Profile Summary
Over 20 years of professional experience in various computer environments and
projects. These include supervision of IT professionals, technical training,
project management, computer programming, database and report design and
generation, financial interfaces, web maintenance/design, technical writing,
system operations, technical support for hardware and software, quality assurance
software testing, and helpdesk management.
Professional Experiences
Jan2008-Present Technical Help Desk Admin / QA Tester, Atiam Technologies,
Eddystone, PA
Manage incoming help desk emails and phone calls using Track-It logging
system.
Provide problem resolution and escalation for help desk issues and questions.
Provide QA testing on new software modules and modified features for the
software development department prior to software updates and installations on
client sites.
Create and maintain Crystal Reports and Excel spreadsheets for management
reporting.
2005-2008 Computer Worker (PT Student) Presidents Suite, Burlington County
College, Pemberton NJ
Create and maintain confidential MS Access databases, including the course
information and the faculty evaluations, for the Executive Assistant to the VP of
Student Academic Programs.
Create and maintain related MS Access switchboards, tables, forms, queries,
and reports.
Perform advanced administrative duties including creation and maintenance of
confidential documents for new degree program articulation agreements, degree
program and course descriptions, college catalog and student handbook, Middle
States subcommittees and special programs, and official communications between
partnering schools and committees.
Creation of confidential Excel spreadsheets, PowerPoint presentations, and
other official confidential documents, duplications and related projects as
needed.
Maintain and upload electronic Course Information Forms and other data for the
BCC and NJ Statewide Transfer Initiative websites (www.njtransfer.org) for review
by four-year schools.
2005-2008 Substitute Teacher, Pemberton Township Board of Education,
Pemberton NJ
Manage classrooms, teach and review scheduled lessons with students, oversee
independent study projects and activities for grades K-12, and perform other
school duties as needed.
2001-2003 Account Manager/Consultant, The Marasim Group, Andover NJ
Managed school accounts, primarily in Southern NJ districts, using proprietary
school financial and student management software packages remotely from personal
home office.
Provided 24-7 on-call remote technical helpdesk and customer service support
to end-users.
Worked with end-users on set up and maintenance of tables, records, associated
codes, and report generation necessary for student, personnel, payroll and
financial modules.
Traveled monthly to accounts to provide technical assistance, on-going
training, problem resolutions, and guidance with period closing functions and
financial report reconciliations
Worked with end-users on reporting function in accordance with state
compliance issues.
Trained end-users on utilization of proprietary software, AS/400 and Adv S/36
operating systems and utilities, creation of query reports, utilization of
peripheral devices, and various NJ school compliance reporting functions.
Created necessary training documentation and end-user notes.
Developed and maintained payroll and personnel financial software reports
written in RPG and C (or Query) as requested and needed by end-users.
1998-2001 PC COBOL Programmer / PC Technical Support, MDE - MedQuist, Gibbsboro
NJ
Developed and modified proprietary programs in Microfocus COBOL, DOS, and
Visual Basic for coding and billings, internal NJ office support staff, and
transcriptionists and client hospitals across the USA.
Developed and maintained HL7 electronic interfaces for health information
management.
Provided 24-7 on-call remote technical help-desk assistance and support to
emergency room personnel and medical transcriptionists using proprietary software
across the USA as well as shift supervisors in the NJ office on an NT network of
PCs with various types of printers.
Performed call logging, tracking, resolution, and escalation of problems as
necessary using in-house call tracking software and procedures.
Traveled to account hospitals in the tri-state area to provide 24-7 computer
software and hardware updates, problem resolutions, and technical support.
1994-1997 AS/400 System Operator / Programmer, Giant Bicycle, Burlington NJ
Developed and modified RPG, CL, OPENQRYF SQL and Query software programs and
reports for customer service, order entry/invoicing, sales analysis, financial
analysis, manufacturing and distribution, and inventory control for three U.S.
and one Canadian branch.
Trained persons in other offices on OS/400, Query, and vendor software
functions.
Maintained AS/400 workstations and other peripheral devices as needed.
Provided remote technical assistance and operational support for all branches
from NJ and personal home offices including: monitoring the system, controlling
batch jobs, problem resolutions of hardware and software and processing daily and
period closing procedures.
Worked remotely from personal home office and on-site at corporate office in
CA during interim quarter of relocation of all NJ branch operations and
downsizing of other US offices. Developed necessary conversion reports to
transfer data to an UNIX operating system.
1986-1994 DP Operations Supervisor, Industrial Training Systems, Marlton, NJ
Supervised data processing personnel and oversaw daily department operations
for order entry/invoicing, inventory control and database maintenance for the NJ
and Canadian offices.
Developed and modified COBOL, RPG, and Query software programs and reports for
telemarketing, order entry/invoicing, sales analysis, marketing, financial
analysis, royalties, custom subscription billings, and inventory control.
Trained DP personnel and end-users on S/36 and OS/400 operating systems and
utilities, workstation utilization, and various user and vendor application
programs and reports.
Provided operational support including monitoring the system, controlling
batch job processing, problem resolutions and processing daily and period closing
procedures and reports, software upgrades, backups, and PTF applications.
Created and maintained DP Ops manual and all end-user computer training
materials.
Technical Exposure
HARDWARE: IBM AS/400, IBM Adv. S/36, PC, MAC, Various AS/400 and PC Printers
SOFTWARE: Adv/36 & OS/400 Operating System and Utilities (PDM, SDA, DDS, Query,
DFU, POP,
OPENQRYF SQL), MS Windows Operating Systems, Microsoft Office Suite (Word,
Excel,
Power Point, Access), Oracle 9i / SQL, Adobe PhotoShop, Adobe Image Ready,
Adobe
Illustrator, Dream Weaver, FrontPage, Netscape Composer, Novell Network,
Seagate
Crystal Reports, MS Outlook, Track-It
LANGUAGES: Microfocus and AS/400 COBOL, RPG II/III/400, CL, DOS, Basic, HL7,
Visual Basic, HTML
Education & Training
Liberal Studies: Humanities B.A. with Minor in CIS, Rider University -
CCS
(Tentative Graduation Date: May 2009)
Certificate (21 cr.) Relational Database Design Using Oracle & SQL /
Web Page Design,
Camden County College (Tentatively Graduation Date: December 2008)
A.A.S. Management Information Systems, Burlington County College (May
1998)
Certificate (30 cr.) Small Business Management, Burlington County
College (Dec 2003)
A.A. Education: Spanish Concentration, Burlington County College (May
2007)
A.A.S. Fashion Product Merchandising, Burlington County College (May
2007)
A.S. Fashion Design, Burlington County College (May 2007)
Continuing Ed Certificate Non-Profit Management, Mercer County College
(May 2002)
AS/400 Operations Curriculum Courses, Montgomery County College
(1993-1996)
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