Michael Watkins
220 Snow Ave Raleigh, NC 27603... [Send email to request phone number] 27-0772 voicemail
Email: [Send email using form at bottom]
OBJECTIVE:
To obtain a Customer Service position in a call center environment that offers
unlimited growth opportunity.
EXPERIENCE:
Affiliated Computer Services
Cary, NC
Technical Support Rep.
Jan. 2008-Oct 2008
Offered technical support skills to Sprint/Nextel clients, by activating phone
lines for businesses and individuals, successfully performing phone swaps, and
accepting billing payments in a call center environment.
Jackson Hewitt Tax Service
Raleigh, NC
Customer Service Representative Oct.
2007-April 2008
Advised tax clients how to receive their refunds quickly, enrolled callers in
tax preparation classes, and explained tax garnishments to callers and referred
them to the proper authorities for clarification.
The State Club
Raleigh, NC 27612
4201 Alumni Drive
March 2006-October 2007
Professional Waiter
Served delicious meals and offered great customer service skills to members and
their guests, upon receipt of their order.
Affiliated Computer Services
Raleigh, NC 27604
4601-101 Green Road Oct.
2006-Feb. 2007
Customer Service Representative
Provided Humana Medicare clients, with billing and enrollment services; tracked
pharmacy orders and medications and offered excellent customer service.
Jackson Hewitt Tax Service
Raleigh, NC 27609
5504 Commercial Ave Nov.
2005-Apr. 2006
Customer Care Specialist
Advised tax clients how to receive their refunds quickly, enrolled callers in
tax preparation classes, and explained tax garnishments to callers and referred
them to the proper authorities for clarification.
Perkins Restaurant
Raleigh, NC 27612
Server
Dec. 2003-Sept.2005
Served hot foods to in house diners for breakfast, lunch and dinner, upon
receipt of order.
Dakota Grill
Raleigh, NC 27604
Server
Feb. 2004-Sept 2004
Delivered hot, delicious foods to dine-in customers and gave excellent customer
skills.
NC Agency for Public Telecommunications Raleigh, NC 27603
Cameraman
Feb. 2003-Sept 2004
Obtained desired camera shots as directed by production director for a live call
in show called Open Net Live.
Community Television Raleigh, NC
27601
Production Assistant July 2002 to
May 2003
Programmed television shows, as a Master Control Operator. Shot studio and
field productions as a cameraman, as well as performed duties in floor directing,
editing, graphics and lighting.
Emmaus House
Raleigh, NC 27601
Resident Director
June 2002 to July 2003
Oversaw the daily maintenance of a local transitional facility, delegated
chores, collected rents, made bank deposits and networked with local agencies to
make referral sources for the men to ensure a successful transition back into
society.
Jersey Mikes
Raleigh, NC 27607
Assistant Manager
June 2000-Feb 2002
2501 Hillsborough St
Opened store daily to bake fresh breads, setup line for daily service, staffed
store, made employee schedule, counted registers and ordered produce for store.
EDUCATION:
Sampson Community College Clinton, NC 28328
Engineering Technology Curriculum
1986-1988
REFERENCES:
Available upon request
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