LIDIA P. RODRIGUES
445 Westminster Avenue
[Send email to request phone number] 58-1886
Elizabeth, NJ 07208 [Send email using
form at bottom]
Summary of •Project Management
Qualifications - Managing timeframes between
projects/implementations milestones and assure total project
plans are achieved;
- Identifying process gaps, time delays and inefficiencies;
- Gap analysis and identifying areas of improvement.
•Office Management & Human Resources
- Ability to organize and supervise all of the administrative activities that
facilitate the smooth
running of an office;
- AP/AR administration including collections and dealing with complex queries
and
complaints via telephone / email / in person;
- Delegating work and workload planning;
- Payroll processing and benefits administration;
- Recruiting, pre-screening, background checking and interview coordination;
- Personnel record keeping and reviewing and updating health and safety
policies;
- Resolving issues pertaining to Human resources;
- Devising and conducting induction programs while liaising with members of
senior
management team;
- Maintaining and controlling office supplies, organizing travel arrangements,
meetings,
appointments and conference calls.
•Customer Service
- Internal and external customer service skills;
- Ability and awareness to handle complaints in the best interest of both
customer and
company;
- Empathy for customer’s situation, concerns, problems and willingness to
build long-term
relationship for customer satisfaction.
•Computer Skills
- Computer savvy and apt on learning new software;
- Advanced to expert level on following software’s: Microsoft Office package:
Outlook, Word,
Excel, Project, Access, PowerPoint, Works; Quickbooks/Pro, AS400, Lotus Notes,
ADP e-
time/PCPW, Ceridian payroll system, internet. Some HTML basics and webmaster
skills.
•Sales
- Retail and wholesale.
- Online software demos, in person presentations.
- Meet sales targets set by higher management.
•Trilingual skills
- Fluent (written/verbally) in English, Portuguese and Spanish.
Education,
Currently
attending Kean University, Union NJ – Major: Business Administration
Awards & Exceptional customer
relations award certificate (Ceridian Corp. 2002)
CertificationsCentra
Intranet training - Listening skills and handling client’s disputes award
certificate
Six Sigma
Methodology training
Industry •Telecommunications
Experience •Software Solutions ( EDI solutions for
Supply Chain Mgmt/B2B)
•Human Resources, Payroll and
Tax Solutions
•Manufacturing
•Consulting/Sales
•Retail
LIDIA P. RODRIGUES
445 Westminster Avenue
[Send email to request phone number] 58-1886
Elizabeth, NJ 07208 [Send email using
form at bottom]
Career IDT
Corporation Newark, NJ
Experience 2006 until …
Project Manager
- Responsible for overseeing the
process and documentation for Domestic and International
Wholesale carrier Network
implementations;
- Document, update and report daily statuses for 50+ implementation projects
simultaneously;
- Follow up with Domestic and International companies until completion of
projects and retaining these records;
- Responsible for Commercial, Engineering and Technical task monitoring to
ensure timely completion of all projects
- Creation of implementation processes and procedures for different types of
products ( i.e.: VOIP, TDM, Satellite, Toll Free, SMS/MMS);
- Analyzed Trouble Tickets by Root Cause;
- Responsible for working with Service Management Center and Network Operations
for any troubleshooting issues during the first few weeks of activation;
- Monitored and assured delivery timeframes between implementation and turn ups
were achieved;
- Identification of inputs and issue addressing to diverse teams that could
impact the release to
production;
- Assigned tasks to various teams for workflow integration on implementation
progress;
- Responsible for daily updates to Commercial department of workflow statuses
on all assigned
accounts;
- Frequently scheduled conference calls between carriers and respective company
team leaders
to resolve technical issues on the implementation progress;
- Procured Financial and upper Management approval for all projects;
- Daily maintenance of internal databases and reports.
ecVision Inc. Iselin, NJ
2004 to 2006 (contract)
Office Manager / Sales Acc. Rep.
- Responsible for all AP and AR managing functions including collect calls,
check cuttings,
deposits and bank accounts management;
- HR duties: payroll-processing, employee expense management, new employee
recruiting
and set-ups including benefits management and 401K allocations, resolved HR
related issues;
- Prepared UEZ filings;
- Assisted CEO with various daily projects: reports and coordinated meetings;
- Responsible for all travel arrangements for employees in US and HK including
apartment
leases for long stay international employees;
- Responsible for all travel arrangements for employees in US and HK including
apartment
leases for long stay international employees;
- Responsible for all office furniture and supplies coordination and budget;
- Sold EDI software/Supply Chain solutions for prospects redirected from major
retail Hubs,
with quarterly targets set by higher management;
- Conducted online software demos for prospective clients;
- Coordinated special projects as departmental needs arose.
• Additional work experience available upon request
Professional References are available upon request. (Some
professional recommendations viewable at
References
http://www.linkedin.com/in/lidiar)
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