608 Harrell Rd
Burgaw, NC 28425	 [Send email to request phone number] 46-2331 (c) 
[Send email using form at bottom]

	
Patricia A. Poe
Objective:	To obtain a professional position in a company with room for
advancement, and opportunity for growth.
Experience:
	Oct 2007- Oct 2009         PRC
                                        Jacksonville, NC 
Inbound DTV Sales
•	Sales for Directv
•	Customer Service
•	Data Entry
•	Transferred calls to appropriate depts
Feb 2007-Oct 2007         NEW
                                        Sterling, VA 
Inbound Customer Care Consultant
•	Managed Direct TV customer accounts
•	Customer Service
•	Account management
•	Problem solving
•	Data Entry
•	Tracking and researched for merchandise that had not been delivered
•	Applied credit towards customer accounts for items that had not been
received.

Oct 2006-Jan 2007         PRC Inc.
                                        Jacksonville, NC
Inbound Customer Care Consultant for American Express
•	Managed American Express Membership Rewards customer accounts
•	Processed orders using Membership Rewards points
•	Customer Service
•	Account management
•	Problem solving
•	Data Entry
•	Tracking and researched for merchandise that had not been delivered
•	Applied credit towards customer accounts for items that had not been
received.








Sept 2003-Aug 2006	Sharon D. Gaylord DMD/Island Dental Care    Solomons, MD
Administrative Assistant/Office Mgr.
	Answers multi-line telephone system.
	Scheduling patients.
	Chart assembly.
	Billing.
	Maintains filing system.
	Insurance verification.
	Responsible for office supply ordering.
	Accounts Payable.
	Accounts Receivable.
	Bank Deposit.
	Bank reconciliation.
	Statements.
	Collections.
	Payroll.
	Filing.
	Performs other duties as required.
	July 2002-March 2003	The Center for Life Enrichment Hollywood, MD              
                                     
Administrative Assistant
	Responsible for but not limited to; Answering multi-line telephone
system.
	Greets visitors and directs them to the appropriate department.
	Handles all incoming mail and distribution.
	Completes client attendance records and submission of monthly reports.
	Maintains office products and schedules ordering.
	Typed letters, reports, admission forms and other necessary data as
required.
	Maintains the entire office filing system.
	Provides Xeroxing for staff personnel.
	Distributes newsletters, memos, etc.
	In the absence of the Bookkeeper; collects money, deliver bank
deposits, and issues purchase orders.
	Assist with maintenance of personnel files.
	Performs other duties as required.
	Dec. 2001-Feb. 2002	Evans Office Interiors	Lexington Park, MD
Office Manager/Bookkeeper
	Filing.
	Payroll.
	A/P.
	A/R.
	Bank reconciliation.
	Invoicing.
	Statements.
	Customer Service.
	Sales.
	Various other duties as required
	June 2000-Nov. 2001	Calvert Memorial Hospital	Prince Frederick, MD
Receptionist/Medical Assistant
	Registering patients, breaking down files, coding procedures.
	Discharging patients.
	Collecting co-pays.
	Insurance verification.
	Xeroxing insurance cards/medical records.
	Billing.
Education:	
2006-O’Brien Realty-Real Estate Class                                           
   2004-College of Southern MD-Dental Assisting                                  
  2000-College of Southern MD-Business Administration 
1987-Northern Virginia Community College-Clerical Skills
1987-G.E.D. Manassas, VA
Computer Skills:	Windows Operating System     MS Word    Excel        Meditech
PowerPoint      Access             Quicken      CBSI        Eaglesoft
Data Entry (11,160 kph)           Payroll        Coding     Quick Books Pro
References: 	Furnished upon request.

 
References:

Sharon D. Gaylord DMD PC
20 Creston Lane
PO Box 1625
Solomons, MD  20688
410-326-0800
Attn: Denise Gaylord

Susan Hopkins HR Mgr
PRC Jacksonville
1650 Gum Branch Rd
Jacksonville, NC 28540
 [Send email to request phone number] 89-4707