ACCOUNT MANAGER
 Goal-oriented account manager with more than 14 years of experience and a
proven track record of managing and growing existing accounts and identifying new
business opportunities. A born organizer who thrives on multitasking. A team
player with strong relationship building and problem-solving skills.
SKILLS SUMMARY
 Solid background in proactively finding new ways to build clients’ business and
grow accounts by selling, promoting and creating client incentives to adopt new
products and services.
Sales and Customer Service
? Skilled in gaining a thorough understanding of assigned client's business
objectives, budgets, and decision-making criteria, and managing the process of
designing and presenting solutions to address client’s needs/objectives so to
achieve revenue targets/goals.
? Routinely deliver unparallel support, focusing on exceeding the customer’s
expectations and driving customer retention and loyalty.
Project Management
? Monitor all project timetables and keep all client projects moving toward
completion.
Operations Management
? Excellent organizational skills with the ability to meet deadlines and work
under pressure. 
? Follow-up on and expedite orders and deliveries when necessary.
Computer Skills
Proficient in Microsoft Word, Excel, Outlook & Internet Research
EXPERIENCE
 MetroGroup Corporation, Lincoln, NE 4/06-Present
 Account Executive
Recent Accomplishments: Successfully grew a single account from $140K to $600K
per year by consistently exceeding clients’ expectations in both quality and
value.
• Continuously identify, track and develop lead cultivation action plans and
activities by collecting key prospect information via the Internet. 
• Determine customer requirements and expectations in order to recommend
specific products and solutions.
• Proactively recommend items needed by the customer to increase customer
satisfaction and improve transaction profitability.
• Develop proposals for services and budget estimates.
• Present price, credit and terms in accordance with standard procedures.
• Liaise extensively with internal clients and translated client requirements
into highly specified project briefs.
 Quebecor World, Lincoln, NE 3/00-4/06
 Account Manager
Recent Accomplishments: Successfully managed Fortune 500 accounts such as The
Sharper Image, Reader’s Digest, Rodale Press (Prevention Magazine), and FHM
Magazine.
• Served as primary point of contact for client and primary support liaison for
publishers, catalogers, and the plant.
• Delivered highly detailed client work instructions to the plant for production
ensuring quality documents and customer satisfaction. 
 Experian, Lincoln, NE 5/99-3/00
 Account Executive – National Sales Center
• Assessed client's needs and customized a demographic solution based on those
needs. 
• Created custom quotations based on the client’s selection.
• Followed-up with client to track success or failure and made strategic and
adjustments as necessary.
 Quebecor (American Signature), Lincoln, NE 11/93-8/00
 Account Manager
• Successfully managed the accounts of both Prevention Magazine and Reader’s
Digest.
• Instrumental in recapturing The Sharper Image account previously lost to
competitors.
• Hand-selected to assist at the plant in Memphis during a very difficult
period.
EDUCATION
 Bachelor of Arts, General Education
College of Saint Mary, Lincoln, NE
Journalism Studies
University of Nebraska, Lincoln, NE
General Studies
Kansas State University, Manhattan, KS