Shantise Green

151-G West Hartley Drive

High Point, NC 27265

Phone:  [Send email to request phone number] 07-4529

sgreen05@triad.rr.com

 

Objective:

To obtain a position in the IT/Networking and Security and Computer Electrical
Engineering  Technician field utilizing my education and experience for the
benefit of my employer and growth of myself and the company

 

Education

2008-Present              ECPI College of Technology                            
             Greensboro, NC

A.A.S. Computer and Information Science

Major: Computer Electrical Engineering Technician 

GPA:              3.45

 

2006-2007              ECPI College of Technology                               
          Greensboro, NC

A.A.S. Computer and Information Science

Major: IT/Networking Security Management

GPA:              3.38

 

1999-2002              Forsyth Technical Community College                      
     Winston-Salem, NC

A.A.S. Computer and Information Science

Major: Information Systems

GPA:              3.5

 

Certifications

Fiber Optics Installer

Pursuing A+, NET+, and CEET

 

Skills

PC Upgrade and Maintenance                                          Network
Cabling, Topology, and Design

Network Traffic, Management and Routing              Microsoft Word, Excel, and
PowerPoint

Fiber Optics

 

Work Experience:

2008-Present     Time Warner Cable                      Greensboro, NC

CTAC Tech

     Provide customer service to roadrunner and digital phone customers

     Troubleshoot customers when internet or digital phone is out

     Help fix or repair wireless networks, systems, digital phones, and
printers

 

2007-2008              A+ Computing Solutions                                   
      Greensboro, NC

Computer Tech

     Provide face to face customer service 

     Install and explain how a customer’s new computer system works

     Help fix or repair wireless networks, systems, and printers

 

2006-2007              Bank of America                                         
Greensboro, NC

HELOC Sales/Servicing Associate

     Provide exceptional customer service while solving general to   complex
inquiries

     Deepening their relationship with the bank through various products and
services

     Ensure that our clients receive world class customer service

 

2004-2006              Citibank Financial                                       
  McLeansville, NC

Customer Service/Sales Associate

     Extensive account maintenance regarding members of the Sears Credit
Portfolio

     Ensuring excellent customer service while meeting deadlines and company
goals

     Assist card members with questions and concerns about their credit accounts
as well as leveraging

     various products that would enhance their experience with the company

 

2003-2004              Winston-Salem /Forsyth County Schools                
Winston-Salem, NC

Substitute Teacher

     Temporary replacement instructor for the primary teacher

     Positive influence and a role model for my students

     Counseled students and offered my services to help establish the
relationship between the students 

     and the parents

 

2001-2004              Winston-Salem Journal                                 
Winston-Salem, NC

Mailer's Assistant

     Assist the mailers with putting inserts into the newspaper machine

     Ensure that the production line did not stop

     Helped the mailer's bundle and tie the newspaper