DANIEL L. CHITIEA
170 Santolina Ln., Waynesville, NC 28785 ~ 843.329.9002 ~ [Send email using form
at bottom] ~ I WILL RELOCATE MYSELF IF NECESSARY
INFORMATION TECHNOLOGY & BUSINESS MANAGEMENT
Systems Design, Analysis / Business Administration
▪Talented, enthusiastic professional supported by educational achievement
and hands-on technical experience in high-volume customer-centered environment.
▪Possess strong troubleshooting and analytical skills necessary to
develop/deliver process improvements and seamless operations.
▪Respected for ability to remain focused during challenging assignments
and commitment to achieving corporate and technology objectives.
▪Proven ability to clearly understand problems before defining and
implementing positive solutions
▪Strong design skills and object oriented development methodologies.
▪Respected for strong work ethic, dedication and ability to grasp/manage
new tasks.
EDUCATION
B.S./B.A. – Management Information Systems, 2005
University of North Carolina at Charlotte
US Navy Operations Specialist Technical Schools - 4 months (40 class hours per
week).
SECURITY CLEARANCE: Secret (9/2008-present)
TECHNOLOGY
Programming: Visual Basic (VB).Net, C++, C#, SQL (Structured Query Language),
Crystal Reports, Visual Basic (VB) 6.0
Database: Oracle 9i – database administration, programming, and analysis. PL/SQL
programming
Other: WebLogic Server 7.0 for building and running enterprise applications and
service. Java EE standards based. Control-M
Office Software: Microsoft Office Suite, Siebel, CS Pro, SQL Enterprise Manager,
Microsoft Visio, MS-Visual Source Safe, IIS
Operating Systems: Windows XP Pro, Windows 2000
EXPERIENCE
STG International, Inc. (http://www.stginternational.com) – Charleston, SC
(9.2008 – 9.2009)
SENIOR OPERATIONS ANALYST – U. S. STATE DEPARTMENT FINANCIAL SYSTEMS OPERATIONS
TEAM
STG provides extensive IT contract services across industry and government
sectors, worldwide. The complex financial systems for the U.S. Department of
State include all departmental operating budgets and payroll services for all
global departments and locations.
The Operations Team is responsible 24/7 for creating, managing, and maintaining
all aspects of job flow, control and execution utilizing extensive server-based
automated DOS scripts, batch job streams, and Oracle SQL queries for database
management and controls. . The server farms are part of an extensive
international Washington, D.C. centric network. All procedures and processes are
ISO/9000 compliant and audited.
Specific responsibilities included the following:
▪Monitored all job streams and command files to ensure error-free
operation. Errors and problem resolution was required in near real time to meet
overnight processing scheduling requirements.
▪Provided new scripts, SQL/database queries/change control modifications,
and enhancements per customer requests. This required extensive testing in the
development environment before migration to the production systems.
▪Development included highly complex DOS scripts and SQL query usage.
▪Carried out new customer program/job requests to generate new/additional
information reports or to update Oracle database tables.
▪Provided frequent coordination with international locations (primarily
Bangkok) to ensure proper job stream execution and coordination.
▪Provided on-call, off-hours/weekend/remote support on a six week
rotation. Support access via web-based Federal websites.
AVX Corporation, a Division of Kyocera (http://www.avx.com) – Myrtle Beach, SC
(9.2007 – 9.2008)
PROGRAMMER/ANALYST FOR MANUFACTURING PLANT FLOOR INTEGRATION SYSTEMS
AVX is a global corporation providing active and passive electronic components
to major manufacturing companies worldwide. Systems include multi-level
integrated systems from corporate mainframe to mid-level LAN-based distributed
systems to machine process control systems and computers. All part of a
multi-country highly distributed information system.
Within an Oracle 9 database and .Net programming environment, worked closely and
provided Joint Application Development services with engineering and plant
operations staff to design, program, implement and support systems in direct,
real-time production operations. Developed middleware to integrate systems with
the corporate mainframe.
Process operations included multiple metal plating (gold, nickel) lines, quality
control, product assembly machines; included work/shop order information
management and real-time reporting. Systems included direct interface/integration
with production machine process control computers.
Provided daily (7-day) support of systems and automated job streams for local
and foreign (Malaysia/El Salvador) operations. Included job stream
change/modify/support to maintain database synchronization at all company
locations.
