Karen J. Neville-Cullen
360 Winnacunnet Road
Hampton, NH 03842
[Send email to request phone number] 01-2523
Professional History
Owner; KNS Editorial Consultants, Women Business Enterprise (WBE), Hampton, NH
2/94-present
Provides technical writing, editing, proofreading, documentation
consulting, public relations and training services to clients. Also provides
marketing and management consulting services. (See attached sampling of procured
work).
Senior Marketing Coordinator; Camp Dresser & McKee Inc., Cambridge, MA
4/92-2/94
Managed the editorial production of high-volume technical and marketing
publications.
Wrote, edited and proofread engineering reports, professional papers and
corporate documentation.
Created innovative interview packages and proposals using the
storyboarding/facilitation process.
Applied innovative organizational skills to coordinate manuscript
publishing and complete tasks.
Queried and resolved computer software problems, page layout design
disputes and marketing materials production issues.
Managed graphic artists and print-room personnel.
Solicited, edited, proofread, and compiled technical papers of New England
contributors of New England Water Environment Federation 's Journal into proper
composition and publication order.
Assisted outside printers in handling art packages, and in completing and
distributing publications.
Performed budgeting and quality assurance and control tasks.
Created and presented technical writing, facilitation, computer and
presentation skills seminars.
Awarded Outstanding Performance Recognition Awards for several projects:
preparation and presentation of first president-endorsed national Technical
Writing Seminars; and technical writing accomplishments for the Aluminum Company
of America (ALCOA) Remediation project, and the Metropolitan Council
Environmental Services ' (MCES) Design of Wastewater Treatment Plant Re-design
project.
Managing Technical Editor; Whitman & Howard, Inc., Wellesley, MA 6/88-12/98
Managed all stages of editorial production of technical and nontechnical
publications.
Created first Company Style Guide; altered and refined writing to conform
to standards.
Composed and performed technical writing seminars in home and branch
offices.
Computer Trainer/Manual Writer; B.J. 's Wholesale Clubs, Inc., Framingham, MA
4/86-6/88
Trained personnel of 19 US clubs on Fujitsu Electronic POS/online
membership systems.
Wrote reference manuals and computer manuals, and developed training
materials.
Education
B. S. - Business Administration, Marketing and Communications; English,
Northeastern University, 1986
A. S. - Business Administration, Management, University of New Hampshire, 1983
Computer Skills
Windows 2000 and previous versions, WP on Mac & PC, PowerPoint, MacDraw,
PageMaker
KNS Editorial Consultants
Samples of Contracts/Projects
Karen J. Neville-Cullen
Owner, KNS Editorial Consultants, WBE
360 Winnacunnet Road
Hampton, NH 03842
[Send email to request phone number] 01-2523
Experience Summary
Mrs. Neville-Cullen (Ms. Cullen) has been a technical writer, editor, and
trainer for more than 20 years. She has developed and performed technical writing
and other seminars, and has written training, technical and non-technical
documents for various audiences. Mrs. Cullen has considerable management and
marketing consulting, as well as computer experience.
In 1994, Mrs. Cullen began a Sole-Proprietorship as a SOWMBA-Certified
Woman-Owned Business Enterprise (WBE), KNS Editorial Consultants. In this
business, she provides technical writing; editing; proofreading; marketing and
management consulting; and training services to her clients.
KNS Editorial Consultants, WBE - Sample Experience by Category
Technical Writing and Presentation Skills Seminar Training
Various Clients (samples below). Prepared and performed various seminars to
help employees communicate professionally, clearly and simply, both verbally
and/or in writing:
o Camp Dresser & McKee Inc., Cambridge, MA and US. Mrs. Cullen prepared and
presented engineering/software-specific Technical Writing Seminars to all levels
of personnel.
o Vanasse Hangen Brustlin, Inc., Watertown, MA and US. Mrs. Cullen prepared and
presented Technical Writing Seminars to all levels of engineers, scientists,
planners and others.
o Liberty Mutual, Portsmouth, NH and US. Mrs. Cullen prepared and presented
Technical Writing Seminars geared toward particular, written Information Systems
' and other deliverables in the insurance industry.
o Northeast Consulting Resources, Inc., Boston, MA. Mrs. Cullen prepared and
presented advanced Technical Writing/Presentation Skills Seminars to meet company
management consultants ' needs.
