GERARD P. HOURIHAN
251 Oak Street
Ridgewood, New Jersey 07450 Tel.: [Send email to request phone number] 93-8233
Cell: [Send email to request phone number] 37-4341
E-mail:
Business Manager, Client Sales and Service, and Relationship Management
Profile and Qualifications
Professional with 30 years extensive experience in the investment,
administration, review and analysis of institutional investment programs.
Significant expertise in guiding and implementing strategies designed to ensure
their growth and investment objectives are realized. Keen understanding of client
service and business activities relating to strong sales achievements. Rare blend
of diversified talents, including consulting experience. Strong, organized leader
with excellent managerial and communications skills, and accomplishments
throughout a well-established career.
Focus
Client Services & Consultative Sales…Relationship
Management…Business Development
Pension Plans…401 (k) Plans …Institutional Funds Asset Management
Master Trust & Custody…Global Custody…Securities
Lending…Fiduciary Leadership
Corporate Market…Public Funds…Endowments &
Foundations…Taft/Hartley
Business Leadership and Planning…Project
Management…Communications…Financial Analysis
Developed Career Skills
Responsible for developing and managing day to day activities for several client
service, and relationship management teams. Assisted senior management in
developing business plans for client service functions and directed staff in
execution of these plans. Ensured delivery of expected client service and
satisfaction as defined in product specifications and contract/service
agreements. Ensured minimization of risk through contractual arrangements,
service levels, controls, and quality assurance. Ultimate responsibility for the
management of client services and expectations. Managed the relationship with
several leading clients, including the City of New York. Have acted as the
primary liaison with internal (sales, operations, and information technology) and
external peer organizations, industry associations, exchanges, and government and
regulatory bodies. Maximized business development and expansion of markets in a
wide array of institutional investment and custodial products.
PROFESSIONAL EXPERIENCE
NetJets Services, Inc. *Teterboro Airport, Teterboro, N.J. (April, 2007 –
April, 2008)
Guest Services Representative
NetJets is the largest provider of fractional ownership in the private aircraft
industry providing services to extremely diverse, high profile clientele,
composed of wealthy VIP’s, including very influential business leaders, and
celebrities from the entertainment and sports world.
Primary role of the Representative is to promote and coordinate highest quality
customer service to ‘Owners’ who have arranged departing and arriving flights
throughout the active NetJets system. Vital skills include sales and service
acumen, multi-tasking, negotiations, business strategy and implementation,
innovation, executive judgment, communications/ inter-personal abilities,
influence management, and relationship management.
THE GERSON LEHRMAN GROUP, New York, NY (2005 –2006)
Consultant – Council Member, Financial Services & Business Services Solutions
Two year affiliation with Consulting Consortium. GLG clients are referred to me
as an expert in the Asset Management, Securities & Custody industries to formally
address queries and participate in projects designed by decision-makers at
investment firms, corporations, and non-profit organizations to better understand
the products, services, companies, issues and industries on which they focus as
investors.
THE BANK OF NEW YORK, New York, NY ( 2002 – 2004)
Consultant – Vice President, Public Funds Relationships
Retained as an expert in the development and servicing of accounts. Served as
Sales/Relationship Manager for Public Funds Group. Primary new business target of
the organization was the City of New York. Developed project plans in
coordination with Sales, Client Services, Operations, and Information Systems on
approach to the City’s Request for Proposals (RFP’s) and, through a series of
formal and informal meetings, introduced Bank’s key executives to the primary
decision-makers at NYC. Key pre-sales strategies were implemented prior to
extremely competitive proposal and presentation stages with outstanding results
achieved.
• Directed the Bank’s overall effort that won the City of New York Deferred
Compensation Plan (457 Plan) as a client through the auspices of the Office of
Labor Relations. Plan has $5 billion in assets and delivers over $1 million in
annual revenue. Negotiated the Global/Master Custody and Securities Lending
Agreements, oversaw the account transition project, cross-sold BNY Asset
Management products, as well as BNY Brokerage portfolio transition and designated
broker services.
• Similarly directed project which replaced Citibank, N.A. as primary provider
of services to $100 billion City of New York Retirement Systems. The
relationship, by way of the NYC Comptroller’s Office, delivers an annual
revenue stream of $15 million to BNY, and represents their largest client to date
in Plan Sponsor Services (Master Custody, Global Custody, Securities Lending, and
Investment Management Products).
CITIBANK, N.A., New York, NY (1989 – 2001)
Vice President and Team Leader, Sales/Relationship Management, Worldwide
Securities Services Group
Senior Account Executive for funds totaling over $150 billion in assets, which
generated revenues greater than $25 million per annum. Personally maintained
ultra-high profile client, United Technologies, as special project for Bank’s
Chairman, John S. Reed. Supervised 5 other Sales/Relationship Managers in sector
Team.
• Public Funds: State of Florida, State Treasurer of California, South Dakota
Investment Council, State of Michigan, City of St. Petersburg, Fl.
• Grew annual revenues from Citibank’s most critical and prestigious client,
the City of New York, by 600% over 14 year assignment. ($2.5 mil to $15 mil).
• Successfully cross-sold related components of investment management and
custody products, and built a more robust service relationship with all facets of
the largest municipal retirement fund in the world.
• Drove efforts that led to the first client signing on to Citibank’s new
Endowment Fund sector, with a value of $15 billion in assets. (Texas Permanent
School Fund)
BANKERS TRUST COMPANY, New York, NY (1972 – 1988)
Vice President, Business Manager – Sales and Client Services Manager (1980 –
1988)
Formed and firmly established the Master Custody Services Group. Extended
services to strategic growth markets. Role expanded to include management of the
Investment Manager Services Group and the Pension Disbursement Group. At this
time Bankers Trust Company was recognized as “the best” provider of
services.
• Significant, successful corporate client relationships have included:
Johnson & Johnson, General Motors, Boeing, Consolidated Freightways, P.S.E. &G.,
Hughes Corporation, National Starch, Dana Corporation, and Hershey Foods.
• Public Funds: City & County of San Francisco, City of Los Angeles Fire &
Police, Ohio Police & Fire, Minneapolis Employees Retirement Fund.
• Endowment Funds: Yale University, University of California, and Connecticut
College.
• Foundations: Robert Wood Johnson, Charles F. Kettering, Getty Foundations.
The startup of the Master Custody Group resulted in awards of over $100 billion
in new assets, covering 80 clients and generating $25 million in annual earnings,
with sustained growth rate of 20% per year.
Recruited/trained staff, created infrastructure and systems, and managed the
on-going definition of product line, client service and support, new business
support, and operations. Supervised 100 professionals.
EDUCATION
B.A., Economics, Fairfield University, Fairfield, Ct. (Magna cum laude)
Post –Grad, MBA Studies in Finance, New York University Graduate School of
Business, New York, NY
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