure tax compliance
Responsible for end of day payroll activities for the company
Ran daily payroll tax files
Transmitted all direct deposit files to the bank
Contacted clients regarding NSF notices and delinquent accounts
3/2005-2/2007 Ceridian Morrisville, NC
Payroll Specialist
Processed outsourced payroll files for company clients
Handled customer inquires and payroll issues each payroll cycle
Processed express checks for employees
Audited time interfaces for accuracy and completed manual changes
Data entry of all master data for employees(New hires, terms, EFT’s,
name and address changes)
Completed income verifications
Ensured proper guidelines were followed in accordance with each
clients policies and procedures
Responsible for all administrative procedures related to check
distribution
Researched and resolved Siebel cases
Processed pay rate changes
Processed W2 Adjustments
Processed Retro Payment Calculations
Provided backup support for team members on PDO
8/2001-3/2005 IBM RTP, NC
Order Management CSR
E-Business Hosting Services (2004-2005)
Audited services contracts for adherence to company policies, legal
requirements and customer specifications.
Processed service request changes
Analyzed credit status and backlogs
Loaded data to the system for billing purposes
Participated in weekly backlog calls with management
Sent Missing Notifications to the Sales Representatives
Researched and responded to corporate and field inquiries
Researched and resolved contract issues
Customer Fulfillment Administrator
Business Consulting Services (2001- 2004)
Audited new contracts for adherence to company policies, legal
requirements and customer specifications.
Analyzed credit status and backlogs
Loaded data to the system for billing purposes
Reswizzled hours on contracts
Processed credit adjustments
Generated manual invoices
Participated in monthly backlog calls with project managers and
management
Conducted Service Order Assurance calls
Activated and Deactivated contracts
Communicated with Accounts Receivable Department
Communicated with clients Accounts Payable Department
Processed Accounts Receivable request for invoice credits
Researched and responded to corporate and field inquiries
7/2000-8/2001 PriceWaterhouseCoopers Cary, NC
Benefits Specialist
Assisted clients via telephone regarding their 401K and Pension
Accounts.
Processed withdrawals, loans, enrollments, account changes, and
final distributions
Performed preliminary calculations for benefit commencement
packages
Daily follow-up calls to clients regarding pending issues
Interpreted ERISA and IRA regulations and administration
Trained specialist on defined benefit and defined contribution
2/1998-7/2000 Labcorp Durham, NC
Account Administrator
Maintained all files and records relating to proposals, signed
contracts and customer files
Set up client data in the 3000 system for report generation and
billing
purposes
Assisted 65-100 clients daily via telephone regarding various account
issues
1/1997-6/1998 Vance County Schools Henderson, NC
Secondary Education Mathematics Teacher
Conducted Teacher/Parent and Teacher/Student Conferences
Conducted three ninety minute lessons daily
Conducted after-school tutoring
Prepared daily lesson plans
Created and administered tests
Maintained teacher controlled classroom environment
7/1994-12/1996 North Carolina Central University Durham, NC
Financial Aid Counselor
Advised students and parents in matters regarding application and
eligibility for Federal, State, and University Aid Programs
Processed Free Application for Federal Student Aid(FAFSA)
Awarded Financial Aid to Students
Supervised 3-5 work-study students per semester
Maintained 650-1000 student records per academic year
Education 1987-1993 North Carolina Central University Durham, NC
B.A., Business Administration
Experience and Skills
Three years of payroll experience
Ability to multi-task
Computer Literate
Customer Service Focused
Experience with Microsoft Office, Microsoft Outlook and Lotus Notes
Experience with PowerPoint and Excel
Experience resolving tickets with Remedy and Siebel
Experience processing payroll using Ceridian HR/PR, Primepay, and
SAP
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