CAREER SUMMARY
Accomplished business executive with diversified background in executive
management, new business development, sales, marketing, strategic business
planning and operations management. Additional skills in software product design
and development, sales process development, sales management, marketing, client
relationship management, call center outsourced management, and software
outsourcing. Goal oriented problem solver and effective team builder with
focused leadership ability using sound communications skills. Industry expertise
in financial, banking, manufacturing, media, healthcare, non-profit and
government sectors.
EXPERIENCE
Public Call Center and Hosted Services Company
6/07-present General Manager and Sr. Vice President
• Responsible for day-to-day operations, strategic planning, applications
development, sales, client services, strategic alliances and hosted
infrastructure
• Overall Profit and Loss responsibility; oversee US and Worldwide markets
• Supply hosted CRM technology services to Fortune 1000 companies ( Hosted IVR,
ACD, CRM Software)
• General Manager for a $7m business unit with 20 staff employees
Levare, Inc.
6/03-6/07 COO/Executive Vice President Sales and Marketing
• Spearheaded start-up of a new EAS products, custom software and services
organization
• Responsible for day-to-day operations, strategic planning, product design and
development, business development, sales, sales management, product marketing,
strategic alliances and project management
• Overall Profit and Loss responsibility; oversee US and Worldwide markets
• Analyzed market potential, designed and project managed the development of
four(4) new Enterprise Application Software products for supply chain management,
venture capital and portfolio client tracking, healthcare client and patient data
management, route management and judicial scheduling; wrote all
• Managed development team in support of software products and custom software
development initiatives
• Performed all business development, product marketing and sales for each EAS
product; grew sales team to three account executives; developed all technical
product user guides and training materials
• Cultivated, sold and implemented statewide implementation for one of firm’s
EAS products; total software product and services contract valued at over $1.2
million
• Established partnerships with Nortel Government Solutions, IBM, Plumtree,
Oracle and Microsoft
• Established software reseller and channel marketing program
Infocom Systems
3/01-5/03 Vice President, Project Development and Marketing, New Jersey
• Responsible for new business development, marketing, strategic alliances,
strategic planning, product development and support
• Responsible for delivery of products and services to financial, government and
healthcare markets
• Formalized an effective sales management and lead generation process
• Crafted a strategic marketing plan that increased sales lead generation and
brand identity
• Supply high-end systems integration and enterprise applications to Fortune 500
clientele
• Provide Custom Application Development Software, B2B and E-Commerce Solutions,
On-line Trading System, Real-time Risk Analysis System, Customer Service
Management System, Automated Calendaring System, IVR and Speech Recognition
System to the Financial, Banking and Healthcare industries as well as the public
sector
Remedy
1/97-2/01 General Manager, New Jersey
• Developed new regional business into a profitable 5-office location territory
• Managed and maintained over 200 clients locally and 3 national accounts for
the Remedy network; managed and motivated a successful team of 10 staff members
and over 200 consultants
• Recognized as the national leader in sales and account development in
Northeast for 1999 and 2000
• Direct responsibility for new business development, marketing, operations,
recruitment and CRM
Brandon Systems Corporation/Interim Technology 12/90-12/96
1/95-12/96 Head of Business Development and Marketing, Jersey City, New Jersey
• Responsible for new business development, corporate marketing function,
national contracts, external communications and branch network sales support;
responsible for over 75 sales people
• Responsible for solidifying strategic partnership with EDS for technical
services valued at $30 million
• Devised branch office expansion plan to increase market share and presence in
tier-2 markets
• Program Director for the rollout of new call center and applications
outsourcing service offerings
• Assisted with qualification, requirements definition, proposal strategy and
solution creation for complex opportunities; provided market intelligence to the
branch network
• Created and standardized all corporate marketing literature, promotional items
and corporate image
• Designed custom sales process and national sales training program
• Speaker at major national trade shows
11/93-12/94 Regional Manager, Jersey City, New Jersey
• Responsible for 8 branch office locations with revenues in excess of $25m
• Managed software and systems development projects
• Responsible for national opportunity tracking, analysis and final contract
negotiations
• Solidified strategic business alliances with major outsourcing service
providers
• Provided corporate-wide training for new Account Executives and Branch
Managers in the areas of information technology and sales process fundamentals
1/91-10/93 Branch Manager, Stamford, Connecticut
• Managed multi-million dollar territory and sales, technical and administrative
support staff
• Developed and maintained a client base of over 150 client accounts
• Profit and loss responsibility for a $2.5m branch location
• Responsible for client interface, sales and fulfillment of technical client
needs
• Managed software and systems development projects
• Project Leader of design team which created, customized and procured
corporate-wide personnel, sales and candidate search database system on a network
platform
IBM Corporation, 5/83-12/90
11/88-12/90 Account Manager, New York, New York
• Identified and developed information processing solutions to meet customer
objectives
• Customer set included governmental agencies for the City of New York;
responsible for generating over 6 million dollars in revenue for the NY
Government branch in 1989
• Expertise in responding to Requests For Proposals for procurement of hardware,
software, professional services and business recovery services
• Ranked as one of the top 20 Account Managers for the Northeast for 1989
7/87-10/88 Marketing Representative, New York, New York
• Account team leader responsible for all marketing and client support
• Customer set included several major governmental agencies for the City of New
York.
• Achieved over $2m in revenue for the New York Public Sector branch in 1988
10/86-6/87 Systems Engineer, New York, New York
3/86-9/86 Senior Programmer/Analyst, Fishkill, New York
7/84-2/86 Associate Programmer/Analyst, Fishkill, New York
EDUCATION
Manhattan College, BS degree, 1984; MIS (index 3.7), Computer Science (index
3.9)
IBM Basic Programmer Education – 1984; IBM Systems Research Institute - 1986
IBM Marketing Training - 1987
Adjunct Professor, Norwalk Technical College, PC applications
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