Steven B. Cole
5096 Whitener Road
Hickory, NC 28602
[Send email to request phone number] 55-7807
[Send email using form at bottom]
TECHNICAL SKILLS
MS Access, VB.NET, VBA (Visual Basic for Applications), Visual C# 2005, Visual
Studio 2005 & 2008, MS Word, MS Excel, MS PowerPoint, MS Outlook, Macros,
Microsoft SQL Server 2005, VB6, Vbscript, HTML, XHTML, XML, Program Logic &
Design, Crystal Reports, Active Script, ADO.NET 2.0, Active Directory, Group
Policy, Windows Server 2003, Windows XP Professional , Windows 2000 Professional
and Server, TCP/IP, Hardware, Technical Writing, Typing 90 WPM, and Technical
Support.
EXPERIENCE
May 2006-Present Verizon Wireless
Application Developer / Database Administrator
Responsible for developing, creating, and maintaining three large relational
databases utilizing all aspects of MS Access. This was accomplished by
customizing and programming multiple forms with VBA, SQL Queries, and linking the
information to various forms and reports.
Authored several Excel VBA applications for sorting and comparing large stores
of Data in Excel
IT support for the entire South Area Real Estate Team with hardware and
software issues.
Provide support to the database environment, including design, development,
debugging, and implementation.
Responsible for day-to-day optimization and development of the database(s),
including back-end organization of data and front-end accessibility of users.
Created a tracking system by programming complex formulas in MS Access and MS
Excel for a monthly budget report for regional Budget Specialists.
Developed an automated webpage that provides live budget information via a URL
link.
Re-designed and managed a user-friendly database that records data from all
lease packages that come through the department.
Created the South Area Route Sheet for ease of use and consistency by
customizing a form within MS Word. This is currently being re-written using
Visual C#.
Created multiple reports by utilizing SQL methods and procedures for data
mining through the PeopleSoft and NRE Admin databases.
Responsible for documenting all program procedures with professional
flowcharts, pseudocode, and proper commenting within the code itself.
Produced flow charts and procedures for data collecting and document flow
within the department.
Develop and troubleshoot complex database queries, scripts, and stored
procedures.
Program the automation of all 3rd party reports and notifications; design,
code, test, document, and implement custom code applications.
Conduct training Webinars through Cisco Meeting Place on the use and
deployment of new forms and controls.
March 2005-May 2006 Verizon Wireless
Contractor through Adecco Techinical
Lease Coordinator for the South Area Network Real Estate department.
Responsible for checking incoming packages and leases into a customized
database tracker in MS Access.
Entered data from Route Sheet into various locations within the database.
Helped Budget Specialist with creating a Rent / Lease Budget Report which
automatically publishes to a webpage exclusive to Executive Directors.
Contractor - Bank of America
Re-tooled and reformatted one thousand PowerPoint slides within five days for
an ongoing Webcast Training Group at Bank of America Corporate.
January 2001 December 2004 Century Furniture Industries, LLC. Hickory, NC
Administrative Support / Customer Service Representative
Developed, programmed, and maintained a Customer Service Management database
with MS Access: VBA & SQL.
Initial contact and technical support for both public and private dealer
websites.
Successfully interfaced with IT department as primary liaison representing
Customer Service.
Responded to incoming consumer calls and emails and resolved formal
complaints; answering questions with regards to product lines and parts orders.
January 1999 August 2000 Technibilt / Cari-All, LTD. Newton, NC
Product Specialist / Technical Support
Created an effective quote program utilizing MS Excel VBA and greatly improved
follow-up procedures and deadline expectations.
Worked directly with Vice-President of Sales and Marketing to coordinate and
develop two new product lines.
Initiated and maintained professional relationship with product dealers and
distributors across the country.
Managed and organized trade-show events and conventions.
CERTIFICATIONS
Notary Public
EDUCATION
2007-Present
Baker College Online, studying for Bachelor of Science in Computer Science.
Expected Graduation Date: Sept 2010.
Current GPA: 3.9
1999-2000
Catawba Valley Community College, four semesters, courses in computer science
and business administration.
1992-1993
Word of Life Bible Institute, studied for: Bible survey and systematic
theology.
*references furnished upon request
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