Rita Lanouette
97 North Road 
Sandown, NH 03873 
Home:  [Send email to request phone number] 87-4850 
Mobile: 978-764-9282 
 

SUMMARY
Software Quality Assurance/Process Improvement Engineer with extensive
Capability Maturity Model Integration (CMMI), Software Configuration Management,
and Software Testing experience. Strong management and organizational skills.
Extensive DOD experience. Possess current Security Clearance.

EXPERIENCE

CDI Corporation/Teradyne, North Reading Massachusetts, Software Process Quality
Assurance Engineer, 2008  *  2009. Software Quality Assurance Manager for several
semiconductor test equipment projects. Key contributor to Software Quality
Assurance and Configuration Management Process Improvement Teams and achieving
CMMI Level 2 rating. 

 * Reviewed software standards, processes, procedures, and work instructions.
Identified strengths, weaknesses, and improvement opportunities. Implemented
process changes to improve process effectiveness and efficiency.
 * Defined and implemented Software Quality Assurance (SQA) processes and
procedures
 * Performed objective evaluations and conducted audits of software processes
and work products to ensure compliance with project standards and processes, and
readiness for customer delivery
 * Audited key corporate process areas such as Decision Analysis and Resolution,
Risk Management, Measurement and Analysis, and Training
 * Recorded and communicated results of audits and evaluations. Assigned and
tracked nonconformances and verified corrections.
 * Collected and analyzed SQA activity metrics and reported results to SQA and
Program Management
 * Ensured continuous process improvement by mentoring project team members, and
participating in Defect Causal Analysis and Resolution Meetings, Lessons Learned
Reviews, and SCAMPI (Standard CMMI Appraisal Method for Process Improvement)
appraisal 

Dynamics Research Corporation (DRC), Andover, Massachusetts 1978  *  2007. Key
contributor to several DOD and State and Local Government projects. Key
contributor to software process improvement efforts and achieving CMM and CMMI
Level 2 and 3 ratings. 

Software Configuration Management Manager/Process Improvement Engineer, 2004  * 
2007. Software Configuration Management Manager for several Air Force projects
and project liaison to System Engineering Process Group in support of corporate
software process improvement activities. Key contributor to Configuration
Management, Quality Assurance, and Test Process Improvement Teams and achieving
CMMI Level 3 rating. 
 
 * Defined and implemented Configuration Management processes 
 * Established Configuration Management Library System
 * Defined and maintained software baselines
 * Processed Change, Baseline Update, Tailoring, and Product Release Requests
 * Performed software baseline audits and generated Configuration Status
Accounting Reports 
 * Chaired Software Configuration Control Board (SCCB) 
 * Functional Area Representative for Configuration Management and Quality
Assurance for SCAMPI (Standard CMMI Appraisal Method for Process Improvement)
appraisal

Product Assurance Manager, 2002  *  2004. Software Test and Documentation
Manager for several Air Force projects and project liaison to System Engineering
Process Group in support of corporate software process improvement activities.
Key contributor to Test Process Improvement Team and achieving CMMI Level 2. 

 * Defined and implemented Software Test and defect tracking processes
 * Implemented automated testing tools and workflow
 * Conducted System Integration Test and System Test
 * Generated Test Results Reports. Assigned and tracked defects and verified
corrections.
 * Supported preparation of deliverable documents such as Functional
Descriptions, System Descriptions, Database Design Descriptions, On-line Help,
and Users Manuals 

Software Quality Assurance Manager, 1999  *  2002. Software Quality Assurance
Manager for several Air Force and Navy projects. Key contributor to Software
Quality Assurance and Test Process Improvement Teams and achieving CMM Level 3. 

 * Defined and implemented SQA process updates to improve effectiveness and
efficiency
 * Collected and analyzed SQA activity metrics and reported results to SQA and
Program Management
 * Ensured continuous process improvement by mentoring project team members, and
participating in key project meetings such as the SCCB, Project Management
Reviews, Senior Management Reviews and SCAMPI (Standard CMMI Appraisal Method for
Process Improvement) appraisal 

Software Test Manager, 1997  *  1999. Software Test Manager for several Air
Force and State and Local Government projects. Key contributor to Test Process
Improvement Team and achieving CMM Level 2. 

 * Generated Software Test Plans and workflow scenarios for User Acceptance
Test
 * Implemented automated testing tools and workflow
 * Conducted System Integration Test, System Test, and User Acceptance Test
(witnessed by customer representatives)
 * Generated Test Results Reports. Assigned and tracked defects and verified
corrections.

Requirements Manager, 1996  *  1997. Researched the needs of potential clients
for new business efforts. Key member of start-up team for new projects.

 * Analyzed Requests for Proposals (RFPs)
 * Performed initial requirements analysis 
 * Authored Test and SQA proposal sections 
 * Developed marketing presentations and participated in pre-award oral
presentations
 * Participated in Rapid Requirements Definition (RRD) Sessions 
 * Participated in Joint Application Definition (JAD) Sessions
 * Developed initial Software Development, CM, Test, and SQA Plans

EDUCATION
MS Management, Lesley College, Cambridge, MA
BS Computer Science, Franklin Pierce College, Rindge, NH 
 
CERTIFICATES

Certificate, Lean Six Sigma, Villanova University, Tampa, FL 
Certificate, Multimedia Application Design, University of Massachusetts Lowell,

Lowell, MA 
Certificate in Web Design and Development, University of Massachusetts Lowell,
Lowell, MA