An accomplished Advanced Report Designer and Developer specializing in Crystal
Reporting with 7 years of extensive experience. Experienced with the full life
cycle of Software, Database and Report designing including requirements
gathering, definition, implementation, and maintenance.
EXPERIENCE
EMBARQ (formally Sprint/Nextel)
Database Analyst II Remote Telecommuting, Zebulon, NC
Aug 00 –Nov 07 
·	Gather detailed requirements, Manage content and update important news for
national technician and Supervisor portal. 
·	Client Services Organization Crystal Reports Technical lead. Duties consisted
of database table and metadata design, Report design and implementation.
·	Provided detailed data and reporting requirements to Database support team to
increase the number of metrics reported to Product mangers, Product director and
Executives.
·	Completed the design, development, and implementation of the Technician
Results Reporting initiative to help measure field technician performance using
Business Views, Crystal Reports and an Oracle database.
·	Led Report testing during EMBARQ's upgrade from Crystal Reports 8.5 to Crystal
Reports 10.
·	Collaborated with internal development groups to provide detailed database
design specifications and reporting requirements for disaster based reporting.
·	Provided Voice wireless product managers detailed financial and operational
metrics.
·	Supported Voice Wireless Product Director during monthly Vice President
Operation reporting by providing detailed reporting and Executive level Power
point slides.
·	Supported other report writers in the design and development for a
standardized Commission Reporting for the Client Services Organization using
Business Views and Crystal Reports 10.
 
Sprint/Nextel
May 99 - Oct 06 
Senior Helpdesk Technician – Jan 1995-Aug 2000
·	Worked interactively with fellow Sprint associates on a variety Focus and
Crystal Reports report design on a variety of databases.  
·	Worked with other employees on the team to move various database reporting to
Focus away from obsolete reporting software to enable more efficient and accurate
data generation.
·	Worked with LTD CSO to ensure the programming solutions met the client's
technical needs and continuously worked to improve client satisfaction.
·	Supported software and hardware needs of the company by interacting with other
associates via telephone and actively listening, diagnosing their needs, and
using my experience and knowledge to solve the problem.