DEIRDRE JONES
3628 Keystone Place Apt 7B
 Durham, NC 27704
 [Send email to request phone number] 61-6705
[Send email using form at bottom]
OBJECTIVE
	To obtain a position with a reputable company that offers growth opportunity
and allows me to showcase my talents gained throughout my career.
SKILLS PROFILE
	•	MS Word; MS Excel; CSG; PeopleSoft; Outlook
•	Maintain a positive & professional attitude in challenging situations
•	Experience in handling confidential paperwork
•	Ability to take accurate phone messages and deliver messages promptly
•	Excellent customer-relations background                 
EMPLOYMENT HISTORY
	Special Support Services Focal              IBM	8/07-present
	Research Triangle Park, NC
•	Ensure that all hard copy invoices are mailed or shipped on a daily basis.
•	Item remark all accounts within the AR file to track all account activity.
•	Send weekly customer aging reports 
•	Communicate effectively, orally, electronically and in writing.
•	Work with confidential information and assure security for assigned work
area.
•	Manage and complete complex and multiple simultaneous work assignments or
projects with a minimum of direction.
•	Create and maintain accurate and detailed record keeping systems.
	Finance Specialist                         National Grid Wireless	10/05-10/06
	Clifton, NJ
•	Match vendor invoices to purchase orders.
•	Process purchase orders for wireless contractors.
•	Receive and process contractor invoices.
•	Maintain requisition templates for Nextel using PeopleSoft
•	Follow up on past due invoices and purchase orders
•	Send weekly customer aging reports 
•	Research vendor statements and discrepancies.
	Lead Dispatcher                          Mastec- Advanced
Technology	10/02-8/04
	Pinebrook, NJ
•	Work independently within an extremely high paced environment.
•	Assist DirecTV customers with technical & customer service issues.
•	Manage office of 8-10 employees and 90 technicians
•	Operated 2-way transistor radio
•	Check for open routes, assign coverage, and monitor route progress.
•	Dispatch appropriate personnel and or resources such as supervisors or
emergency equipment.
EDUCATION
	Durham Technical Community College      Durham, NC                             
                   1/08-present
The People’s Channel 8                          Chapel Hill, NC                 
                             4/07