Cheryl L. Nickerson
307 S. 9th St.
Norfolk, NE. 68701
[Send email to request phone number] 90-2144
[Send email using form at bottom]
Objective:
My career objective is to demonstrate excellent customer service in accordance
with company policy and providing ongoing daily goals for the company, myself,
and my peers; as well as handling the daily needs of prospective and existing
clients. To keep learning and challenging myself, and instilling confidence of my
capabilities through the eyes of my employers, clients, and the company where I
am employed.
Qualifications:
My career experiences have included (15) years in catering, restaurant and hotel
management, employed by Sheraton Hotels in Cape Cod, Massachusetts for the
Flatley Company as a Banquet Manager; (3) years in the banking industry, and a
period of time as an insurance producer, property manager, and photographer.
Having worked in an office setting, I possess great analytical skills and problem
solving; am extremely customer service oriented; can work productively without
supervision; am familiar with Microsoft Office and Microsoft Excel and other
programs; I am able to multi-task and prioritize. In general love to work with
the public, the busier and more productive, the happier I am!
Business Experience:
Tony’s Steakhouse Stanton, NE.
Bartender/Server
12/08-present (part-time)
Provide excellent service to the patrons of this 30-plus year busy
establishment. Make drinks, serve food, handle cash, supervise the night-to-night
operations of the younger employees, and perform nightly ongoing and nightly
required sidework.
Riverfront Pub 44 Daytona, Florida
Bartender/Server
02/09-03/09
Worked for (2) weeks during Bike Week ’09 in Daytona, Florida, as a bartender
and server during the latter part of February thru the second week of March.
Pepsi Cola Bottling Co, Inc.
Administrative Assistant
12/08-02-09
Hired as temporary full-time for a gal on maternity leave. Duties consisted of
answering multi-line phones; gathering internet data to be compiled into Excel
programs; handling customer inquiries; working cohesively with the Sales and
Service Departments; typing up letters and memos for General Mgr.; processing
payroll; handling monies and transactions for bank deposits; faxing documents and
sending out daily and weekly UPS packages to Headquarters.
Northeast Nebraska Juvenile Services, Madison, NE.
Line Staff
12/07-05/08
Work in a juvenile detention facility monitoring adolescent male and females.
Assist in pat searches, booking, and admitting individuals to their cells/rooms
once admitted. Evaluate and oversee their behavior, making record of incidences.
Receive ongoing TACT training.
PCA National, LLC Norfolk, NE.
Studio Associate
05/2007 to 08/2007
Trained as a studio photographer for Picture Me Portrait Studios, located in the
Norfolk Walmart Studio for seasonal help. Worked a digital camera photographing
primarily children, upselling portrait packages, maintaining the required company
dollar average daily/weekly. Received certifications, troubles-shooted camera
technicalities, made appointments, handled customer service end of the business
and daily cash transactions.
Riverfront Pub44 Daytona, FL.
Bartender/Trainer/Server
02/2007 to 04/2007
Hired on as a seasonal 6 wk employee to assist restaurant in its grand opening
during NASCAR and Bike Week 07, respectively. Trained new employees, maintained
an average of $1700 in sales daily, took food and drink orders, and handled cash
in this ongoing busy establishment daily.
M. Timm Development, Inc. Norfolk, NE.
Amberwood Apartments/Property Manager
07/2006 to 10/2006
I was held accountable for facilitating any issues presented by current and
prospective tenants; oversaw the cleaning crew, grounds help, and maintenance
manager of the daily tasks to maintain the upkeep of the property. I processed
the payroll, maintained property inventory, and ordered all supplies and tools. I
worked within an office setting where I administered the paperwork of move-ins
and move-outs; showed units, leased apartments, and handled the proper forms when
there were refunds due on tenant deposits or when monies were owed to the
company. Handled cash, made daily deposits, and payments.
Combined Insurance Co. Chicago, Illinois
Insurance Producer
01/2006 to 06/2006
Worked for this Fortune 200 Company servicing existing clients and selling
supplemental accident, health, and cancer insurance to prospective businesses and
individuals; covering most of Greater Nebraska. Much travel involved.
U. S. Bank Norfolk, NE.
Assistant Branch Manager
04/2004 to 12/2005
As part of the U.S. Bank Customer Service Initiative for the community markets,
this position worked with the branch manager to provide ongoing daily management
to the branch while delivering quality customer service and sales. This includes
all aspects of personnel management and compliance with policies and procedures.
This title required the use of discretion and independent judgment in performing
job duties.
U.S. Bank Norfolk, NE.
Personal Banker
02/2004 to 06/2004
I was highly involved with the customer from application/origination to the
final closing of a loan. Maintained daily, weekly, and quarterly; revenue goals.
Was involved in soliciting promotional financial products to current and
prospective customers through the use of warm and cold call telemarketing under
direct supervision of branch manager.
U.S. Bank Norfolk, NE.
Teller/Customer Service Representative
12/2002/to 02/2004
I demonstrated exceptional customer service processing consumer and business
account transactions and balancing a cash drawer of $12,500 daily. I followed
ongoing daily compliance and operation procedures and met quarterly teller
referral goals.
The Uptown Brewery & Restaurant, Stanton, NE.
Assistant Manager
10/2001 to 12/2002
Was extremely involved with the opening of this restaurant as it moved from its
location in Norfolk, Nebraska, to Stanton, Nebraska. Was involved in the hiring
of employees, setting up the bar and dining room areas correspondingly; training
new employees; making reservations from in-coming faxes and phone calls; assisted
in the scheduling; as well as coordinating the execution of on-site catered
events. Handled cash.
Education
Chatham High School/ Chatham, Massachusetts/Graduated 1986
Fitchburg State College/ Fitchburg, Massachusetts/Attended 1986-1987
Concordia Community College/Concordia, Nebraska/Attended 1991-1992
Cape Cod Community College/Barnstable, Massachusetts/Attended 1997-1998;
2000-2001
Certifications/Achievements/Job Skills
· U.S. Bank Compliance and Teller Training/Omaha, Nebraska/2003
· Awarded "Top Referring Teller" by District Manager in 2003 for all U.S. Banks
in Greater Nebraska
· U.S. Bank Personal Banker Classes I, II, III/ Omaha, Nebraska/2004
· Awarded "Pinnacle Branch" for three consecutive quarters when I was Asst.
Branch Mgr./2005 (Top 10% U.S. Bank branches company-wide who received the most
revenue for that particular quarter).
· Licensed to sell Health Insurance within the State of Nebraska/passed exam in
01/2006
· Combined Insurance Producer Training Certification and Completion/Salt Lake
City, Utah/2006
· Computer Literate; can handle office equipment, multi-phone lines, type 50
wpm
· CPR/First Aid Certified/March 2008
Associations
Former Member of Norfolk Chamber of Commerce '02-'05
Involved with Salvation Army
Former Girl Scout Troop Leader
Co-ed Softball Player
References
Tony Miles, Owner,
Tony’s Steakhouse
Hwy. 275
Stanton, NE. 68701 [Send email to request phone number] 39-2000
Dave Fauss, Owner
National Champion Liquor
1100 Riverside Blvd.
Norfolk, NE. 68701 [Send email to request phone number] 50-5502
Bob Boeckman, General Manager
Pepsi Cola Bottling Co.
1106 Alaska Avenue
Norfolk, NE. [Send email to request phone number] 50-7592
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