Charles Alford
9  Concord Street
Jersey City,New Jersey 07306   

[Send email using form at bottom]   [Send email to request phone number] 63-6973
              
02/2008 - 04/2008       Northern Leasing                        New York,NY

                         Collector
                         *Calling upon delinquent accounts 30-300 days
                         *Assisting clients with payment options
                         *Following up on promise payments
                         *Inbound calls customer service  
                        


10/2006 - 06/2007       Altman Group (Northpointe Personnel)    Lyndhurst,NJ 
11/2004 - 06/2005

                         Client Service Representative
                         *Proxy solicitation, Corporate Governance
                         *Information Agent, Shareholder Identification
                         *In/Outbound financial call center

03/2006 -09/2006       Law Office Christopher Raneiri           Orlando,FL

                        Legal Assistant
                        *Resolving financial legal issues
                        *Settling debt issues/ recovery

11/2005 - 02/2006      Connextions                              Orlando,FL      
       

                        Client Service Representative
                        *Taking inbound calls during open enrollment
                        for Medicare Part D.and other medicare plans.
                        *Inbound call center

8/2005 - 11/2005        Cingular                                Orlando,FL

                         Customer Care Representative
                        *Taking inbound calls for wireless issues  
                          resolving billing issues, troubleshooting.
                        *Reviewing contracts/rate plans.
                        *In/Outbound call center
                  

                         
6/2001 - 4/2003         OSI                                    Edison, NJ

                         Account Representative/Recovery Specialist
                        *Assisted Jr. Account Reps with tax issues from 
                          collections,judgements and various customer issues of
concern.
                        *In/Outbound call center
                 



EDUCATION:             
5/1985 - 6/1987        ALABAMA STATE            Montgomery, AL