Karen L. Smith 
1136 Beta Rd. 
Durham, NC 27703
 [Send email to request phone number] 98-8107


OBJECTIVE:
To utilize the experience, skills and training I have gained to obtain a
challenging and responsible position.


EXPERIENCE:

-Call Center Administrator
North Carolina Troopers' Association
Durham, NC 27703 March 2006-present

Duties: Manage secretarial duties of the call center, handle paperwork,
scheduling, manage 1-2 employees, ordering office supplies, payroll, microsoft
outlook emailing, inputting data, scanning, copying, faxing, answering phones,
and providing management with all that is required.

-Telephone Surveyer
Staffmark(RTI International)
Raleigh, NC 27615 March 2005-June 2005

Duties: Make calls to different households for the purposes of research surveys
and key in information into the computer.

-Customer Service Associate
A Southern Season
Hillsborough, NC 27258

Duties: working in call center environment, taking phone orders, data entry for
mail and fax orders, and helping customers with internet orders.

-Cashier
Kroger, Inc.
Durham, NC 27703 March 2003-August 2004
Duties: operating cash register, customer service, and office training (western
union transactions, refunds and exchanges, and money orders)

-Office Coordinator
Superior Medical Staffing 
3215 Guess Rd.
Durham, NC 27705 October 2001-October 2002
Duties: general office skills, typing, filing, staffing facilities, handling
applications, on call staffing, and bank deposits.

-Keyer/Coder
Headway at RTI
RTP, NC 27713 May 2000-September 2001

Duties: data entry, coding, editing, quality control, and recept duties.
-Certified Nurses Assistant
Adult Admissions Unit
John Umstead Hospital
Butner, NC 27509 August 1996-February 2000

Duties: patient care, patient admissions, charting, light paperwork, assist
patient in daily living, and patient escort.


EDUCATION:

-HR Management/Business Administration
Devry University July 2008-present

-Business Administration
Durham Technical Community College August 2004-January 2006

-South Granville High School
Creedmoor, NC 27522 1991-1995
Diploma

Special Training: Certified Nurses Assistant and general office and clerical
skills.

REFERENCES:

Joel Thompson
Director of Fundraising
 [Send email to request phone number] 44-1300

Kristina Ruffin
Loss Prevention Officer
 [Send email to request phone number] 58-8000

Antwan Anthony
Financial Officer
 [Send email to request phone number] 89-7226



Tia Cooper
Student/Administrative Assistant
 [Send email to request phone number] 59-9104

Freedom Henderson
Administrative Assistant
 [Send email to request phone number] 94-8241