MICHAEL C. ALLISON, JR.

PO Box 1192	 [Send email to request phone number] 06.1873
Mars Hill, NC  28754	e3awacs@bellsouth.net

OBJECTIVE

•	Join a winning team that prides itself on IT and Network Administration
excellence.	•	

EDUCATION & TRAINING
AAS, Mechanical Engineering Technology, A-B Technical College, Asheville, NC  
August 2002

Senior Airman (E-4), Aircraft Structural Maintenance Specialist, Community
College of the Air Force, US Air Force

CompTIA A+ Certified (November 2003)

BIT, Network Administration, American InterContinental University, Hoffman
Estates, IL   June 2007


TECHNICAL EXPERTISE
•	WINDOWS 95/98/2000/NT/XP	•	Training	•	Hardware repairs / updates
•	MS Office 1997-2003	•	Web Page Authoring	•	MAC OS 7/8/9/X
•	Operating Systems installs & upgrades	•	Peripheral device support	•	Software
instruction, installation, upgrade
•	Server backup	•	Installing drivers to Windows Server 2000, 2003	•	Network
configuration and troubleshoot Office Machines


PROFESSIONAL EXPERIENCE
Lanier Worldwide, Inc, Asheville, NC  Now: Ricoh Business Solutions	6/2005
–Present
Technology Support Specialist	

•	Install, setup and maintain Business Office Machines including Copiers,
Printers, Scanners, and Fax machines.
•	Install, setup and maintain Business Office Machines with networking
configurations.
•	Install and configure network scanning and printing for network computers and
servers.
•	Chosen one of a twelve member team, across the nation with Parent Company
Ricoh, to update and replace laptop/desktop computers for the sales and service
organizations completing over 3500 upgrades and replacements in 7 weeks.
•	(SIC) Short Interval Calls Award for February 2006 by having the lowest
percentage in the Asheville/Greenville District. 


Asheville Staffing, Hendersonville, NC	3/2005 –6/2005
Finishing Department for Shorewood Packaging	

•	Feed finished packaging materials into box folding machines to meet
productivity levels.
•	Sort finished product for quality in appearance and structural integrity.
•	Designed new production data sheet for Finishing Department.







MICHAEL C. ALLISON, JR.

PO Box 1192	 [Send email to request phone number] 29.5393
Mars Hill, NC  28754	e3awacs@bellsouth.net



Buncombe County Schools, Arden, NC	9/2002 –3/2005
Computer Technology Associate	

•	Successfully maintained and troubleshot approximately 250 computers in middle
school setting on a daily basis with virtually little-to-no downtime, resulting
in an increase of productivity and improved operations.
•	Utilized Web authoring tools to create Web pages for layout and production of
school’s website.
•	Recommended and participated in development, testing, implementation, and
support of all enhancements to the systems, services and technologies used within
school.
•	Effectively accounted for all client upgrades, software installations and
ensured that all users were running current versions of all software.
•	Planned and implemented coaching techniques for students who needed to prepare
to take the state’s computer competency test.

Communications Cabling and Technology, Fairfax, VA	2003 & 2004
Independent Contractor	

•	Meticulously removed and replaced credit card pin pads and holders through
installation processes and successfully completed testing requirements.
•	Traveled to various locations in NC, SC, TN and GA to install and maintain
check verification equipment. 
•	Labeled server and connecting wiring harnesses to power supplies and other
networking equipment.


ClientLogic, Asheville, NC	1/2002 – 9/2002
Technical Support Specialist	

•	Provided exceptional client support for Bell South Internet Services via
telecommunications.
•	Monitored a multitude of customer calls through various internal and external
platforms, instituting timely and efficient communication to resolve problems as
quickly as possible.
•	Provided BellSouth Fast Access Sales and Information to new and prospective
customers.

Pinnacle Staffing, Inc., Fletcher, NC	6/2001 – 10/2001
Machine Technician / Operator for Arvin Meritor	

•	Exceeded client expectations by completing set-up, modification and operation
of high speed manufacturing equipment on a day-to-day basis
•	Insured production rates and quality measurements were meet and exceeded for
machine operation and set-up.

MILITARY EXPERIENCE
United States Air Force (various locations)	5/1991 – 2/1997
Aircraft Structural Maintenance Specialist	

•	Inspected, analyzed and repaired various aircraft structures.  Held SECRET
security clearance.
•	Developed budget for structural maintenance / supply area to support inventory
and expense allocations.
•	Inspected, analyzed and repaired various aircraft support ground equipment
(AGE) for corrosion prevention
•	Created and applied decals and crew names to Aircraft.