BRUCE FRANKLIN
349 Oak Street  Henderson, NC 27536  Phone:  [Send email to request phone number] 92-0715
 [Send email using form at bottom] 
Associate Director, Applications QA and Performance Services
Multi-skilled senior information technology professional.  Recent job
responsibilities have including building and managing an enterprise performance
testing and management practice. Extensive expertise in all aspects of database
administration including hands-on database design and administration, and
managing teams of database administrators.  Proven track record of project
management and coordination across the various disciplines of Information
Technology, with strong leadership and people skills.  Comprehensive background
in software engineering, including design, development, testing and
implementation in mainframe, open systems and client-server environments.
Expertise Highlights
Unix/Linux/Windows Application Performance Testing and Monitoring
DB2, Oracle, IMS and Datacom/DB Database Design, Performance Tuning and
Management 
Mainframe, Client-Server and Open Systems Project Management, Applications
Design/ Development/ Implementation and Production Support
Performance Testing Practice Development, Implementation and
Management.	Software Quality Assurance Process Implementation and Management
Application Test Scripting, Execution and Results Analysis  Reporting
Data Warehousing, Data Flow and Business Process Mapping
Disaster Recovery Planning and Testing
Technical Writing (Manuals/Systems and Validation Specifications)
Professional Experience
PPD, INC.– MORRISVILLE, NC	2000 to 2010
Associate Director, Applications Performance Services	2007 to 2010
Transitioned to the Enterprise Architecture Team and promoted to Associate
Director role to establish, build and implement Corporate Software QA and Load
and Performance testing practice.  Managed several large-scale performance
testing projects, coordinating testing efforts between applications development,
data center services, database, network and security administration functions.
Provided technical leadership and input for setting long-range technical
direction for Load and Performance Testing and Production Application Monitoring.

Key Results:
Established Application Load and Performance and Quality Assurance testing
practice across corporate IT infrastructure consisting of 4 globally located data
centers.  Acquired, implemented and administered HP Quality Center, HP Quick Test
Professional and HP LoadRunner as the standard toolset for QA, Functional, and
Load and Performance Testing.
Led strategic effort to identify and select Shunra Software Virtual Enterprise
for incorporating network simulation as part of Load and Performance Testing
initiatives.
Identified, recruited and managed team of permanent and contract LoadRunner Test
Engineers. 
Developed and established guidelines and procedures for load and performance
testing engagements with the various IT application development and production
support teams.  
Conducted in-depth root cause analysis and review of test results, producing
supporting documentation.  Utilized test results to influence application design
enhancements and performance improvements. 
Manager, Database Administration	2000 to 2007
Managed all corporate Oracle database resources, supporting multiple instances
of Oracle RDBMS across 4 major data centers.  Ensured that regulatory
requirements were met for implementations of all Oracle database instances. 
Participated in design and testing of disaster recovery procedures across the
enterprise.  
 
Key Results:
Managed a team of 9 Database Administrators who were globally located, coaching
and mentoring in all aspects of logical and physical database design.  Completed
major implementations of Oracle database instances for Lawson Financials, Oracle
Clinical, Oracle AERS and Oracle/Siebel eCinical.
Assumed administrative responsibility for, and implemented HP LoadRunner. 
Developed preliminary procedures for use of the product and managed initial
project workload for application performance testing.
Developed and established guidelines and procedures for Database Administration
and Database Security Management in a validated environment.
Provided design support for implementation of a data warehouse to consolidate
Siebel eClinical and Oracle Clinical data.  Phase 1 development of the warehouse
was accomplished through in-house development of PL/SQL scripts.  Phase 2 and
succeeding phases were developed utilizing the Oracle Business Intelligence
tools.
CORPORATE DATA SYSTEMS, INC., CARY, NC	1997 to 2000
Senior Systems Consultant
Completed contract assignment at US Postal Service, Raleigh Integrated Business
Systems Solutions Center. Raleigh, NC.  Responsibilities included working as
Senior Developer and Senior Database Administrator for an Oracle database and
Oracle Web Server-based repository for Year 2000 initiatives.
Key Results:
Lead Database Administrator on a team that designed, developed and implemented
USPS Records Information Management System, a client-server application utilizing
Oracle and DB2 databases. 
Completed Year 2000 objectives for US Postal Service Customer Information System
(CIS).
Designed, developed and implemented a web-based application for accessing
historical information related to postmasters and post offices. 
NORTH CAROLINA MUTUAL WHOLESALE DRUG COMPANY, DURHAM, NC	1996 to 1997
Information Technology Manager
Managed all computer systems development and support for the independent
wholesale drug company.  Duties included directing a team of five permanent
employees and five contractors. 
Key Results:
Conducted evaluation of Unix and Oracle based Warehouse Management system;
recommended replacement of existing file-server based application. 
Managed scheduling and completion of version upgrade for Lawson Financials
application.
COMPUTER INTELLIGENCE, RALEIGH, NC              	            1996
Sr Database Analyst
Completed short term contract to review, analyze and implement Oracle database
performance tuning enhancements for American Kennel Club. 
FRANKLIN SOFTWARE SOLUTIONS, HENDERSON, NC              	            1996
Sr Applications Consultant
Developed and implemented TANDEM Oracle 7 data consolidation application of
mainframe-based DATACOM/DB merchandizing databases for Merchandise Planning
System in support of implementation of MiTech Systems Planalyst application.
Contract assignment at Roses Stores, Inc., Henderson, NC
ATTI PROFESSIONAL SOFTWARE SERVICES, RALEIGH, NC                
            1996
Sr Database Administrator
Completed short term contract assignment as team member for design and
implementation of National Service Center / Call Center Management System Oracle
7 / VB client-server application for US Postal Service.  

