Strength Highlights: 
- Goal-oriented and deadline-driven individual who thrives in a fast-paced work
environment. Highly organized, detail oriented, and able to work on multiple
projects at once.

- Strong technology background that includes a working knowledge of various
web-based technologies and a thorough understanding of the software development
lifecycle and best practices.

- Strong background in online and hardcopy design and layout as well as graphic
creation and manipulation using various graphics programs.

- Experience creating user requirements and functional specifications as well as
experience creating workflows and best practices documented in SOPs.

- Experience creating taxonomies applied to documentation as part of a
content/knowledge management system. 

- Ability to work effectively in conjunction with development teams, internal
and external end users, and vendors.

- Strong background in the pharmaceutical industry and the clinical trials
process with an emphasis on clinical and cardiac safety data collection and
management, as well as regulatory compliance (21CFR Part 11).

Technology Skills Set: 
RoboHelp 6, Author-it, FrameMaker, MS-Office Professional (including Word,
Project, Front Page, Publisher, PowerPoint, Excel), Visio, HTML, Adobe Acrobat
Professional, RoboScreenCapture, Dreamweaver, Illustrator, PhotoShop, PageMaker,
Image Composer, ScreenCam, Windows, Macintosh, Lotus Notes  

Professional Work Experience:
Technical Writer
Raritan, Inc. 	October 2007  to Present
Bridgewater, New Jersey
- Using Author-it, create user guides and quick guides for KVM and serial
switches.
- As part of the documentation team, develop and maintain standards and styles
applied to documentation.

Documentation Supervisor
eResearchTechnology, Inc. (eRT)	January 2001 to October 2007
Bridgewater, New Jersey
- Manage documentation projects in line with the application development
lifecycle as a core member of company-wide product development teams. Responsible
for assessing documentation impacts, requirements, and resource planning.

- Develop and maintain online Help and hardcopy user guides for seven different
applications. Develop and maintain user guides and investigator guides for Holter
and ECG equipment. Online Help and user guides are developed based on functional
specifications, application/product usage and subject matter expert interviews.
Both online and offline documentation is distributed to external clients for use
with the applications/products. Also create and capture screenshots for use in
Help and manipulate as needed.

- Develop and maintain Standard Operating Procedures (SOPs) applied to online
and offline documentation, and documentation retention. SOPs follow both company
and pharmaceutical/FDA guidelines such as documentation retention periods,
documentation tracking procedures, and update, review and signoff procedures.

- Develop and maintain standards and styles applied to online and offline
documentation. Styles are applied to online documentation as cascading style
sheets and, for offline documents, templates in both Word and PDF format. Style
details include font, graphic and formatting specifications, which are documented
and maintained in a Standards Guide available both online and offline to users.

- Called in to manage documentation projects in need of additional assistance
and/or improvements. This includes managing the documentation lifecycle,
validating that documentation SOPs are being followed, making adjustments when
needed, and proofing and reworking documentation as needed for the purpose of
clarity.

- Responsible for steering the product standards meetings for next generation
products.

- Develop and maintain a glossary that contains company, technology and
industry-specific terminology and usages, which is used as part of company
standards and applied to applications developed by the company. Based on the
glossary, develop and maintain a keyword/index file used in both online and
offline documentation.

- Develop case studies along with Marketing for distribution to existing and
potential clients regarding the applications developed by eRT. Case studies
capture the industry and client business needs addressed by each application, an
application description, and implementation and maintenance information for each
application.

- Manage the Documentation Control room, which includes logging and tracking
documentation retained in the room and archiving documentation, as needed, off
site. Developed an Access database in which documentation is tracked and reports
are created as needed. 

- Validate quality assurance test scripts that are used in the application
testing process. This includes validating that script procedures and results are
accurate, as well as validating SOPs are applied accurately to each script.

Technical Writer
Entology	November 1999 to January 2001
Bedminster, New Jersey

- Developed online Help, user guides, training manuals, instructor training
manuals, user acceptance test plans, and online tutorials/overviews for custom,
web-based applications that varied in size, design and complexity for various
client industries including technology, pharmaceutical, publishing, finance,
telecommunications, and retail. All documentation addressed numerous end users in
a range of roles and with varying degrees of technology skills. Online Help was
developed using Lotus Notes R5 and/or HTML. Help was provided at the page-level
and system-level.

- Developed case studies for distribution to clients and potential clients that
detailed applications. Case studies captured client business needs, application
description, and ROI.

- Developed documentation standards and documentation compliance methodology.
Compliance methodology included project management, signoff procedures, change
tracking, and expectation setting.
Knowledge Analyst/Consultant
CIBER (formerly Spectrum Technology Group)	July 1997 to November 1999
Somerville, New Jersey

- Headed a project to gather knowledge sharing content throughout company to be
integrated into the company’s knowledge management system. Developed a
methodology for retrieval and submission of material, organization of the
material, maintenance of the material, and proprietary restrictions on individual
pieces of data. Administered the knowledge management system and its content, as
well as provided help and research assistance to employees.

- Developed and designed the site taxonomy, forms creation, graphic design, site
metaphor, site testing, and site maintenance as a member of an intranet
development team. Responsible for analyzing and integrating the many sites
throughout CIBER’s business units into a unified CIBER intranet. Tested and
recommended various web development tools to be used in the development of the
intranet.

- Created online Help based on functional specifications for a client’s
internal, web-based reporting and tracking system.

- Responsible for the navigation metaphor, graphics, gathering and creating
content, forms creation, and site maintenance as part of the company’s external
site development team.

- Developed proof of concept portals for various client industries. Portals were
designed for use in demonstrations and presentations for business-business,
business-consumer and internal, portal clients.

Education/Training: 
BA in English Literature, Rutgers University, 1995
Introduction to XML, DITA: Introduction & Authoring, DITA: Information
Architecting & Mapping, DITA: Introduction to Specialization, Beginning JAVA,
Advanced HTML, Web Development and Design, Internet and Intranet Development and
Design, FrameMaker Advanced, Acrobat Professional for Creative and Print
Professionals, Acrobat Professional for Engineering, PageMaker, QuarkXPress,
Freelance Graphics, Advanced FrontPage, Photoshop, Authorware, Dreamweaver,
Fireworks, Flash, CorelDRAW, NetObjects Fusion, Adobe CS2, Overview of 21CFR Part
11, Overview of the Clinical Trials Process, Women in Management

Volunteer Work: 
Creator and administrator of the Bloomsbury Borough website
(www.bloomsburynewjersey.com)