Stephanie Greenleaf                       28 Maple St. • Winchester, NH 03470


Home:  [Send email to request phone number] 39-8151                                                              
                  Cell: 931-494-0901
Faedraconis@gmail.com 
 



Objective:
Customer service representative with four months experience in
telecommunications and six years experience in retail looking for an entry-level
customer service position, with opportunity for advancement.



Experience:
 

Assembler
 08/22/2011 to 11/21/2011                     Medefab                           
           Jaffrey,NH 03452

Assembled Catheter devices
Tipped and drilled catheter over molds
Some use of vision gauge and calipers to inspect and measure hole size 
Leak/ flow tested catheter services.
Inspected devices for any imperfections such as dirt, fibers or anything that
did not meet customer standards
Packaged and sealed catheter devices

 Reason for leaving: Laid off                       Hourly Wage: $10.00


Customer Service Representative
11/03/2010 to 06/30/2011                  Convergys                             
Clarksville, TN 37042

Checked to ensure that appropriate changes were made to resolve customers'
problems.
Obtained and examined all relevant information in order to assess validity of
complaints and to determine possible causes, such as extreme weather conditions
that could increase wireless phone bills.
Resolved customers' service and billing complaints by performing activities such
as exchanging merchandise, refunding money, and adjusting bills.
Referred unresolved customer grievances to designated departments for further
investigation.
Conferred with customers by telephone in order to provide information about
products and services, to take orders and cancel accounts, and to obtain details
of complaints. 

 Reason for leaving: Moved out of state                      Hourly Wage: $9.00
 

Assembler 
05/28/2001 to 04/30/2010         Smiths Medical                               
Keene, NH 03431

Inserted parts into partial assembly, during various stages of assembly to
complete product.
Placed product in equipment and on work surface for further processing,
inspecting and wrapping.
Examined product to verify conformance to company standards.  
 
Reason for leaving: Moved out of state                        Hourly Wage:
$12.70


Packer
09/2000 to 05/18/2001             Plumb Pak                                
Winchester, NH 03470

 Packed plumbing supplies in order for them to be shipped. 
  
Reason for leaving: Personal reasons          Hourly Wage: $7.21



Cashier/Sales associate/ Service desk Associate
11/1995 to 01/2001             Wal-mart                                         
  Hinsdale, NH 03451
Issued receipts, refunds, credits, and change due to customers.
Greeted customers entering establishments.
Arranged for repair and replacement of defective items covered by warranty.
Resolved customer complaints and requests for refunds, exchanges and
adjustments.
Arranged stock on shelves and racks in sales area.  
 Reason for leaving: Change in jobs                  Hourly Wage: $6.30



Education:
 

2012                                      Art Institute of Pittsburgh           
               Pittsburgh, PA 15222

Associates
 Pursuing a degree in Web Design & Interactive Media Design.
 Degree expected 2012.
 

1995                      Keene Community Education                             
                  Keene, NH

High school diploma
 

QUALIFICATIONS:
 
Quickly learn procedures and methods.
Able to follow directions.
Friendly - can get along well with others.
Enjoy working with people.
Dependable - can work without supervision.
Working knowledge of Microsoft Word 2007.
Working knowledge of Microsoft Power Point 2003 & 2007.
Working knowledge of Adobe Photoshop.
Working knowledge of Adobe Illustrator. 
Working knowledge of Adobe Flash Professional.
Working knowledge of Adobe Dream Weaver.
Working knowledge of Adobe Acrobat 9.
Working knowledge of Adobe Director 11
Working knowledge of Adobe Premiere Elements 7
Working knowledge of Adobe Soundbooth CS4
  

References:                  
 Michael Caminiti  [Send email to request phone number] 91-4553 Worked with at Smiths Medical have known for 
approximately 8 years


 Linda Odoms:  [Send email to request phone number] 03-5638  Worked with at Smiths Medical have known for
approximately 2-3 years