Joseph Quinn  4032 Route 516 Matawan NJ 07747-7064  [Send email to request phone number] 66.8599

BUSINESS HISTORY:
2008- ProfitDirect, Marketer, Metro Marketing (Appointment setter), Coldcaller
(Appointment Setting), Superior Telemarketing, Contract Caller, user of Goldmine,
Act, eXpresso, Quick Base, & MS Outlook for CRM data maintenance from home
office. Also Public Opinion Research, trained surveyor.

 

2007-Present - Formal telecommuting certification, contractor with Liveops Inc.
Mix of outbound & inbound, up selling and add-ons and customer service issues.

Part-time business ventures, life and health insurance and health products,
soliciting and making mortgage applications, including sales appointments for
financial planning, insurance and alarm sales, book distribution to retailers,
direct sales of advertising, web sites and services, electronics, newspaper and
magazine subscriptions, fund raising and telephone solicitation, qualifying and
securing leads/sales for businesses using effective communication.

2004-Present Personal Voice Inc. Co-Founder
Design and implementation of web site www.family-focus-working-caregivers.com
increased revenues by 63%. Telecommuting prospecting, sales, soliciting,
qualifying and securing leads, handling objections, diligently following up.

Chanel, Inc.  876 Centennial Ave., Piscataway NJ 08854
TEAM LEADER, CUSTOMER SERVICE –Hi-LO operator, Union Rep
Team leader with workforce to help prevent problems and resolve issues.
Interfacing within Chanel with all levels of the organization, Involved with
payroll and employee benefits, as well as counseling with employees.
Communicating with providers and the contract organizations for their improvement
and problem solving of employee benefits. All aspects of manufacturing;
receiving, QA, auditing, compounding, bulk formulation, packaging, warehousing of
components and finished goods, order picking, shipping, distribution, material
handling, assembly, and export. Actively involved in Safety Committee and First
Aid Squad and numerous Contract Negotiation Committees.

Lullaby Portraits, 45 Knightsbridge Rd. Piscataway NJ
CUSTOMER SERVICE – Supervision, Chief Caller - appointment setter for company
sales representatives.
Used DOS system proprietary application to resolve customer inquiries and
complaints relating to order entry errors, shipping delays, billing mistakes,
service problems and collections. Commended for stopping losses through prompt
and professional communication with external producers. Develop excellent
customer relations using communication skills. Managing callers' schedules and
representatives' appointments. Thoroughly involved in hiring, training and
motivating as well as employee benefits and payroll.

EDUCATION:
Worcester State University, Worcester Massachusetts
Degree: Bachelor of Arts, Major: Natural Sciences, Minor: French, Deans List.

 

TRAINING:

TQM CIP, Total Quality Management Continuous Improvement Program.

 

Life and Health Insurance trained and licensed (Former NJ state).

 

Mortgage residential conforming and non-conforming 1003s and required documents
for a loan officer.

MCP, Microsoft Certified Professional. Completed formal training programs;
Technical Support, Networking Essentials, Word, and Excel, Microsoft NT 4.0
Network Administration.

 

GMP + WMS, Good Manufacturing Process and

Warehouse Management System, trainer,

also knowledge of OSHA, MSDS, Right to Know, Labeling.

Shop Steward certified training for leadership and professionalism. Labor
Relations for union grievance resolution proceedings.