MARILYN MARIQUE
1995 BODWELL RD., UNIT 3
MANCHESTER, NH 03109
HOME:  [Send email to request phone number] 25.0509
CELL:  [Send email to request phone number] 15.7561

SUMMARY OF ACCOMPLISHMENTS

Motivated Customer Service team worker with the ability to multi-task while
utilizing customer service expertise, background and professional attitude to
produce results in all phases of a workplace, including organizational and
motivational challenges. Average handling time for a call is fast and accurate.
Skilled in putting most irate customers at ease and at the end of the phone
conversation, resulting in satisfied and confident customers.

PROFESSIONAL EXPERIENCE

CIGNA HEALTHCARE, Hooksett, NH 2007 - 2009
CUSTOMER SERVICE/BILLING SPECIALIST
In a Call Center for a medical insurance company, received calls from Brokers,
Members, other insurance companies regarding inquires about billing, eligibility,
policy agendas, payments, reinstatments, terminations, and other tasks, such as
conversions and enrollment inquiries.

LIFETOUCH, Manchester, NH 2005 - 2007
PHOTOGRAPHER
Traveling School Photographer for the states of New Hampshire & Massachusetts,
photographing children Kindergarten to High School and all underclassmen
students. Also did group pictures for the entire class.

SEACOAST CAREER SCHOOLS, Manchester, NH 2004
INSTRUCTOR
Instructor for a Medical School in Manchester teaching courses on Medical
Insurance, Coding & Billing, Medical Terminology, Office Procedures, Excel, Word
and other computer classes.

OXFORD HEALTH PLANS/UHC, Hooksett, NH 2002 - 2004
CUSTOMER SERVICE ASSOCIATE
In a call center, received calls for all medical insurance questions, such as
claims, enrollment, eligibility from Members, Providers, Hospitals, Doctor
Offices and other medical companies such as Durable Medical Equipment. Took claim
questions, authorizations for surgeries, eligibility and other adjustments if
needed.

ECCO, USA, INC., Londonderry, NH 2000 - 2001
CUSTOMER SERVICE RETURNS ANALYST
As Customer Service Associate in the Retuns Department of a shoe manufacturer,
inputted credits for retail stores for returns on shoes. Handled a variety of
other tasks throughout the department. Performed very independently for all
aspects of the job.

EDUCATION

AS, Secretarial/Business, Northern Essex Comm. College, Haverhill, MA