Technical Writing, Editing and Production Management Projects
Massachusetts Port Authority, Boston, MA, Production of Four-Volume Capital
Programming Operational Guidelines and Expectations. Mrs. Cullen worked on this
two-three year project, under the direction of the Director of Capital Programs,
to manage and assist a senior-level management team in the production of a
four-volume set of Capital Programming Operational Guidelines and Expectations.
These documents
Karen J. Neville-Cullen, page 2
now provide adequate and clear direction to consultants and construction
contractors by which to work collaboratively with Massport on Boston Logan
Airport Projects.
Media One, Inc., Lowell, MA, Development of Strategic Change Management
Process. Mrs. Cullen developed an implementable Change Management Process for a
new billing system called ICOMM. Once developed, she implemented the process into
regional offices upon system start-up by training staff on new processes and
procedures.
Liberty Mutual Information Systems, Portsmouth, NH, Lawson Insight Financial
Procedures and Troubleshooting Manuals. Mrs. Cullen researched and learned
Liberty 's Financial Procedures and the Lawson Insight Financial Software
Package that Liberty was converting to in 1998 to write a Financial Procedures
Manual and a Troubleshooting Manual for use in training employees during a
difficult software conversion. These manuals required the integration of both
hardware and software engineers ' needs, as well as those of the primary users.
This project required working with the web site designer to create a document
that would be easily transferred into a web site, then assisting in the creating
of the web site.
Objective Communications Inc., Portsmouth, NH, Design Process Manual. Mrs.
Cullen researched and wrote a Design Process for the development of a computer
software and hardware component of Objective 's video equipment. This project
involved coordination with many senior-level employees, and integration of many
different ideas and procedures into one cohesive, effective Design Process
Manual. Objective now utilizes the design process, which has allowed it to save
substantial money by improving the production of video components.
Camp Dresser & McKee Inc. (CDM), Cambridge, MA, Norumbega Reservoir Project,
Draft and Final Environmental Impact Reports and Conceptual Design Report. Mrs.
Cullen served as Production Coordinator/Writer/Editorial Manager of a
twelve-person team in the production of the above-referenced documents. The
Norumbega Reservoir Project was a controversial, expensive project with much
opposition, under the direction of the Massachusetts Water Resources Authority
(MWRA). The development of the project reports required careful consideration of
the public 's needs and concerns, as well as those of the Massachusetts
Environmental Protection Agency (MEPA), the Massachusetts Turnpike Authority
(MTA), and various permitting and affiliated agencies. The final report was
accepted by MEPA accepted the final report in June 1999. Mrs. Cullen served as
Managing Technical Writer/Editor of the Wachusett Reservoir Draft and Final
Environmental Impact Reports.
Camp Dresser & McKee, Inc., Cambridge, MA, South Essex Sewerage District,
Danvers, MA, Sewer Rehabilitation Project, Design Specifications. Mrs. Cullen
wrote and edited Design Specifications for this client. She managed the project
's specifications effort, which employed a seven-person project team of
engineers, word processors and senior-level managers.
Camp Dresser & McKee Inc., Cambridge, MA, South Essex Sewerage District,
Four Operations and Maintenance Manuals (O&M). Mrs. Cullen coordinated a twelve-
person team responsible for the production of four O&M manuals for the client.
She wrote many sections of the manuals, as well as edited and collaborated other
author 's written material into four cohesive manuals.
Karen J. Neville-Cullen, page 3
Camp Dresser & McKee Inc., Minneapolis, MN, Metropolitan Council
Environmental Services (MCES), Design of Wastewater Treatment Facilities Serving
Minnesota 's Twin Cities. Mrs. Cullen managed the production of more than 100
deliverables associated with the design of the MCES wastewater facilities
servicing the Minnesota 's Twin Cities. She wrote and edited the MCES Guidance
Manual for the design of large wastewater projects. She also provided Technical
Writing Seminars to train technical staff in the efficient and effective writing
of the technical reports associated with this comprehensive project.
Camp Dresser & McKee, Inc., Austin, Texas. Completed written documents
associated with the Water Environment Federation Research Project, Evaluate
Risks and Benefits of Soil Amendments Used in Agriculture.
Camp Dresser & McKee, Inc., Austin, Texas. Assisted in writing the
Preliminary Design Report for the WWTP Upgrade, which ultimately won CDM the
design of the new facilities.
Camp Dresser & McKee, Inc., Cambridge, MA. Edited and assisted in the
production of Operations & Maintenance Manuals for two separate WWT |
