RESUME - PATRICK D. CHOW
1321 Greenside Drive  [Send email to request phone number] 55-9517 (h)
Raleigh, NC.27609  [Send email to request phone number] 74-4268 (c)

SUMMARY

Twenty-nine years work experience in the aircraft and biotech industries,
including twenty in technical writing/publications.

SPECIALIZED SKILLS

 * Windows NT, 2000, XP, Vista, Unix OS
 * Arbortext (Adept) Publisher (SGML)
 * MS Office (Word, Excel, Access, PowerPoint)
 * Quark Express
 * Visio
 * FrameMaker

 * Life CDM V 3.3 (ETPS)
 * Photoshop
 * Simplified English (AECMA)
 * Lotus Notes
 * Interleaf 5.1

NOVARTIS, Holly Springs, NC July 2009 - Sept 2009
Technical Writer
 * Created Standard Operating Procedures for the Quality Assurance Department.
EISAI PHARMA, RTP, NC Aug. 2008 - July 2009
Technical Writer
 * Created Standard Operating Procedures for new facility clinical vial filling
machines.
 * Designed new SOP templates for the facility based on user input.
WYETH BIOTECH, Sanford, NC 2003 - May 2008
Technical Writer
 * Wrote and revised batch records for the Prevnar pneumococcal bacteria
vaccine.
 * Coordinated with scientists and engineers to incorporate changes in Standard
Operating Procedures (SOPs) to meet FDA good manufacturing procedures (cGMP).
 * Helped design a user-friendly batch record format that reduced errors from
1200 to 100 defects/million.
 * Worked with technicians in the processing rooms to observe and improve
written manufacturing procedures.

MOUNTAIN AIR CARGO, Maiden, NC 2003
Technical Writer / Reliability Manager
 * Responsible for revising and improving the reliability program per FAA
standards
 * Revised maintenance inspection procedures (SOPs) and schedules according to
recommendations.

PACE AIRLINES, Winston-Salem, NC 2002
MIDWAY AIRLINES, Morrisville, NC 2000 - 2001
Technical Writer - Pilot Training Department
 * Created training and company operating manuals (SOPs).
 * Wrote application package for FAA approval of Trans-Atlantic flights.
 * Developed checklists and pictorial inspection manuals.

BOMBARDIER/CANADAIR INC., Dorval (Montreal), Quebec 1994 - 2000
Lead Aircraft Technical Writer-Regional Aircraft Division (BRAD) (1998 - March
2000)
 * Supervised systems technical writers for the new design aircraft.
 * Created and wrote designated chapters of the maintenance manual and SOPs.
 * Responsible for developing maintenance manual chapters of a new aircraft
(CRJ-700) from design drawings to flight certification.
PATRICK D. CHOW - Resume - PAGE TWO
Aircraft Technical Writer - Business Aircraft Division (BBAD) (1994 - 1998)
 * Created and wrote designated chapters of the maintenance manuals and SOPs.
 * Participated as the technical publications systems representative for
unscheduled maintenance work groups.
 * Created and incorporated maintenance tasks for designated maintenance
significant items.
 * Assisted and helped train new technical writers.

AIR CANADA, Dorval (Montreal), Quebec 1979 - 1994
Aircraft Technical Writer (1989 - 1994)
 * Wrote, revised, and updated maintenance manuals, and SOPs, and illustrate
parts catalogues, incorporated engineering instructions, and created maintenance
task cards for passenger aircraft.
 * Produced and edited articles for the technical publications newsletter and
corresponded with manufacturers for technical information changes.

Certified Aircraft Technician (AME) (1986 - 1989)
 * Certified that maintenance performed on aircraft met airworthiness
standards.
 * Supervised mechanics and directed maintenance.
 * Performed engine run-up checks, evaluated defects and created maintenance
tasks.

Aircraft Technician (1979 - 1986)
 * Installed components, rigged, tested, and serviced systems for the
maintenance check programs.

VERDUN HIGH SCHOOL, Montreal, Quebec 1978 - 1979
Substitute Teacher
 * Taught English and Physical Education full time to high school students for
teachers on long term leave.

MILITARY

CANADIAN ARMED FORCES ARMY RESERVE 1973 - 1987
Platoon Commander, Montreal, Quebec
 * Served as a platoon officer in an infantry regiment.

Aircraft Technician, St. Hubert, Quebec
 * Performed and supervised maintenance on Armed Forces aircraft.
 * Served as an aircrewman and taught technical courses to recruits.

EDUCATION

Bachelor of Education, McGill University, Montreal, Quebec
General Management Certificate, McGill University, Montreal, Quebec

CERTIFICATIONS

Canadian Aircraft Maintenance Engineer (AME) License, (Equivalent to U.S. AMT
License)

MEMBERSHIP
Society for Technical Communication (STC)

LANGUAGES
English, French