NATIONAL TECHNOLOGY GROUP / CONTRACT DATA SERVICES, RALEIGH, NC      	          
 1992 to 1996
Database and Applications Consultant
Contract assignment at Glaxo Wellcome 
Key Results:
Completed design and implementation of Shop Floor Processing database for OS/2
Database Manager.
Designed and implemented Oracle 7 databases for Engineering Project Tracking,
Import/Export Tracking and Contracts/Suppliers in support of client-server
applications development initiatives.
Completed assignment as Project Manager for implementation of Marcam PRISM
Maintenance Management System in an AS/400 environment. 
INNOVATIVE ALLIANCE, ALTAMONTE SPRINGS, FL                	            1991 to
1992
Systems Engineer
Contract assignment at Burroughs Wellcome Company 
Completed design and implementation of DB2 Marketing Data Services database,
integrating marketing data from various external sources and internal DB2 and IMS
legacy systems databases.
TRANSFORM LOGIC / AGS COMPUTERS, CARY, NC                	            1990 to
1991
Lead Developer
Managed development of major version releases of COBOL Generator for IBM Cross
System Product (CSP)
Key Results:
Managed team of 6 C Developers, coordinated assignments, conducted design and
code reviews and developed code for field install of product.
Provided key interface with IBM CSP Quality Assurance Team.
ORBITRON INTERNATIONAL/SOFTWARE SERVICES OF NC, RALEIGH, NC                	    
       1989 to 1990
Database Specialist/Consultant
Contract assignment at Carolina Power and Light Company
Lead DBA - DB2 Implementation Project
Key Results:
Installed and configured DB2 subsystem in 3090 MVS environment.
Developed guidelines, standards and procedures for use of DB2 in corporate
infrastructure.
NORTHERN TELECOM, INC., RESEARCH TRIANGLE PARK, NC                	           
1981 to 1989
Manager, Database Administration               	            1985 to 1989
Key Results:
Installed and configured DB2 subsystem in 3090 MVS environment.
Implemented SQL/DS in 3090 and 4300 VM environments.
Developed guidelines, standards and procedures for utilizing DB2 and SQL/DS in
DMS Product Division.
Managed DATACOM/DB Corporate database environment.
Manager, Marketing Systems Development               
            1984 to 1985
Key Results:
Managed analysis, design and implementation of integrated Order Entry/Order
Scheduling and Sales Forecasting Systems.   Duties included managing a team
consisting of 2 Systems Analysts and 4 Developers.  Provided key interface to
business to define system requirements.

Senior Analyst / Senior Applications Programmer               	            1981
to 1984
Key Results:
Designed, developed and implemented Contract Ledger System.
Designed, developed and implemented Installation Workload Planning System.
Converted Fixed Assets System from batch to online processing.
VARIOUS PROGRAMMING ASSIGNMENTS                	            1974 to 1981
Education
RALEIGH SCHOOL OF DATA PROCESSING, RALEIGH, NC
Diploma in Computer Systems Design and Programming

Additional coursework and training completed for fulfillment of job
responsibilities and to stay abreast of advancements in technology.
Technology Summary
Software and Databases:	HP LoadRunner, Shunra Virtual Enterprise, HP Quick Test
Pro, HP Quality Center, Oracle RDBMS, Oracle Enterprise Manager, , Quest
Spotlight, Quest Shareplex, DB2, IMS, DATACOM/DB, 
Operating Systems and Subsystems:	HP-UX, RedHat Linux, VMS, OS/2, OS/MVS, TSO,
CICS, Windows
Languages and Tools:	LoadRunner Scripting, C, C++, Java, VB, VBScript,
JavaScript, TOAD, SQL, PL/SQL, Assembler, COBOL, HTML, PHP, ASP, Allaire
ColdFusion, Netobjects Fusion, Microsoft FrontPage, Microsoft Office, Microsoft
Project, Microsoft Visio


References Available Upon Request