Bill Baker---Charlotte, NC---[Send email using form at bottom]

Resume Summary

•	How can I help you with your business?
•	I work on telecommute projects from my home office
•	I work on an hourly pay rate, which is negotiable.
•	20+ years of business and technology background I’ve done many things which
allows me to lead or follow in any role your business needs for me to perform
which can include, project coordination, business analysis, systems analysis,
financial analysis and reporting, software testing, process improvement, liaison
between business and technology teams, project coordinator
•	Team player with a good attitude who is able to work well with all team
members
•	Strong in all MS Office applications, especially EXCEL 
•	Operations analysis of Accounts Receivables, Payables, Invoicing, Reporting
•	Data Warehousing, ETL/Extract Transform Load
•	10+ years banking technology, analyst, manager, and project coordinator
•	3+ years medical records, technology manager, working with physicians and
medical clinics
•	10+ years management experience staff sizes of 5-25 IT software developers
and business analysts
•	10+ years software development and testing
•	3+ years Inventory management, hardware and software purchasing
•	3+ years financial analysis/reporting in healthcare/medical records
•	Good thinker with excellent problem solving skills who knows how to make
things happen
•	USA Citizen, born and raised in Carolina
•	Very detail oriented
•	Excellent customer service and organizational skills
•	Communicate professionally with all levels
•	Independently apply good judgment, discretion and reasoning skills
•	Ability to function well in a team environment.
•	Ability to work independently and manage multiple tasks at once
•	Handle confidential matters with discretion

I am a seasoned professional, and I bring experience and the ability to
communicate information to all audience levels so understanding takes place.  I
also bring wisdom, maturity, and common sense.  These are qualities that only
come with experience.  I am comfortable leading projects through all phases of
the development lifecycle including scope, requirements, analysis, design, build,
test, train, deploy, and production support.  I can lead or I can follow
management direction.  I have the ability to plan, coordinate, and execute, along
with motivating a team to move forward together.  I’m seeking a job opportunity
where my experience and leadership background can be used to make a positive
difference for your business.  I am a team player and a self-starter, and I’m
comfortable in understanding and supporting business clients.  I am no longer a
hands-on technician, but early in my career I was a hands-on programmer for
several years and that knowledge allows me to know, understand, and communicate
with technology development teams along with being able to help all levels of
business clients understand the technology side.
I have been involved in project management, staff management, business analysis,
systems analysis, change management, process improvement, business requirements,
software testing, training, deployment, and systems support. Responsibilities
have included recruiting, hiring, performance management of staff, being the
liaison between business priorities and developing technology solutions to meet
business goals.  Projects typically have dealt with complex business 

and technology issues that impact many business units.

Independent Contractor---Jun 2009---Current
---JSM Enterprises, transcription medical records business
---Meet with medical providers to setup and train using transcription hardware
and software
---Nationwide recruiting and testing
---Financial analysis and reporting using Excel

JSM Enterprises---Jan 2006---May 2009---Technology Manager---Operations Analyst
---Managing hardware/software installations with a small technician team
---Training and working directly with Physicians to understand their medical
records requirements
---Recruiting, hiring, and managing staff performance

Bank of America---Oct 1993---Dec 2005---Senior Analyst, Project Coordinator
---Data Warehousing---Managed a small ETL/ECL Data Warehouse team
---Managed a desktop support help desk to support stock trading business
clients
---Working directly with business application users to determine process
improvements
---Technology Audit

Transamerica Life---Apr 1992---Oct 1993---Senior Analyst, Project Coordinator
---Managed a team of programmers who supported policy writing systems

Royal Insurance---Aug 1984---Apr 1992---Technology Manager, Project Coordinator
---Managed a staff of 25 for application development and production support
---Software Development Life Cycle, developing HO/AUTO policy writing/claims
system  

EDUCATIONAL BACKGROUND:
---BS Business Administration, Management, Limestone College, Gaffney, SC
---AS Business Administration, Finance, King’s College, Charlotte, NC