Technical Support Specialist
Solutions-focused professional with 5+ years experience providing swift and
client-focused technical support to 250+ users.  Demonstrated the ability to
identify root causes and bring users to lasting resolutions.  Adept at
articulating complex technical concepts to users of varying technical
understanding.  Familiar with a variety of common operating systems,
applications, and hardware, with the proven ability to master new tools and
technologies rapidly.  Outstanding multi-tasker and team player.

2002–2008 (Paper-Pak) Attends Health Care                            San Dimas
CA and Greenville, NC	
Technical Support Specialist
Repairing/preparing employees' laptops/desktops, including wireless, Software
installation/restoration
Answered Help Desk calls for help. 
ADP payroll installation and repair. 
New equipment roll out and set up
Installation and repair Microsoft XP/ Vista operating systems, Office 2003/2007
and other applications. 
Oracle Applications
Seagate copper-based cable certification. 
Network administration - set up employees, granted employee access, email
Network printers/printing set up, maintenance and repair
NAV (Norton Anitvirus) client set up, troubleshooting, Server Maintenance
Oracle Applications
Optio training 
On Call and connected remotely to repair other location sales people  and execs
laptops. 
Team player and multi-tasker for special projects. 
Track-It database installation and administration.  
 
1998-2002	Attends Health Care	La Verne, CA
Shipping Office Assistant
Contacted customers, reported/maintained data, Excel spreadsheets. 
Correspondence, memos, email.   
Answered phones.
Research, assisted customer service and other departments. Canadian/export
documents. 
Assist on-call PM and weekends.  
Oracle Dept. trainer, pick release, ship confirm, assist IS & Customer Service,
order expediter, 
Assist IT in Shipping Dept. computer maintenance.

Certifications & Awards
Seagate copper-based cabling certification
Department Team Player Award
1999 Paper-Pak Spirit Award Winner 
Notereader Certification

Education
Optio Training Certification
Basic Supply Chain Management Certification
Cerritos College	Cerritos, CA    BA Business Administration
Major:  Business Administration & Secretarial Science, Minor in English.  
Graduated with Honors from La Mirada High School.
	
References
Paul Dearing
Dearing Consulting, Inc.
(Formerly VP and Chief Information Officer 
of Attends Healthcare)
540 E. Kingsley Ave
Pomona, CA 91767
(909) 630-3713
paul@pauldearing.com
www.dearingconsulting.com

Gil C. Stanley
Systems Analyst II
Information Systems
Pitt County Memorial Hospital 
Gil.Stanley@pcmh.com
 [Send email to request phone number] 47-0572

Cynthia Holland
10127 Summerlake Drive
Carmel, IN 46032
(317) 270-8328
cholland@attends.com

Glen Anderson
Regional Sales Manager
1705 Parkside Drive
Shorewood, IL 60404
(909) 630-3672
ganderson@attends.com

*Salary history and/or additional references available upon request

Special Interests
Professional photography/video (digital and film)
Visual communication (design and reproduction)
Horses (riding and training)