Qualifications:  
 
Excellent communication skills; problem solving ability; work well under
pressure; detail oriented. 
 
Ability to work at a fast pace while maintaining accuracy. 
 
Proficient in all Microsoft Operating Systems and Microsoft Office. 

Experience with Linux. 

Excellent hardware and software troubleshooting skills.
 
Class room experience in Java, C++, Visual Basic .Net, Access and Assembly
Language. 
 
Education:  
 
B.S. - Dickinson State University - 2009 
  Computer Science, Mathematics 
 
A.S. - Bismarck State College - 2006 
  Computer Science 
 
H.S. - Bismarck High School - 2003 
 
Employment History:  
 
Sykes Enterprises, Incorporated May 2004 - Present 
Bismarck, North Dakota  
 
- Provided technical support for security software to a diverse group of
individuals. 
- Offered support using multiple forms of communication in a welcoming and
polite manner. 
 
Assist 2 Sell August 2003 - January 2005 
Bismarck, North Dakota  
 
- Maintained computers in office. 
- Processed documents and filed in an organized manner. 
 
Sykes Enterprises, Incorporated October 2002 - August 2003 
Bismarck, North Dakota 
 
- Provided technical support for the hardware and software of PC-based computer.