Patty Dunn e mail: 
2988 Canter Lane Cell:  [Send email to request phone number] 17-7204
Winston-Salem, NC 27127 Home:  [Send email to request phone number] 65-8187

SUMMARY

Service-oriented self motivated individual awarded the highest employee rating
in previous position. Customer service, manufacturing, meeting planning,
executive services and quality assurance experience. Strong ability to identify
process improvement needs. Excellent administrative, computer efficiency,
communication and leadership skills with a strong focus on customer service and
client satisfaction.

PROFESSIONAL EXPERIENCE 1976- July 2009
R. J. Reynolds Tobacco Company, Winston-Salem, NC

Quality Assurance Department: Technician III

Member of a Quality team covering two large cigarette manufacturing facilities.
Performed audits, sampling and assessment of product. Analyzed product quality
and recorded results in a large data management system. Ensured all results were
communicated effectively.

ACCOMPLISHMENTS

 * Achieved the highest employee performance rating attained by only 28% of the
workforce.

 * Trained and mentored co-workers enhancing computer competence, productivity
and communication skills, while boosting employee morale.

 * Advised and trained manufacturing managers as directed by overseas client.

 * Served on committee to merge two complex quality inspection systems resulting
in accurate reporting of product defects, foreign and domestic, greatly improving
customer satisfaction.

 * Implemented and completed an extensive project to update Quality Visual
Inspection Defect System increasing accuracy and maintaining client
satisfaction.

 * Completed large team project defining quality parameters for deviation
reporting.

 * Demonstrated expertise with company data management systems.

 * Served on safety committee responsible for monthly audits of four
manufacturing facilities ensuring adherence to OSHA, HAZMAT, EPA and company
policies.

Executive Services Department: Conference Coordinator / Administrative
Assistant

Scheduled/coordinated meetings and events in the Corporate Conference Center,
 LJV Coliseum Executive Suite and offsite properties. Coordinated executive
transportation and supervised contract food staff.

ACCOMPLISHMENTS

 * Eliminated unnecessary paperwork in the conference center resulting in a
documented cost savings of 156 worker hours per year.

 * Streamlined and computerized a corporate conference center schedule
decreasing worker hours by 40 %.

PATTY DUNN

Executive Services Department Accomplishments (continued) 

 * Instituted detailed inventory process of support materials for the RJR
Conference Center, resulting in significant rental expense reduction.

 * Identified redundancy of telephone usage. Reduced conference center telephone
expense by 42%, with no reduction in service.

 * Implemented new reporting procedures for company chauffeurs eliminating eight
worker hours per month of administrative work.

Facilities Services Department: Facilities Administrative Assistant

Received, scheduled and coordinated client service requests for tenants of a
multi-facility corporation. Assisted facility engineers with large on-going
projects.

ACCOMPLISHMENTS

 * Initiated the programming and installation of a state-of-the-art tracking and
analysis system for the Facilities Department which tracked company departmental
rental charges for two large corporate buildings. This resulted in a three day a
month savings in worker hours.

 * Designed a consolidated corporate art inventory report which cut worker hours
by 66%.

 * Organized and wrote the first corporate-wide procedure manual for the RJR
Facilities Services Department improving turn around time for client requests.

Sealand Service (RJR Subsidiary): Accounts Payable Administrative Assistant

Processed client cargo claims for Sealand world-wide. This involved daily
auditing and balancing of claims before and after input into a large data base
system.

 * Designed and wrote a detailed training manual for the processing of cargo
claims later used to train new recruits.

Forsyth Memorial Hospital, Winston Salem, NC Data Control Assistant 1975-1976
Audited/balanced reports generated from emergency room patient information.

EDUCATION

University of North Carolina, Greensboro, NC
Bachelor of Arts Degree English

 N. C. State University - Methods for Improvement of Office Operations Seminar
Golden Gate University, Dallas, TX - Applied Business Telecommunications
Seminar

A complete list of classes/training while working at RJR available.

COMPUTER SKILLS
Microsoft Office, Outlook, Microsoft Word, Excel, PowerPoint
Easily Adapt to all types of computer systems and software.

Community Involvement - NC Equine Rescue League Volunteer