National Diagnostic Incorporated – Charlotte, NC (11.2006 to 9.2007)
PROGRAMMER/ANALYST PROVIDING SUPPORT SERVICES FOR MISSION-CRITICAL APPLICATIONS
National Diagnostic Incorporated is a leading provider of employee screening
services for all industry sectors. NDI information systems are responsible for
properly managing and communicating laboratory test results for customers via
browser-based applications and using SQL databases. Testing results are
confidentiality and accuracy are absolutely essential. Responsibilities and
contributions include:
▪Provide systems analysis and research for problem resolution of
incomplete laboratory test results and information.
▪Utilize SQL/2000 and SQL Enterprise Manager for problem investigation and
determination.
▪Evaluate, test, and analyze system program coding (on the development
systems) in Visual Basic 6.0 as part of problem resolution.
▪Monitored imported information to make sure it met data base
requirements.
▪Used SQL/2000 to search for data that did not meet daily business
requirements. This was done using standard queries or nested queries to find and
fix any issues.
▪Some issues required using SQL Stored Procedures in the programming
language to make sure that the problem would not occur in the future.
▪Continually updated the data base to make sure it met daily requirements,
which made it easier to pull relevant information that senior managers required.
▪Updated senior managers on any changes that may be needed to the data
base and/or any problems that may happen in the future.
▪Work with client laboratories and NDI management to develop and modify
programming code and/or database procedures to accommodate lab testing or
information process changes.
▪Communicate frequently, promptly, and clearly with upper management
regarding system modifications, testing, and implementation status.
▪Communicate frequently with system users to make prompt changes in code
to meet constant changes in the business environment.
Independent Consultant – Charlotte, NC (5.2004 to 9.2007)
PROVIDING VARIOUS BUSINESS AND TECHNOLOGY SOLUTIONS TO CUSTOMERS.
▪Designed and implemented a program using Microsoft VB.Net language and
Access database which greatly assisted the professor’s productivity in grading
large quantities of examination scores (this program imports information from the
Access database).
▪Created a website to help students arrange online group meetings, to buy
and sell goods, and to communicate with a disk jockey (community portal).
Created complete application documentation and a users’ guide for the
administration and support of the system.
▪Designed a program using VB.Net to help university students organize
their class schedules by retrieving class information from an Access database.
▪Created testing and performance summary reports clearly communicating to
management and clients all testing results.
▪Prioritized defect resolution using an understanding of the business
requirements and the needs of the customer.
▪Mentored other analysts in the methodology and the software development
life cycle.
▪Programs developed consisted of multiple stages of the system life cycle,
reports for Administration to help maintain the system (including schematics),
and documentation for a user interface guide.
The Vanguard Group – Charlotte, NC (8.2005 to 5.2006)
ACCOUNT PROCESSOR / CUSTOMER SERVICE REPRESENTATIVE
▪Supervised processors (financial account systems) to maintain high
standards of service quality and customer satisfaction. Accountable for
maintaining 401K plans and individual financial plans.
▪Gained knowledge in numerous financial operations and application
software packages while providing direct customer service and communications.
▪Generated a 3% increase in productivity by advising the Information
Technology Department of an option that could be added to the processing
software.
Metro Tech Systems – Monroe, NC (7.2003 to 9.2004)
CABLE TELEVISION/HIGH SPEED DATA DISPATCHER, Night-time contract position while
completing BS/BA degree
▪Charged with providing a high volume of technical troubleshooting for
Time Warner Communications. Worked closely with both customers and dispatchers in
problem resolution issues.
▪Performed technical assignments such as sending diagnostic signals to
installed components, and installations and recording readings from cable modems
to ensure proper installation and connection.
▪Contributed significantly to a reduced number of quality checks made by
technicians by suggesting and implementing standard operating procedures for
dispatchers.
UNITED STATES NAVY – Pearl Harbor, HI, Yokosuka, Japan (5.1995 to 5.1999)
OPERATIONS SPECIALIST FOR NEW AEGIS-CLASS GUIDED MISSLE DESTROYER
Maintained secret security clearance
Widely traveled: Persian Gulf, Dubai, India, Australia, Fiji, Japan, China,
Hawaii
▪Served as Air Traffic Controller for helicopters and fixed wing
supersonic jet aircraft.
▪Maintained Combat Information Center (CIC) graphical displays of
strategic and tactical information.
▪Operated sophisticated surveillance and altitude radars (Aegis),
identification Friend or Foe (IFF) and associated equipment and systems.
▪Scope of responsibility was diverse and included managing digital
navigation plotters, radio systems, command/control, normal and sound-powered
telephone networks.
▪Supervised an eight-member team.
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