118 WHISPERING PINES DRIVE
HENDERSONVILLE, NC 28792
 PHONE:  [Send email to request phone number] 97-2631
XSTARLA420X@AOL.COM
STEPHANIE M. SMITH

SUMMARY OF QUALIFICATIONS 

I have excellent experience in telephone customer service in a call center
environment.  I am experienced in many systems from PC to MAC, and many programs
within those operating systems.  I can type a minimum of 80 wpm.  I am an
extremely fast paced learner and I am willing to learn any skill that will help
me in this trade.  I am also trained in the different aspects of running and
maintaining a business.  My Combined  office and customer service skills I feel I
would be an asset to your company.
EMPLOYMENT  

Kounty Line Fletcher
Customer Service/Cashier/Stock Person
   My responsibilities include:
Providing personal customer service
Cashier
Cleaning and maintaining a sanitary and pleasant atmosphere
Answering telephone
Providing a full stock of available merchandise 

Garrett Restaurant Services
Administrative Assistant
   My responsibilities included:
Opening office, preparing jobs for each on-site employee
Recording stock and ordering needed stock
Payroll, including tax deductions and filing
Transferring all paper documents into digital files for records

ClientLogic
Call center customer service representative/supervisor
   My responsibilities included:
Taking inbound customer service calls for:  Sears Wish Book, Allstate Motor
Club, and Southern California Edison.
Sears Wish Book; answering inbound calls for ordering, informational, and
supervisor calls.  Supervisor calls consisted of unsatisfied customers and my
duty was to rectify the situations.
Allstate Motor Club; Preparing  Trip Planners, which included travel
information, directions, places of interest, and surrounding area information.  I
also handle requests for new service and cancelling existing service as well as
excepting payments.
Southern California Edison; Which is an electric company in Southern California.
 I answered inbound customer service calls for new service, cancelling of
existing service and handling payment issues.  Which included payment
arrangements, payments, and restoration of service.
EDUCATION

I currently posses a High School Diploma.