Colleen Smith
9626 Louis Drive
Omaha, Nebraska 68114 
 [Send email to request phone number] 13-3308 
[Send email using form at bottom] 

 
Work Experience 

Performance Assessment Specialist
9/2004 - Present  West Corporation, Omaha, Nebraska 
Responsible for ensuring call quality by randomly sampling production employee
calls, assessing performance quality and providing immediate feedback to the
production employee; assist with refresher training and coaching of production
employees.  Prepare, and update reports in a timely and accurate manner; conduct
research and compile data for report preparation, resolving any discrepancies
with data;  prepared customized reports on a variety of performance assessment
issues
 
Quality Assurance Lead/Manager
1/2002 - 4/2004  Click Dot Care, Omaha, Nebraska 
Monitor calls for several different programs and clients to ensue customer and
client satisfaction. Responsible for training any new Quality assurance
representatives. Supervised fellow QARs in daily tasks. Preformed random
checks/audits of customer service representatives to verify sales and orders.
 
Telemarketing Representative
11/2001 - 1/2002  Westlawn Hillcrest Cemetery, Omaha, Nebraska 
Calling potential clients conducting surveys regarding needs. Setting
appointments with sales representatives.
 
Assistant Store Manager
3/1997 - 10/2001  VIP Touchless Carwash, Omaha, Nebraska 
Responsible for training any new cashiers on cash register and any sales
involved. In charge of inventory and ordering of store merchandise. Sold car
detail and wash packages at island. Oversaw store procedures including management
of cashiers and all related store purchasing.
 
Cashier/Cook
3/1996 - 3/1997  DaVinci's, Omaha, Nebraska 
Took in store and over phone orders for customers. Daily food preparation and
cooking involved.
 
Education 
8/1995 - 1/1999  Millard North, Omaha, Nebraska 

§ High School or equivalent