Skills Summary:

Ten years Project Management experience
Two years Cisco/Avaya VOIP implementation experience
Seventeen years Nortel PBX Programming experience
Five years Nortel DMS and SL-100 Programming experience
Two years Cisco Call Manager experience
Two years Unity administration experience
Seven years Change Management
Seventeen years turn up and test T1 and Frame Relay
Network + Certification
Nortel DMS Certification
Nortel Meridian Certification
Seven years Cisco Wireless experience
Seven years Cisco Wireless Implementation
Three years Avaya PBX Experience
High-level expertise in T-1 PRI applications and networking
Seventeen years ADTRAN CSU/DSU Installation and Configuration
Two years AT&T Call Route It experience
Three years Polycom Video and conferencing experience
Three years Siemens PBX and voice mail administration experience
Five years AutoCAD Design experience for mechanical and piping
Understanding of priorities and impact to business
Ability to manage multiple projects under strict deadlines with the goal of
providing cost effective and quality service.

Experience:

Bartunek, Charlotte, NC
Contract Service Consultant 03/07 to 11/08

On assignment to provide programming assistance for all of Bank of America  's
corporate phone systems (Nortel SL-100 and Meridian) which included adds, moves
and changes and VOIP conversions.
I was part of a project team that was instrumental in the conversion of 44,000
digital phone ports to Cisco Call Manager within the specified timeframe and
assisted with the implementation of Unity, which involved moving several voice
mailboxes from Meridian Mail.
Follow up on service quality issues and concerns.

A. Teichert & Son, Sacramento, CA
Project Engineer 04/05 to 02/07

Negotiate purchase of components and outside services, schedule multiple
contractors, oversee work and insure safety compliance, insure facilities are in
environmental compliance, are cost effective, and are completed within specific
timeframes. This includes permitting and testing of facilities and proper
storage, handling and disposal of hazardous materials.
Provide engineering solutions related to fuel station equipment and design that
are cost-effective and environmentally compliant.
Design equipment wash rack, aboveground tank (AGT) and underground storage tank
(UST) fuel facilities.
Maintain fuel and lube facilities to provide uninterrupted service.

A. Teichert & Son, Sacramento, CA
Telecommunications Analyst 07/01 to 04/05

Review detailed billing information with local and long distance carriers and
verified accurate charges based on contractual agreements. Review and improvement
of expense policies and procedures related to telecom, with the telecom team.
Administration and support of corporate Polycom video equipment, Maintenance of
GPS tracking equipment for Teichert Ready Mix fleet, Negotiation of equipment
maintenance contracts with maintenance providers
Project Manage, Plan, Design, and Coordinate voice services for all company
locations.
Administrative maintenance and support of nine corporate Nortel PBX systems,
which included one Nortel option 61, six option 11C  's, two Norstar Key Systems,
and one networked Octel Voice Mail System, Install, test and maintain of Centrex,
POTS, PRI T1, Frame Relay, ATM, DSL and Wireless services utilizing Cisco
wireless equipment. 

Valley Media Inc, Woodland, CA
Senior Telecommunications Specialist 06/98 to 07/01

Administration and support for all corporate Nortel and Siemens PBX equipment
which included the Companion wireless phone system, Meridian Voice Mail and
Siemens Voice Mail.
Installation and support for WAN services. This included installation of Frame
Relay, ATM, T1 and DSL services 
Reviewed detailed billing information with local and long distance carriers and
verified accurate charges based on contractual agreements. 
Maintenance and software support of Business View Composer ACD platform,
Telemate and TelSoft Call Accounting software, and Polycom Video Conferencing.

Delta Dental Plan, Sacramento, CA
Contractor Telecommunications Analyst 06/97 to 06/98

Accepted this one-year contract position to manage the telecom piece of a large
corporate move from the Sacramento location to a new facility in Rancho Cordova
California. Create and distribute agent reports to call center managers and
provide options for better call center results. 
Review detailed billing information with local and long distance carriers and
verified accurate charges based on contractual agreements. Assisted with
improvements to cost savings.
Act as Vendor Liaison for Bell, AT&T, and Verizon insuring accuracy on work
performed on all maintenance and installations.
Administered AT&T Call Route IT for ACD groups between Sacramento and San
Francisco call centers
Perform maintenance, adds, moves, and changes on corporate Nortel Meridian
Option 81C, Meridian Max, and Meridian Mail system.

Foundation Health, Rancho Cordova, CA
Telecommunications Technician 09/94 to 06/97

Responsible for the programming of Meridian phones corporate wide with a team of
four programmers.
Responsible for developing reports from Meridian Max for call center Managers,
at more than 12 call center locations with over 600 ACD agents throughout the
Sacramento area
Provided training for users on voice systems.
Voice mail support for management and administrative staff 
Desktop PC hardware and software installation

Education:
June 1991 to January of 1993 
Heald College Sacramento, CA. 

Associates of Applied Science Degree in Electronics Technology

June of 2008 to Present
TechSkills Charlotte, NC

Network + Certification completed August 2008
CCNA Certification in progress

Software Skills:

Microsoft Project 
Microsoft Visio 
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Power Point
AutoCAD