TECHNICAL PRODUCT/PROJECT MANAGER

 '  Critical Path and Resource Management  '  Product Marketing and Management 
'  Project Management
 ' Vendor and Relationship Management  '  Risk Management and Analysis 
 ' Team Building / Training Operations Management
 ' Quality Assurance  '  Training and Presentation Development  '  Budgeting &
Scheduling 
 '  Data Modeling & Analysis '  Systems & Network Development  '  Program
Implementation & Fulfillment

Results driven, customer service oriented technology Product/Project Manager
with 13 years of IT and 10 years of Financial Industry managing large-scale
systems and operational growth for major financial firms. Proven track record of
delivering mission critical projects while leading global teams ahead of schedule
and within budget. Excellent communication skills and ability to influence
stakeholders from developers to corporate VPs. Demonstrated ability to
effectively manage all project scopes and improve upon deficiencies, through the
introduction of new technologies, systems, methods and controls. Excellent writer
of Procedural and Design Documentation for fast paced Global Environments.
Dedicated team player with superb communication and organizational skills,
Maintains a strong commitment to realizing the company  's long-range vision.

TECHNICAL COMPETENCIES
Methodologies: PMI, Customer Relationship Management (CRM), Compatibility
Maturity Model (CMM), Business Process Reengineering, ITIL, Sarbanes Oxley (SOX)
Software: MS Project, MS Office, MS FrontPage, Vista, XP, Adobe
Reader/Writer/Photoshop), Visio, Remedy
Technology: Cisco AVVID, VPN, HP Openview, Tivoli, Prognosis, NFVoIP, Netcool,
TCP/IP
Hardware: Cisco Routers and Switches, Cluster Management Suite (CMS), Voice
Gateways, Cisco Unified Call Manager, Unity, Mobility, Call Detail
Reporting/Routing and Dial Plans (CDR), IP Softphone, Unified Messaging, Octel,
Nortel, Mitel PBX, IVR, ARU, ISDN, BRI, PRI Provisioning.
Financial Systems: Bloomberg, BlackRock, Reuters, IPC Turret 
Web and Content Management: HTML, XML, SWIFT, RSS, Mercury Quality Center,
WebTrends, Mortgage, Web 2.0, Web Production Tools, Documentum, Vignette,
DreamWeaver, 
Databases: SQL, Access, Quantum, UNIX, Lotus Notes 
Education and Training: CCNA, CNA, (PMP/Six Sigma 2009) American University
Business Management Program 2004, Fannie Mae Engineering Systems Technologist
Program 2000 and PMI Project Management, ITIL coursework

CAREER TRACK

THE CORSE  ' GROUP LLC, JERSEY CITY, NJ November 08-present
PRINCIPAL CONSULTANT 
Providing web design project management for various non-profits in the NY Metro
area. 

JPMORGAN CHASE & COMPANY, NEW YORK, NY July 06-November 08 
TECHNOLOGY PRODUCT MANAGER/USER INTERFACE DESIGNER 
Serve as Product Manager to champion new product features and functions to
improve the user experience on Chase.com. Coordinate initiatives with other
departments, such as Voice Engineering, Marketing, Creative Design and Operations
to achieve targeted improvements 
Key Accomplishments
Lead Treasury VoIP Data Center Migration and Treasury/Securities Applications
Assisted in development and marketing of Chase Mobile Application and Chase
Green Initiatives 
Lead Product implementation for Wealth Management, Cardmember Services, Home
Equity and Auto
Identified Project and Operational Risks and escalated accordingly to Senior
Vice President
Performed release management and QA Testing for Bank merged Cash Management
applications 
 *  Develop business use cases and requirements, outline strategy and risk for
various Lines of Businesses 
 *  ITIL Technical Process documentation for Treasury Applications Support and
reengineering 
 *  Provided software vendor management and managed licensing costs for external
vendors
 *  Build, design and oversee new product releases while providing web trend
analysis for web payment systems

 *  Work with the Treasury and Engineering teams to develop banking products,
web portal and solutions
 *  Utilized off-shore resources for user interface changes, design content
management, Documentum changes 
 *  Coordinate across organizations identifying risks and impacts of new web and
voice product developments
 *  User Interface design providing GUI, mock ups, wireframes, prototypes and
HTML page design
 *  Managed changes Chase.com intranet portal with Vignette with Web 2.0 and
Webtrend analysis
 *  Documented E-Commerce Business to Business support process for web
technology
 *  Assess operational impacts and communicate impacts to call centers as well
as Management 
 *  Provide support and troubleshooting for Financial Reporting Systems before
and post launch 

