A. Joy Hamilton
201 Allison Drive
Knightdale, NC 27545
[Send email using form at bottom]
 [Send email to request phone number] 71-5003

Education
North Carolina State University, Raleigh, NC. BA in English, May 1995.
Career Related Experience
Portrait Photographer (business owner), (April. 2003 – present);
Own and operate a retail custom portrait photography studio.
Create marketing pieces, business literature, portrait and model release
agreements, etc.
Built and maintain business website, blog and other online marketing avenues.
Maintain accounting records.
Built relationship with several vendors (professional labs, printers, etc.)
A member of the Knightdale Chamber of commerce.. 
Sr. Technical Writing Team Lead, eMIS, Inc. Morrisville, NC  (Apr. 4, 2001 -
Jan. 31, 2002);
Coordinated documentation efforts of an international documentation team (US &
Germany).
Created/maintained document schedules and status reports.
Distributed workload.
Proposed new documentation release format and implemented.
Reorganized documentation structure and proposed/implemented new documentation
template features.
Initiated & organized efforts on a documentation department style guide.
Worked with development project managers to increase cooperation between writers
and development.
Wrote and maintained departmental processes and procedures.
Tutored writers on new writing software functionality.
Initiated localization/translation quote gathering.
Researched, wrote and edited user documentation for billing system product.
Technical Writer, Ericsson, Inc. Research Triangle Park, NC. (Mar. 1997 - Apr.
2001);
Wrote and edited user documentation (both in hard-copy and on-line formats) for
cellular phones, accessories and other communication products.
Created work schedules according to the delivery date of the product being
produced. The schedule outlined when my deliverables would be complete.
Worked closely with software developers and project management to acquire the
information necessary to complete the user manuals.
Interfaced with a multimedia vendor for creation of artwork for manuals.
Interfaced with translation vendor for translation of completed manuals into the
necessary languages.
Interfaced with a printing vendor for cost estimates and printing of manuals.
Tested software as it was being developed and provided software engineers with
test results as well GUI (Graphical User Interface) and functionality enhancement
suggestions.
Interfaced with Legal and Industrialization departments concerning copyright,
third party, and safety text issues.
Created intranet web site for global support department.
Technical Writer, Trio Information Systems, Inc. Raleigh, NC. (May 1995 - Nov.
1996);
Wrote, edited and updated user instructions for communications software.
Edited and manipulated graphics, screen shots, etc., placed with the
instructions.
Created and edited Quick Cards (form of on-line help) for several existing
products.
Assisted Marketing department with several projects.
Aided in overhaul of company web page.
Created white papers and marketing pages for existing products.
Assisted Sales department with several editorial and writing tasks.
Created a style guide to be used by the US Documentation Department.
Employment History
Intern, Oxford University Press, Cary, NC (Oct. 1994 - May 1995)
Assisted Assistant Editors with American National Biography project.
Layout Artist, Technician, NCSU, Raleigh, NC (Sept. 1993 - May 1994).
Skills in proofreading, copy-editing, and laying out finished pages onto
galley.
Skills
Good communication and team building skills.
Superior organizational and time management skills.
Experienced in copy-editing, proofreading, and layout skills.
Experienced in documentation and software usability practices.
Basic HTML coding skills.
Societies and Training
NAPP: National Association of Photoshop Professionals
STC: Society of Technical Communicators (Mar. 1997 - Apr. 2001)
Attended classes for using Adobe FrameMaker and Ventura publishing software.
Attended classes for using advanced features of Adobe Acrobat and Photoshop.
Attended classes at the Computer Training Unit at NCSU for Internet home page
creation.
7 Habits of Highly Effective People
Software
Operating Systems: DOS, UNIX, Windows 95, Windows NT, 2000, XP.
Word Processing: Microsoft Word, PageMaker, FrameMaker, Publisher
Graphics: Adobe Photoshop, Adobe Lightroom. PaintShop Pro, Microsoft Power
Point
Online Help tools: HTML editing programs such as Microsoft FrontPage, HTML
Editor Pro, Nvu, etc.
Other: Microsoft Project, Microsoft Outlook, FrontPage, and Excel, Adobe Acrobat
(creating and editing PDFs), SnagIt
References
Available upon request.