SHARON J. CRAMER
(732) 951-1499 residence • (732) 241-3431 cellular • [Send email using form at
bottom]
 
PROFILE

Over 18 years of combined experience in Research, Reporting, Statistical and
Trend Analysis, Project Management, Communications, Supervision and Client/Staff
Relations

	•	Reputation for taking initiative and seeing a project through to completion,
working independently and constructively
		•	Exceptional analytical and problem-solving acumen; proven ability to form
recommendations/conclusions from incongruous and/or fragmentary data,
researching, analyzing and generating detailed reports
		•	Communicate effectively, think logically, write succinctly and work well
under pressure
	
EXPERIENCE

	Rutgers University, New Brunswick, New Jersey	1987 - Present
	Information Manager, Police Department (2003-Dec 2008)
		•	Diligently review and analyze each police report; provide detailed
scoring/coding and submit for processing
		•	Prepare statistical reports under strenuous guidelines for the New Jersey
State Police and FBI within strict time constraints
		•	Outline reports by collecting, analyzing and summarizing information and
trends; ensure quality research, share best practices, seek and take action on
improvement opportunities
		•	Work in an ever-changing, fast-paced environment where obstacles are the
norm
		•	Perform background checks on potential new hires of the Department of Public
Safety; review data and submit for discuss
		•	Train officers and staff members on the Criminal Justice Information System,
as state and national crime computer system, ensuring background checks are
cleared before having access 
		•	Act as liaison between department and state agencies, ensuring department
abides by rules, regulations and guidelines at all times
		•	Prepare statistical reports for upper management within a moment’s notice
and on occasion, manually prepare those reports for rush cases
		•	Research and investigate report errors; facilitate management awareness of
issues; improve efficiency, design and create new ways to effectively report
statistical information
		•	Analyze statistical trends within particular neighborhoods and demographics
to assess areas for increased patrol; verify information through spreadsheets and
databases
		•	Consult with and provide advice to senior management and staff throughout
the department on a wide range of business matters and issues
	Police Dispatcher • 9-1-1 Operator (1987-2003)
 		•	Received, monitored and coordinated all communications within the
university/campus police headquarters and the field, including emergency 9-1-1
calls
		•	Listened intently to frustrated and out-of-control callers; de-escalated the
situation by calming them down and discerning the emergency while dispatching
proper assistance and handling pre-arrival medical instructions for specific
calls
		•	Handled both in-person and telephone inquiries from the public
		•	Monitored, updated and maintained various detailed departmental logs and
list  
		•	Utilized state certifications in first aid, CPR and deliberator training
		
 	Macy’s New Jersey, East Brunswick, New Jersey	1984-1987
	Department Sales Manager
		•	Managed sales, operations and personnel functions; prepared budgets and
forecasts with full P&L responsibility
		•	Analyzed merchandise demographics with buyers and managers based on location
and sell-through 	
		•	Ensured maximum profitability and compliance with company standards and
procedures were met
		•	Interviewed, hired and trained staff; led, coached and managed 4-5 employees
depending on season; delegated responsibilities, evaluated performance, prepared
work schedules, mediated conflicts and counseled on career advancement
		•	Established atmosphere and energy of department; increased profitability,
maintained systems and oversaw inventory logistics
		•	Maintained accountability for store’s performance, payroll, shrinkage,
merchandising and housekeeping standards
		•	Achieved sales and goals; maximized selling during heavy traffic periods and
trained staff in doing so, while providing customer with a quick and efficient
checkout; took action in correcting below standard sales trends 
		•	Maintained an open door policy, keeping communication open and ironing out
dilemmas immediately


EDUCATION:	B.S. in Administration of Justice, Rutgers University, New Brunswick,
New Jersey
	Associates in Criminal Justice, Middlesex County College, Edison, New Jersey
CERTIFIED:	Certified Terminal Agency Coordinator, New Jersey State Police
COMPUTER:	Windows, Word, Excel, Publisher, In-house Software Programs and
Systems
REFEENCES:	Furnished Upon Request