Kavita Bora
10010 Woodberry Trail Lane # 321
North Carolina 28262
718-669-0056
___________________________________________________________________________________

Objective: A suitable and challenging position where I can use my experience,
analytical skills and capabilities.

Work Experience: Total of 13 years with 10 years in Customer Service.

Adesso Inc.  						                Manhattan, New York 
Manager Customer Service					           February 2005 - July 2008

- Report to the Vice President of Operations.
- Manage the Customer Service department.
- Handle all customer complaints and product related queries.
- Oversee parts orders and inventory control of domestic as well as direct
import items.
- Ensure all orders are processed on a timely basis.
- Handle all defective and damage claims and coordinate with insurance
companies.
- Provide return authorizations.
- Process credits and replacements for defective merchandise.
- Quality control by analyzing and reporting patterns seen in returns and
damages.

Achievements:
1. Streamlined the RA process by developing new forms.
2. Shortened the turnaround time for parts replacements from 2 weeks to 3-5
days.
3. Put in new features in Mas90 for RMA module.
4. Developed 'gift incentive' idea for customers.
5. Closed 90% of claims received. 
6. Conducted a Customer Service Training Presentaion.

Silipos Inc.				                                                 Manhattan, New
York
Trade Show / Marketing Coordinator 			             November 2003 - February
2005

- Report to the Vice President of Marketing.
- Handle all national, international and regional trade shows for all divisions
of the company.
- Coordinate with the R & D plant for tradeshow supplies and logistics.
- Coordinate  with advertising  agencies  for all trade  shows  including
directory  and new  product listings  for 
   publications
  and sponsorships.
- Supervise marketing vendors and display agencies in coordinating marketing
projects  and  trade shows with
  onsite visits.
- Support to marketing department by providing necessary graphics on Mac for
artwork and publications.

Achievements:
1. Streamlined the logistics process in trade show supplies.    
  
IEH Corporation 						                 Brooklyn, New York
Sales Coordinator 						       April 2003 - November 2003

- Report to the Vice President of Sales & Marketing.
- Handle all quotations and contracts of customers.
- Process orders.
- Provide sales and customer support to clients.
- Handle correspondence reaffirming client relationships and assuring continued
sales.
- Maintain the weekly order log of total sales figures in Excel.
- Follow up on quotations sent to customers.
- Put together company's catalogues for distribution.

ABBOTT Laboratories					                      Abu Dhabi, UAE
Customer Support Assistant 					   March 2000 - September 2002

- Report to the General Manager.
- Provide administrative and customer support to five branch offices.
- Assist in quotations and provide client support to the sales team.
- Assist the Marketing department in launching new products and other marketing
projects.
- Project- manage trade shows and special events.
- Prepare the monthly key events and in -market sales reports for all branches
in Excel.
- Supervise all marketing and office vendors.
- Handle all correspondence using MS Word.

Achievements:
1. Started as a receptionist and was promoted to Customer Support Assistant. 
2. Organized two successful International 'Gulf Cycle Meetings'.

GATI Corporation Ltd.					                               Pune, India
Assistant Manager, Customer Service 				February 1995 - November 1999

- Report to the General Manager.
- Responsible for the proper functioning of the customer service cells in the
region.
- Recruit and train customer service representatives in telephone etiquette and
complaint handling.
- Responsible for complaint redressing and customer support.
- Handle group events and trade shows.
- Maintain database for market response and customer feedback analysis.
- Responsible for promoting the company image in the market through
advertising.

Achievements:
1. Succeeded in ranking the Customer Service department in the region the first
among other nine branches.
2. Organized three successful Customer Service Events. 

Education: 

Pune University - India
Masters Degree in English Literature
June 1992 - May 1994

International Trade Centre - India
Diploma in Airlines, Travel and Tourism 
August 1994 - January 1995
 
Computer Skills: MS Word, Excel, PowerPoint, Lotus Notes, Internet access,
Outlook, Mas90, worked on a Mac.