QUALIFICATIONS
Excellent knowledge of Windows, MS Office, CA$H, BART, PICINQ, Internet,
Blackboard distance education software, and email. Experience with Oracle, Oracle
Incentive Compensation, and MS Access. Excellent organizational skills, customer
service skills, analytical skills, keen eye for detail, work well individually,
as well as other people. 

EDUCATION
    Bachelors Business Administration with a concentration in organizational
leadership, Southern New Hampshire University, Portsmouth, NH
    Associates Business Administration, McIntosh College, Dover, NH
    Business Writing Class, Liberty Mutual, Dover NH

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
2006- Present Liberty Mutual Dover, NH
Assoc. Compensation Analyst, Sales Compensation April 2007   “ Present 
    Responsible for CA$H system release testing, production system regression
testing, documentation, communication and procedure updates.
    Involvement with writing, review, and walkthroughs of detailed business
requirements as well as Map & Gap sessions, detailed transition plans, reporting
template designs, and market meetings, for company wide compensation system
project. 
    Involvement with writing and review of test conditions, expected results and
test cases. Set up of resources in test system for company wide compensation
system project. 
    Involvement with user acceptance testing and production parallel testing of
company wide compensation system project. 
    Group and Agency Market Sales Plan Administration including payments,
reporting, analysis & design, recommendations and creation of payment schedules.
    Participation in market survey data collection, submission & analysis.

Payroll Services Analyst, Sales Compensation March 2006- April 2007. 
    Responsible for system release testing, documentation, communication and
procedure updates.
    Production system regression testing and reconciliation.
    Tracking, reporting and analysis of department accuracy & timeliness of
payments as well as various market reporting & analysis.
    Sales bonus plan analysis, recommendations, and creation of bonus payment
schedules.
    Daily production and unit support. Verification of sales bonus payments
through system and manual calculations.
    Maintained excellent relationships with market contacts.

Sr. Financial Operations Representative, Billing Customer Service July
2004-March 2006 Internal Promotion
    Responsible for quality control for Financial Analysts & Financial
Representatives.
    Monitor phones, workload and email requests to ensure all departmental
standards are met.
    Established and maintained excellent relationships with customers and
vendors.
    Train & mentor Analysts and Financial Representatives.
    Resolve escalated complaints from internal and external customers.
    Manage or delegate projects and report analytical findings to staff and
management.
    Reconcile complex billing accounts.
    Investigate and escalate billing system constraints and errors to IS
partners for correction.
    Responsible for analysis of highly sensitive reports with financial and
customer impact for two regions.
    Provide exceptional customer service.

Financial Operations Representative II, Billing Customer Service April 2002   “
July 2004 Internal Promotion
    Responsible for maintaining accurate financial records by performing routine
calculations and balancing.
    Provide responses to customer inquiries using independent judgment and
problem solving, while providing excellent customer service.
    Work collaboratively with team to support the financial and technical
functions within the unit. 
    Responsible for phones, filing and email requests to ensure all departmental
standards are met with 99% accuracy.

Financial Operations Representative I, Billing Customer Service January 2001   “
April 2002 Internal Promotion
    Responsible for processing service requests received via email.
    Perform data entry
    Process billing changes
    Responsible for various tasks including: work distribution, ordering check
pulls and stop payments for refund checks.

REFERENCES AVAILABLE UPON REQUEST