Corey Fladger
14 Almond Dr, Somerset NJ 08873
917 941-0477
cqfladg@comcast.net
OBJECTIVE
PC Support Engineer
To obtain a position as a pc support specialist where I can incorporate my
technical abilities and proven skill as part of a team.
Technical Summary
• Familiar with Citrix Presentation Sever, Microsoft Windows XP, Microsoft
Word, Microsoft Excel, PowerPoint and Microsoft Outlook2003. Monitoring Queue’s,
Detail reporting spreadsheets with follow ups on trouble tickets.
• Knowledge of PC setup and installation, as well as various peripherals, data
entry, and file updating. Research problems and work with other groups for
resolutions. Setup & Troubleshoot Blackberries, Palm Pilots.
• Experienced in system-operations training, coordinating upgrades for new
firmware, virus patches and updates on all systems. Setup and troubleshoot VPN
Networks for clients telecommuting from home and client locations. Experienced
resetting passwords and checking accounts in active directory. Install hardware
and software.
EMPLOYMENT
Securities Industry Financial Market Association, Manhattan NY
11/05-11/08
PC & Audio Visual Technical Engineer
• Provide desk side support for over 200 users on Windows XP, Vista, Macs OS X
• Daily support with printer issues, citrix server failures and other system
related issues. Install hardware and software. Maintain video conferencing &
audio equipment, setup board meetings, large conferences with our firm members,
setup bond school training classes. Test and maintain system upgrades.
• Administer user settings on the Siemens Hi Path 4000 PBS System. Setup voip
phones on the switch, modify user settings and customize for certain groups.
Troubleshoot Outlook 2003, Word, Excel, and other business application.
• Provide support for blackberries and other Windows Mobile devices on the Bes
server. Create blackberry accounts, server maintenance and upgrades. Troubleshoot
exchange server to Bes connectivity issues.
• Reset Network passwords, create new user accounts, Troubleshoot network
related problems using trace route and ping commands. Administer group policy and
user rights in active directory.
• Tape backups and restores on the fileserver. Rename or delete user home
directories and profiles. Configure wireless and Bluetooth connections, Monitor
and configure user secure id tokens for remote login.
• Setup Act for Web 9.0 on the server so users could share database. Applied
patches and upgrades as necessary. Monitor and troubleshoot Citrix Presentation
Server. Patch cables on Cisco and HP routers.
Deloitte & Touché ,
Parsippany NJ 11/99-2/05
Desktop & Helpdesk Support Specialist
• Configure Workstations and laptops with hardware and software applications.
• Configure DHCP, IP Addressing, Wins, and user domains or workgroups when
necessary.
• Troubleshoot client/server issues, administer client rights using various
admin tools for emails accounts and network passwords. Lotus Notes database
administration and id creation.
• Create user accounts, run recovery management for backup sets on productions
servers as well as running virus utilities. Reset network passwords, edit
accounts using active directory. Hardware moves, Machine re-images using ghost
pro. Printer maintenance and troubleshooting.
• Outlook migrations, domain & workgroup setup. Configure remote dial up and
vpn support.
• Support users via phone at client locations with network connectivity and
software related issues.
• Install proprietary software and remote dial up software to connect to share
drives.
Sprint Communications, Manhattan,
NY 05/97-06/99
Level II Helpdesk/Desktop Support Technician
• Provide Support for over 8000 users using Novell Netware and Windows XP
Platform
• Logged trouble tickets using Support Magic 4.0, Remedy, Vantive
• Implemented Training Courses for new employees, Hardware moves, software
upgrades.
• Provide over the phone support to remote user at client locations outside the
office.
• Assist with network migrations and systems upgrades with vpn users.
EDUCATION
Morris Brown College, Atlanta GA
Web Application Development Networking & Database, Edison NJ
Rets Institute,
Nutley NJ 8/91-5/92
4/99-6/99
3/95-6/97
Hardware/Software
Compaq, Dells, Toshiba laptops and desktops, Macs, hard drives, modems, HP
Printers, Scanners, Hubs Ether link 3coms Network Interface cards, Palm Pilots,
Netware and NT server builds, Blackberry’s IBM Think Pads, Portable Replicators,
Zip Drives, Pocket PC’s SCSI Drives, Wireless Routers, Fax Machines, Voice over
ip phones.
Lotus Notes R6, Microsoft Outlook 2003, Office XP 2003, Windows NT, Novell
Netware Client, Pcanywhere, Netmeeting, Internet Explorer 7.0, Windows 2003
Server, Windows XP, Remote Desktop, Access Database, Norton utilities, DHCP,
Wins, Nds, TCP/IP Protocols, Novell Client32, VB Script, Sql, Domino Server, Sap,
Windows 2000, VPN, Photoshop, Html, Veritas Backup Exec, Adobe Acrobat, Active
Directory & Citrix, Exchange Server 2003, Act 6.0 and Act for Web 9.0.
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