CHRISTY SMITH
4161 Center Place Dr   *   Harrisburg, NC 28075   *      *   [Send email to request phone number] 63-9198

Office Management Professional with progressive experience managing Advanced
Administrative Support, Cash Flow Management, Customer Service and
internal/external Communications.
OFFICE MANAGEMENT   *    VENDOR  MANAGEMENT   *   INTERNAL PROCESS IMPROVEMENT

SUMMARY OF QUALIFICATIONS

 * Dynamic, results-driven professional with wide-ranging management experience,
specifically in cash flow management, customer service and marketing.
 * Track record for substantially reducing delinquencies and bad debt,
maximizing recovery through diplomatically working with debtors, improving
quality assurance and improving training and staff development.
 * Proven Administrative Leader that takes initiative, anticipates needs and
accomplishes tasks without supervision.
 * Skilled in training, development, and performance management of staff,
creating a team, building a group leadership environment while meeting operating
and financial goals.
 * Resourceful problem solver with demonstrated ability to conceptualize
solutions to difficult situations, and to employ practical, cost effective
strategies.
 * Extensive working knowledge of the federal regulations and policies including
in the Federal Family Education Loan Program.
 * Knowledge of Fair Debt Collection Practices Act (FDCPA) regulations.
 * Proficient in Microsoft Word, Excel, PowerPoint; LexisNexis; Lawson;
Skipease.com
CAREER SKILLS
OFFICE MANAGEMENT
 * Initiated growth strategies from inception of online bookstore, building from
zero revenue to thriving online retailer, utilizing a variety of creative and
aggressive methods to identify and acquire products for sale.
 * Conducted comprehensive research for pricing strategies and identified sell
through products, ensuring consistent revenue stream and profitability.
 * Infused extensive experience into existing business acumen by directing
operational start-up of internet-based bookstore, including vendor/inventory
management, customer service and communications, creation and implementation of
policies and procedures.
 * Ensured prompt service through computer maintenance, hardware and software
acquisitions.
 * Implemented YTD reports to facilitate more efficient tracking.
 * Consistently evaluated workflow procedures and made recommendations for
better efficiencies and processes, regularly implemented through the business.
CASH FLOW MANAGEMENT
 * Effectively managed third party vendor relationships and negotiation of
supplies and services achieving best possible prices and performance,
investigating and resolving ordering and delivery issues when necessary.
 * Responsible for managing up to 950+ student accounts, processing over $10K in
monthly invoices and auditing said invoices on weekly basis, ensuring they were
compliant with Guarantee Agency, Loan Servicing Agency, Lender and Art Institute
contracts.
 * Achieved zero % error rate in each monthly internal audit.
 * Developed and delivered extensive expenditure tracking reports to Student
Accountant Supervisor providing a clear understanding of up-to-date company
expenses.
 * Decreased unpaid rate from 75% to 33% in role as staff accountant,
coordinating and directing all collections, tracking and managing delinquencies,
renegotiating payment terms and all related reporting.
 * Promoted from auto dialer to hardcore collections representative, researching
individuals and vehicles through work with credit bureaus and skip tracing
services.
 * Coached new hires regarding skip tracing, LexisNexis, and overall utilization
of diplomatic approaches toward establishing rapport and negotiating payments to
reduce delinquencies.
ADMINISTRATIVE MANAGEMENT
 * Provided extensive advanced administrative support to whom? including
technical support, business correspondence, mail routing, coordination of travel
arrangements and calendars, expenses, purchasing, and projects.
 * Successfully maintained and updated customer information, contact lists, and
numerous internal databases providing immediate and up-to-date information for a
variety of organizations.
 * Served as liaison to all internal departments, streamlining all
communications, generating faster resolution of questions, complaints and
issues.
 * Successfully created innovative marketing materials for the five (5) majors
offered to support prospect packets enticing students to investigate the Art
Institute and its classes..

PROFESSIONAL EXPERIENCE

IMAGINATION ISLAND Charlotte, NC                January 2003 - present
CO-OWNER AND MANAGER	

ART INSTITUTE OF CHARLOTTE, Charlotte, NC       July 2003 - December 2006
FINANCIAL AID OFFICER                           June 2006 - December 2006
STAFF ACCOUNTANT                                March 2004 - June 2006
MAILROOM SUPERVISOR                             July 2003 - March 2004

AMERICREDIT FINANCIAL, Huntersville, NC	January 2001 - June 2003
COLLECTIONS REPRESENTATIVE	

SPEEDO AUTHENTIC WEAR, Charlotte, NC            May 1999 - January 2001
STORE MANAGER	

EDUCATION AND TRAINING

BACHELOR OF ARTS, BUSINESS ADMINISTRATION WITH BUSINESS MANAGEMENT        1999
CONCORD COLLEGE                                                          
Athens, WV
SELECTED CONTINUING EDUCATION
 * Free Application for Federal Student Aid (F.A.F.S.A.) Workshop, October 2006