GENAÉ E. BALDWIN

6717 Pattonsburg Dr.      Charlotte, N.C. 28213      (704)
307-0056      [Send email using form at bottom] 


OBJECTIVE

Customer Services Specialist or related position within Alpine Access


QUALIFICATION SUMMARY

	Strong written and oral communication skills
	Ability to identify and quickly resolve issues
	More than five years of experience interacting with diverse audiences;
from service customers to directors
	Passionate, enthusiastic, and perceptive personality

PROFESSIONAL EXPERIENCE

2006 – Present	Infrastructure/E-Business Systems Analyst
	Wachovia, A Wells Fargo Co., Charlotte, N.C.
 Implement critical software changes to application and infrastructure
in Production environment
 Design and interpret technical documentation and diagrams
	 Demonstrate effective, concise written and verbal communication with
end users, external clients, senior management and other business partners
	 Partner with various lines of business to gather business requirements
and implement technical solution(s) to address business need
	 Resolve user technical issues in complex, fast paced environment
	 Attain and onboard new services clients
	 Serve as a liaison between internal team and external vendors


2003 – 2006	Developer and Services Manager
	Wachovia Securities, Charlotte, N.C. 
 Act as a Services Manager for CIBT Managed Services Catalog 
  initiative
	 Designed and developed services catalog portal
	 Served as a Project Manger on portal initiative
	 Developed applications utilizing C#.NET
	 Gained experience at JSP/Java Development

2002 – 2003	IT Associate for Corporate and Investment Banking Technology
	Wachovia Securities, Charlotte, N.C. 
 Provided first line of technical support for AWM Deployment   
   initiative which is a tool now utilized by over 370 employees
	 Performed QA testing on foreign exchange applications for 
                                    Wachovia/First Union merger within the
Georgia region
	 Gained experience at writing Perl scripts to perform and test 
                                    server synchronization
	 Designed various programs which performed database 
                                    manipulation using Perl, ASP, BASH, Visual
Basic, and MS SQL
	
2001 (Internship)	Summer Intern for the FICC NT Systems Administrations Group
	Goldman, Sachs & Co. New York, N.Y. 
 Designed intranet site and custom built web server using IIS 4
	 Wrote scripts to identify and resolve corrupted user profiles
	 Setup network to be used in Brazil using OS/2

2000 (Internship)	Summer Intern for the FICC Municipal Finance Systems
Administrations Group
	Goldman, Sachs & Co. New York, N.Y. 
 Served as second level technical support
	 Resolved user technical issues
	 Created and configured user ids
 Created and duplicated hard drive images to custom build laptops
(required knowledge of GHOST software)

1999 (Internship)	Summer Intern for the International Networking Management
Center
	MCI WorldCom Cary, N.C. 
 Served as Visual Basic Programmer

TECHNICAL SKILLS
 
	C++, C#.NET, ASP.NET, Java, Visual Basic, MS SQL, Perl, BASH
	UNIX System, Windows 7, NT, XP
	Microsoft: Office, Project, SQL Server, Visio
	Autosys, jil files

 EDUCATION
 
BS, Computer Science, North Carolina Agricultural and Technical State
University, Greensboro, N.C. 2002