CAREER REALTED SKILLS
Hardware: IBM, Dell, HP, Toshiba, Compaq desktops and notebooks, Cisco Routers,
Symbol Laser Radio Terminals, HP, IBM, Minolta all in one printers, IKON network
printers all in one and related equipment. Installations of internal memory, hard
drives and cd roms in desktops and notebooks.

Software: Desktop applications include: Windows 9X, 2000, XP, Vista, NT 4.0,
Microsoft Office Suite Microsoft Outlook, GroupWise 5.5, Exchange 2003, MS Mail
PeopleSoft 8.4, Active Directory 5.1, Citrix, Lotus Notes5- 6.0, PC anywhere,
Cisco & Avaya IP , Avaya & Cisco Communications Manager, Symantec Veritas,
Tim-Buck-Too, Net Meeting, GoToAssist, VNC, SMS
Top of Mind, Remedy, Support Magic Helpdesk software 7.5.

 RELATED EXPERIENCE
PDI-INC- Desktop support 07/2008-03/2009 
Lead & 3rd level support
    Responsible for keeping all Inventory of all Desktops and Laptops 
    Lead for SAS 9.1.3 & Components implementation project for install and
configuration of application.
    Lead for Microsoft SL Dynamic  's implementation project for install and
configuration of application.
    Administer Avaya Avaya Communications Manager account creations and
modifications with sidecars as well
    Assists network team with patch panels routers and switches maintenance
    Administrator on all applications, Create users, Modify, rights, access,
security, Set passwords, Reset password
    Install, configure & service HP desktops and Laptops.
    Install, configure & service local & network printers (Ricoh, Xerox, HP,
Color, Black and white)
    Create, modify and administer global groups/users/ shares in mixed
environment server 2000/2003/AD
    Unlock accounts in AD, Create, Modify, Reset passwords
    Create Laptop and desktop Images using Norton Ghost 11.0.1.1533
    Support all Microsoft Office Suites, Outlook 2003/2007, Project, Visio 2003

Tiffany & Co   “Consultant (Task Management) 04/2008-07/2008 
IT Analyst- Tier 3 
    Track technical issues and update clients tickets in Remedy call tracking
s/w
    Troubleshoot and resolve technical issues reported by upper management
    Responsible in contacting IBM vendor for repair of IBM registers in stores
    Work with store personnel on POS issues
    Troubleshoot pc issues with remote tool SMS
    Handle tickets that have been escalated from tiers 1-2
    Provided IT support for the Call Center, including desk side support or
remote support
    Provided support for users on Macintosh
    Configured/troubleshooting outlook email issues

IDS-Impac, Ltd. Secaucus, NJ   “Consultant (Robert Half Technologies)
08/2007-2/2008 
Desktop Technician 
    Provide immediate service and response to technical issues in 5 buildings
located in Bergen Cty NJ 
    Assisted help desk manager with new account creations in Active Directory
and Exchange 5.5
    Using Ghost 9.0 new Laptops and Desktops for deployment and repair
    Backup administrator using Symantec Veritas responsible for Tape library
Management
    Assisted Network Engineers with patch panels, routers and switches
    Tone out network lines not in use
    Trouble shooting using ping commands for server and desktops not being able
to connect to network
    Responsible for all network printers configured on print server set to using
static IP from DHCP
    Assist with networking team on server projects

Bear Stearns Whippany, New Jersey 12/2006   “ 8/2007
PC Tech Support
    Responsible for all high level server outages until all issues are resolved
and operational
    Provide support to more than 15 thousand users including outside clients and
brokers
 Throughout the continent using TimBuckTwo 
    Resolve technical issues reported by users while providing applications
support
    Prepare and submit detailed call logs to Level 2 /3 analyst  's using Remedy
Ticket System
    Troubleshoot and resolve issues relating to MS Outlook, failures with VPN
and secure ID as well as 
 various other proprietary applications

GAF Wayne, New Jersey 5/1999   “ 9/2006
Help Desk Supervisor 
    Create, modify and disable accounts in Active Directory/Exchange 2003
    DBA Magic Service Desk 8.0 
    Company productivity and service level agreement
    Resolved Nortel VPN issues as well as personal routers
    Daily monitoring of PeopleSoft Performance reports
    Review Call Tickets
    Maintain Communication between the Help Desk and Upper Management
    Resolve Problems Reported by users and assist with applications
    Responsible for hiring and new call agent training
    On call outside normal business hours

ARC Consulting Group 
Contracting for Volvo Cars of North America, Rockleigh, New Jersey 8/1997   “
5/1999
Technical Support Specialist
    Responded to high volume of phone calls for the North America region
    Helped users with novell password changes 
    Relayed system problems to management.
    Configured Lotus Notes 5.0 email clients for users
    Assisted users with folder options and day to day use with Lotus Notes 5.0
email client
    Performing system testing for future software releases.
    Troubleshoot and solved problems related to failures with

EDUCATION

Computer Learning Centers Inc., Paramus, New Jersey
Course or Study: Micro Computer Business System 10/1996
Track On 
Course or study: Comp Tia A+ 10/2000

STRENGHTS
 I am a dedicated team player with excellent troubleshooting, communication and
organizational skills. I am a proactive and self motivated individual who has
always been willing to learn new things whether its industry related or related
to other business channels. Adapt well to new environments and situations. Work
well with project deadlines while under pressure. Always welcome the opportunity
to take on new challenges when presented. Work well in highly demanding
situations. Having worked with people at all levels in this industry has provided
me with a well-balanced communication and interpersonal skills which are always
needed in dealing with the public.