CITIGROUP, NEW YORK, NY June 05-July 06 
PROJECT MANAGER/NETWORK ENGINEER
Provided Vulnerability Threat and Release Management for all Cisco and Avaya
Voice and Treasury Systems Global and Domestic, wrote Infrastructure Process
Control Manuals to support Trading Floor systems and Voice Technology. Provided
System and Financial Metrics to Senior Vice President. 
Key Accomplishments
Designed and documented Voice Over IP Support Model for Voice Systems Global and
Domestic
Vulnerability Threat Management Global Systems (Trading Systems, Nice, Cisco
Call Managers Avaya PBXs)
Conduct presentations for Senior Management for Cisco/Avaya Voice architecture
and process re-engineering
 *  Identified Project and Technology Risk, Metrics and Post Mortems to SVP and
other Managers 
 *  Determined Project Scopes, requirements and project plans for various
projects working with PMO
 *  Documented and created Internal Controls (SOX) and Process Control Manuals
(IPC, Cisco/Avaya VoIP) 
 *  Managed Voice projects and Market Room trading applications from 10k plus
 *  Managed implementation of Cisco and Avaya VoIP in several Citigroup offices
using off-shore resources
 *  Developed Requests for Proposals (RFP) for voice and trading technology
services 
 *  Project compliance during Technical Audit, Process Re-Engineering including
Disaster Recovery Plans 
 *  Interface with external and internal clients in North America and Globally 

FANNIE MAE, WASHINGTON, DC May 00-June 05 
PRODUCT/PROJECT MANAGER/NETWORK ENGINEER
Provided leadership designing, developing and managing the implementation for
enterprise-level projects and communications support applications in the
Treasury, Web and Network Environment which included project and vendor
management, team building, and daily program management to ensure on-time project
delivery. 
Key Accomplishments
Fannie Mae Engineering Systems Technologist one of fifteen from 6000 applicants.

Lead Cisco convergence of 9000 phones enterprise wide from Centrex to VoIP and
recouped $500,000 in ROI
Acted as SME Managing capacity planning, fail over and technology risk analysis
for Cisco AVVID 
24X7 support for over 4,000 users in regional offices and Partnership offices 
Supervised NOC contract support team of ten
Developed Operational Support Model for Voice Over IP and implement Sarbanes
Oxley IT controls.
Vulnerability Threat Management for all Cisco Call Managers, switches and
routers
 *  Developed ITIL Process Manuals for Business Continuity Procedures for Data
Centers and IPC systems
 *  Managed Vendor Relationship and enforced RFPs/SLAs for IPC, AT&T, Verizon,
Sprint and MCI 
 *  Designed and Managed web portal for Cisco VoIP products for Enterprise users

 *  Documented E-Commerce Business to Business support process for Cisco web
technology 
 *  Managed, trained and configured the installation of Cisco VoIP Network
Management tool 
 *  Designed and deployed CBT for VoIP Enterprise wide and implemented backup
procedures
 *  Managed Quality Assurance testing and documented results for Management
review 
 *  Coordinated all aspects of SDLC including analysis, solution recommendation
for VoIP implementation 
 *  Vulnerability Threat Management for all Call Managers Regionally, Patch
uploads and OS upgrades
 *  Maintained UNIX/Windows/IVR servers for Call Detail Reports for all Fannie
Mae offices 
 *  Managed Trading floor projects relating to Market Risk and Data Analysis
with Bloomberg implementation 
 *  Infrastructure Change Control Management, coordination and tracking using
Remedy 

FREDDIE MAC ON SITE WITH MODIS IT, McLean, VA October 98-March 00 
PROJECT MANAGER
Played an integral role in the development of a strategic initiative to
implement loan underwriting programs and manage implementation. 

Key Accomplishments
Managed and documented Year 2000 Quality Assurance for software and hardware
Managed customer implementation and support of Freddie Mac proprietary software
Developed web based support for Freddie Mac proprietary software
Developed Quality Assurance test plans and documented results for Management
 *  Documented Standard Operating Procedures for various business processes and
Risk Management 
 *  Developed and performed various training for support personnel 
 *  Documented E-Commerce Business to Business support process for web
technology 
 *  Managed Leased Line implementations for customers to ensure network
connectivity 
 *  Provided technical review of customer networks to ensure compatibility 

CONSULTING EXPERIENCE March 97-October 98 
TECHNICAL SUPPORT ENGINEER
Managed SDLCs for various companies including Discovery Channel, British
Telecomm and Cable & Wireless.
Key Accomplishments
Developed Standard Operating Procedures for proprietary software, Remedy and MS
Office Suite
Implemented software packages Remedy, Windows NT and Windows 95 for over 2,000
users
Developed and administered corporate wide software training for incoming
employees
Developed inventory control procedures for Hardware and Software
 *  Administered and supported Windows NT, Lotus Notes and Remedy 
 *  Developed and Managed Access database and Visual Basic troubleshooting 
 *  Configured corporate wide hardware and